Ben Franklin Plumbing came out, gave me the best quote for the water softener install(with existing pipes), took them a total of an hour to do the job but paid for three hours including parts. The plumber didn’t want to wait around to test it and he didn’t ask for the manual to get it to go through the cycles. So he never tested the system. I go in the garage and the water softener is filling my garage with water. The job was never completed and now I am sitting here with a non-working water softener and no call when I called Ben Franklin last night at 6 pm to tell them the job was incomplete! Really disappointed. I really liked the plumbers and they seemed trustworthy, but make sure they finish the job before you let them leave because they are NEVER coming back to complete the job, now I am left trying to figure out what to do since I am out $ 400 and still don’t have a water softener working.