A & B Movers

*** they closed down. I called to schedule a move and they seemed great but come the day of the move, I couldn’t get anyone to answer the phone and after 5 hours of waiting. I have up and called another mover who informed me they closed a month ago and didn’t pay their rent for the storage unit. I’m sorry for everyone who has their furniture locked up.

Buyer beware, these guys suck. It’s my fault for not checking reviews but these guys are not experts. One of my movers carried as little as possible and did whatever they could to take one trip carrying a small rug. Next I gave them a very good tip and suddenly my new clothes with tags goes missing, I tipped halfway through, which made me look like a sucker apparently. Always cover your butt on items, but these guys try too hard to get you distracted. I get the impression this is a routine and that they already know people trust them too much. Don’t be surprised if they take something after breaking an inexpensive piece of furniture they know your likely to get rid of anyway, but will still be upset about. Customer gets mad furniture is broke but decides to get rid of it anyway since its cheap, the benefit is you don’t have to worry they will suspect you because they aren’t counting what you just brought in, they are too busy worried about a cheap piece of furniture.

Do NOT hire these guys. I was scheduled for an 8 to 10 a.m. slot. At 10 a.m. I had to call them (they didn’t call me) to get an update. They pushed me back by an hour. An hour goes by and the guy calls me to say that they are late (well duh) and pushed me back to a 12 — 2pm slot, claiming that he would «definitely» be at my place before 2pm. Well, 2pm rolls around and nobody is calling me. I finally get a hold of him and he now claims that he told me earlier that it was going to be 2−4pm, basically lying to me. Very unprofessional and arrogant. I fired them and got someone else instead.

Absolutely the worst movers I’ve ever hired. I’ve moved at least 10 times throughout my life and it usually takes a 2-​man crew 3 – 4 hours to move me. It took them close to 7 (take note-​they charge by the hour). I actually don’t blame the guys who showed up to do the move, but the company itself. They didn’t provide them with a dolly and clearly didn’t teach them the proper way to move boxes, appliances or furniture without causing damage. I called the office to explain the situation and got no resolution. Very poor customer service from the management! My initial instinct was to turn them away when they showed up without proper equipment, but I had to move that day so I didn’t see any other option but to proceed. Moving is stressful enough as it is, so next time I will be more careful about the company I choose.

I made the mistake of not looking them up on here or any other review site for that matter before having them move me. I had packed up everything beforehand and the 2 guys got there on time. Most of the move went fine, except for a few things. They said they would wrap my furniture up in plastic wrap, which they didn’t, and it was August so they probably sweated all over everything. They also knocked off a chunk of a corner of a wall in my new apartment and didn’t do anything to comp me. Finally, I had a Super Nintendo with about 15 games (I know, it’s old) but having Donkey Kongs 1, 2 and 3 together is very rare and relatively valuable. Anyway. I had them in a box labeled SNES, which any guy in the world knows what that means… and it magically disappeared. I did not leave it at the old place or in my car, I searched my new place top to bottom 3 times and every box — there’s no way I missed a spot. I emailed them, not accusing anyone, and no response. I gave them a few weeks then filed a complaint with the BBB. They called me almost mad at me because I didn’t call them first and I made their BBB grade go down (boo-​hoo) and of course denied it saying «9 times out of 10 people will find what they misplaced.» It’s been 9 months and my Super Nintendo is still nowhere to be found. Also their advertisement that landed on my door that I used in the first place has BBB on it and they’re not even accredited.

I’ve moved so many times — and had so many ghastly experiences with movers — that I could literally write my own book of cautionary tales!
Soooo…my experience with A & B wasn’t the best; but it wasn’t terrible, either.
I had already packed and moved a bunch of my belongings; just needed assistance moving the heavier/​bulkier items (appliances, sofa, shelving units, books) up to my new third-​floor digs.
First, the guys showed up on time. They were a little goofy and a little careless, but they worked hard and very quickly to successfully transport the remainder of my possessions within the «two-​hour» window I’d estimated.
Except for a few (minor) scratches on the furniture — and the fact that they left a chunk of concrete they’d used to «chock» their wheels lying in the driveway (on both ends of the move!) — the move went smoothly.
General comments:
There is an hourly fee assessed, with a 2-​hour minimum.
If possible, choose the first time slot of the day: if the initial move of the day runs late, then everything after that will be off-​schedule.
SECURE YOUR VALUABLES. Even the most reputable companies wind up with an occasional shady character. You have no way of knowing what — if any — background checks have been run on anyone you hire to do ANYTHING in your home.
If practical, pack fragile items yourself. And don’t trust «the guys» to properly hook up your washing machine (this advice came from the agent with whom I booked the move).
And finally: while I’m pretty certain I’d not hire A & B to move anything irreplaceable (and I definitely wouldn’t choose them for major relocation), they did an «all right» and inexpensive job of getting my furniture from Point A, up-​the-​stairs, to Point B!

Over 6 hours late with no word from the movers… called and the dispatcher repeatedly said «they are on their way… They will call when they are ready.» Finally got a call saying they cannot make it tonight (it was way passed sunset) and would I like to reschedule.
Guaranteed lowest price = lowest service.
Had to hire students because all other moving companies were full.

Updated Review 10÷21÷09: After almost two months of not hearing from A&B movers, I called to get a status check on my claim. I was told that I’d receive a call back the next day. Nothing. Again, I called back four days later in the morning. I was instructed to call back after lunch that day. I did. I was told that i’d receive a call back the same day because the man who assisted me was on the phone. I waited an hour and called back. By this time, I’m starting to get irritated and lose my cool. I finally received a call back at 6pm. I was notified that my case had been reviewed. I was offered a settlement of $ 200 no questions asked, nothing had to be weighed, yadda yadda. Not the best or ideal situation, however, it was closure. I was told that the original movers were replaced due to my case. Not what I was going for and I’ll never use these guys again.