University of Utah Healthcare – Madsen Clinic

The front desk staff are friendly and professional and I’ve never had to wait longer than 10 minutes to be seen. Dr. Li is my provider of choice and she has always impressed me with her bedside manner. She remembered me (or at least studied up) from my last visit a year ago, and really took her time to listen to me and to make sure I understood what she was saying. Each time there has been a medical student in the room observing. I’m always asked if it’s ok that they’re there and it’s not problem for me, but some might find this off-​putting.

I have seen many different MD’s, PA’S PA’S in trsing and Residents here. I am always asked if I mind if a PA in training see’s me and when i make an appointment, I’m asked if a Resident is okay. I dont mind because they are thoroughly supervised and they have already had many YEARS of training. It isnt like they just graduated with their BA. I also trust and respect the MA’s. They have a very low turnover, which tells me it must be a pleasant working environment as well as pleasant for the patients.

In terms of the doctors and nurses, they’re all great. The office and scheduling staff on the OB-​GYN side, from what I saw during my wife’s pregnancy were also very good. That was (and maybe still is) on the West side of the building.
On the other (East) side of the building, things were more off the rails, from the staff, who apparently thought it was our pleasure to deal with them (it wasn’t) to the doctor merry-​go-​round. It got to the point where we had to find another doctor for our son because we were so completely uncomfortable with the first one. This is a place that didn’t really impress me at the onset and quickly degenerated into active distaste, not really helped by the building being quite dingy and the hallways claustrophobia-​inducing. That I’m not prone to being claustrophobic should give you an accurate measure of things.

Scheduling service is sub par. I got called once after requesting an appointment online. I called back the next week and never reached a person or answering machine. Just endless on hold music. Clinic should invest in an answering machine to leave callback information. It is the 21^st century after all.

I came here to see Dr. Miakashi. The reception staff were very friendly and helpful. The doctor even saw me despite a late arrival of over 20 minutes. The care I received was beyond great! Dr. Miakashi took the time to thoroughly go over EVERYTHING with me, even though I was his last appointment of the day and late to boot. I highly recommend any University Health Care clinic. Whatever you do, just avoid IHC!