Mini Storage Of San Anselmo

I too don’t understand the negative reviews. Anthony and Mariposa are really nice, friendly, and helpful people. I’ve had a storage here for years and have no complaints. It’s much cleaner than my old storage place and is safe and accessible.

I was surprised to see the older, negative reviews of this storage facility. My guess is that management/​employees have changed over the last few years. My experience here was wonderful. We moved in and needed more space then we originally thought. Renting another unit wasn’t a problem at all, and Tony took us on a tour of all the available units so we could pick the best one for us. Also, our move in time took longer than we thought it would (only had the babysitter for so long), and Tony not only helped us with a few items but let us stay a few minutes passed closing. They have been attentive, quick to respond, and bent over backwards to help us out. Also, the units and hallways are clean and seem very secure. I would recommend this place to anyone needing short or longer term storage in Marin.

I have been to this place before and spoke with a very professional man who answered all our questions and was willing to show us the units etc. However upon this visit I dealt with the most unpleasant, condescending, rude and unprofessional older woman I’ve ever had the misfortune of dealing with. We came at 2 o’clock or so and she was eating an avocado with her fingers and licking her fingers as she talked to us, clearly she didn’t want to be bothered as she recommended other storage places and twice said we were interrupting her lunch, which was obvious as she was speaking to us with a mouth full of food, smacking and snarling in a troll like fashion. We explained more than once that we were under an extreme time constraint but she decided to «do the deposit» for the day before she would take our transaction. It was ridiculous as their equipment was ancient and took forever to download. Te woman was very snarky explaining that this was a storage unit and not a normal store, thus justifying the age of the equipment and slowness of the transaction. I could go on about her rudeness but I won’t. I will finish by backing up what the previous Unilocaler said, the woman also told us there had never been a break-​in at their unit… Interesting. She was so stressful to deal with. I’ll never be back.
I have been to this place before and spoke with a very professional man who answered all our questions and was willing to show us the units etc. However upon this visit I dealt with the most unpleasant, condescending, rude and unprofessional older woman I’ve ever had the misfortune of dealing with. We came at 2 o’clock or so and she was eating an avocado with her fingers and licking her fingers as she talked to us, clearly she didn’t want to be bothered as she recommended other storage places and twice said we were interrupting her lunch, which was obvious as she was speaking to us with a mouth full of food, smacking and snarling in a troll like fashion. We explained more than once that we were under an extreme time constraint but she decided to «do the deposit» for the day before she would take our transaction. It was ridiculous as their equipment was ancient and took forever to download. Te woman was very snarky explaining that this was a storage unit and not a normal store, thus justifying the age of the equipment and slowness of the transaction. I could go on about her rudeness but I won’t. I will finish by backing up what the previous Unilocaler said, the woman also told us there had never been a break-​in at their unit… Interesting. She was so stressful to deal with. I’ll never be back.

After hearing about so many storage unit break-​ins from friends, I went looking for a safe location to lock up my valuables. I called around a few places and this one was interesting because the woman, Mariposa I spoke with said that it was very safe and that the place had not had a break-​in in the 10 years she was there. I moved my things in, and felt secure. Until one day I walked in and found my watch from inside of my storage unit taped to my lock and my lock missing. I went downstairs and asked if the attendant had seen anything and he had. I filed a police report which has become an ongoing investigation, but nothing has been discovered.
I called in from out of town the other day to pay my bill and spoke again with Mariposa, I asked her if she heard about my break-​in and she said yes. Then, she repeated to me what she had said to me the day I first spoke to her, that «we have not had a break in in 10 years,» and I replied, «well you can’t really say that anymore because my unit was broken into.» and she began arguing with me that this ‘incident’ was not a break-​in. This was seriously discouraging to me because I lost some very, very, valuable things in this break-​in and clearly the management did not care to acknowledge this. So, FYI, she was probably lying about there not being any break-in’s in 10 years and will continue to, but there have been.