Bliss Full Laser and Spa

So happy with this place! Micah is awesome! Very professional & very reasonably priced. Laser is cool pulse so it’s not nearly as painful as other laser spas. Highly recommend & definitely will keep going back!

Groupon is not worth it unless you like waiting. They overbook their appointments. Normal wait times ranges from 1 — 2 hours. White Med Spa off of 281 is a better bet for Groupon.

Worst customer service ever. Owner took over three weeks to get back to me after I called 6 – 7 times in a three week period. When he finally called back he hadn’t even investigated my issue and said «I’m sorry if you think I should just drop everything for you». He then told me he had 20 – 30 days to investigate any issue, but in my estimation, waiting 3 weeks to even ask what happened suggests my business doesn’t matter to him. After we talked, i saw there had been a few misunderstandings but by then, our relationship was broken. He used an «emergency» as an excuse for two different times that he left the office when I was to come to see him. I was told I could come the next day at noon instead and I left a message that night just before they closed asking for a call in the morning as I couldn’t be there right at noon. I finally reached the owner at 1155 because no one called me. He wanted me to come right then but I was already angry that no one had called to confirm if he would still be there after 12. I felt that would be a courtesy sonnce they cancelled on me, but I was gunshy from the two prior last minute cancellations (I was literally 3 minutes away the first time he left the office without telling me). As a result of all the fallout, I have asked for a copy of my medical records and they told me I needed to send a release form. They promised to email me the blank release form but never sent it. I called back twice to ask again and assure accurate email addresses and was promised again. I then called the next day (today) and stated i would write my own letter but still needed an adequate fax or email to send the letter. The owner also had his secretary let me know he had 20 – 30 days to copy and provide the record from the time of receiving the release. She confirmed they have a copy machine right there in the building, so clearly the goal is just to make it as hard as possible for me to get my records (which I am obtaining because I got blisters and broken blood vessels on my legs twice with their treatments and want to ensure I have lower, safer settings at my next laser place. My lesions aren’t gone yet and it’s been four weeks). I called in the morning and afternoon and they now refuse to provide me an email or fax number, so I have to go in person. I refused to return due to the way I was treated, some lies about pricing, the constantly request that I come to appointments to discuss my concerns rather than at least doing a courtesy call to make it more convenient to discuss, cancelling my appointments on short notice without offering reasonable rescheduling (he later admitted his friend had a baby– not an emergency. Not even a relative), refusal to provide a service because we were «late» which was due to a misunderstanding where his staff called and told us to show at 630 when my daughters appointment was at 6, and now being flighty about a simple request for a copy of my records. He says I am «the kind of person that is condescending and threatening» because I said i would use legal representation for further interactions if he would not review my case and because I told him I would use Unilocal to let others know that it was not the misunderstanding or the refund issue that got me, it was the customer service. He also attempted to charge me three times the price for a leg treatment because I got the treatment believing I had already bought a package. When he found out I wanted my money back for my daughter’s unused package and that I would complain on Unilocal,he said I couldn’t come in any more for to complete a full leg package and would need to pay full price for the one treatment I did receive. ($ 273 for one instead of $ 175 for three) He was also going to refund my daughters package less a late fee despite being the ones who cancelled her appointment. Buyer beware. 7 treatmebts and I still have lots of growth too, soaybe the treatment isn’t that great either. I am pursuing legal action, so maybe I’m a jaded case but I will be getting treatmebts elsewhere and if I have good experiences, I will update with recommendations. From other reviews, not the only one. I’m just a worse case scenario. Their late fees will clean up the long waits for service but won’t fix his attitude or sense of entitlement to mistreat customers. 0 stars.

Awful, awful service. My mom and I scheduled our follow-​up appointments for laser hair removal at the same time, and when we got there, they said they did not see our appointments. Someone would take us back to the room, and the guy back there would say we weren’t supposed to be back there. He said it was a mistake, so he made us go back up front. We waited for over a half an hour past our original appointment time. The people were unprofessional, unpleasant, and disorganized. We were very frustrated with the quality of this business. I highly recommend going anywhere else.

Absolutely no respect for clients time and appointments. When I first started going the experience was great. Now every appointment is an hour wait and the receptionist will just tell you it’s only a few minutes. I will not return anymore.

The truth is that I could sit here and explain every single reason I would give Blissful Laser and Spa 0 stars, but that would just lead to a dreadful never ending review.
In short:
Do you enjoy sitting by helpless as your hard earned money goes to waste? Do unprofessional people make you happy? Do you wake up every morning hoping that some pathetic liar will try to convince you that they know what they are doing? Do you love buying a Groupon for laser hair removal and hope to see absolutely no results? If you answered yes to any or all of these questions, then Blissful Laser and Spa is the place for you!!!
Seriously guys. Don’t waste your time with this place. Spend your hard earned money with people that actually know what they are doing. It is so not worth it to sit through a painful treatment that will not give you good results. The owners pretend to be knowledgable, but they aren’t. All they want is your money (hints the $ 35 consultation fee). Don’t believe me? Express your concerns and see how they react or if they do anything about them! Do your research– there are several other options for laser hair removal in San Antonio!
P.S: I gave them one star because I don’t have a choice. If it were up to me, 0 stars.

Long delays in almost all appointments, not much difference in my hairs & I got burned couple of times while being lasered!

I’m 4 sessions down on a full leg laser Groupon (6 sessions total). Each time has had different experiences but I wouldn’t say I’ve had any bad ones. They were very informative during the initial consultation, answered all my questions and the girls are easy to talk to in the room. The laser experience is usually 40 – 45 minutes total and I’ve not had any long waits as I get there early and plan to not be there when I have to rush somewhere afterward (it’s a «spa» after all). The new location is very nice and feels much more inviting than the old place between the bar and bike shop. Lol!
Obviously, ptobably not the nicest place in town, but I have enjoyed coming here. Just don’t miss your monthly appt! I missed number 3 and the earliest they could get me in was 2 months later so it set me back when I was hoping to be hair free care free by the summer.
My only complaint is that the guy (I’m assuming he owns the plsce) likes to try and up-​sell. Like all the time and it gets a little annoying. I paid my $ 300 (honestly it was like $ 289) and I wanna enjoy it without being milked for more cash. Ask on my 6^th sesh, but not every single time.
In summary, I would certainly recommend this place. It’s affordable and does the job. No comment on the laser results since I’m not done yet. Remember to tip your laser gitl!

The product (laser hair removal) has worked very well for me. And it was cheap. That being said it is apparently common to have to wait in the waiting room for over an hour. This has been the case for me and I have talked with others while waiting and they have had the same experience. Another thing that has irked me is their sales gimmicks. They will lure you in with a low price on Groupon or the like. But that is the only one you can ever use. If you want another reasonably priced service you must pay for it on your first visit. You cannot get one after that. I was told over the phone while setting up my first appointment that there would be a $ 25 consultation fee. When I got there it turned into a $ 35 fee. Overall I would not recommend this place.

Save your money and, most importantly, time. One day I can and they were closed; nobody bothered to call. The next time the were running one hour late — I had to leave due to other commitments. Awful customer service. You don’t deserve it. Stay away.

I can’t believe this spa is still in business after the experience I just had with them. Chalk it up to their recent move or as Brittany S. says, «growing pains» if you want, but to me there’s no excuse for this treatment… and I’ve never even set foot in either their new or old locations!
I purchased their groupon, then proceeded to call to try to set up an appointment. I left a message. They called me back the first time and left me a message. It was all downhill from there. I called and called and called and left message after message requesting that they call me back. They never did. One time I managed to get someone on the phone and was told they couldn’t help me then but would call me back in an hour. A day later I still had not heard back from them.
Finally, one magical day, when all the planets aligned and a butterfly flapped its wings in the Amazon… I was able to get a hold of an actual person at the spa and set up an appointment. I was told there was a mandatory consultation prior to being able to use the service indicated on the groupon. This consultation costs $ 35 and was not mentioned on the groupon. They actually admitted that they had a hidden fee. Fine, go ahead and add that cost to the money I already paid.
The day before the appointment rolls around and I received as promised both an email and text confirmation. I confirmed with them that I would indeed be appearing for my scheduled appointment. Then, the day of the appointment, after I had already done the necessary pre-​treatment to the area, I received a voicemail saying they had to cancel! What?!
When I called to reschedule the appointment, guess what!!! I got their answering machine. I left an upset message complete with my phone number and a request to call me back. Still waiting for that call…
Thankfully groupon is a better company. I emailed them with a description of my experience. They promptly refunded me the $ from the groupon in groupon bucks. Hopefully the companies I use those bucks for will be more reputable.

This salon has been through some growing pains with the changing of staff and the remodeling of the inside. I was forgiving of some of their less than hygienic (not wearing gloves or cleaning the laser from one person to another) or professional practices (not confirming I wasn’t pregnant BEFORE starting) because of the groupon deal, but after making six hour long drives to the clinic and 450 dollars later, I’m sorry to say my legs look exactly the same.

Micha is one of the best technicians at Blissful! He’s detailed with his work and has the best suggestions.

Got a Groupon special for a full face treatment (6 sessions). First few sessions were ok, but I always had to wait 15 – 20 minutes after my scheduled appointment time to get in. Around the third session, the technician started just doing my lip & sideburns. I feel like they oversold on the Groupons and they’re trying to get everyone through like McDonalds. My 5^th session was supposed to be the first week of August and it’s been rescheduled 4 times. I changed it once, but they’ve changed it 3 other times. I never got a call to reschedule & I’m not going back. The services worked, but unless I continue it won’t be permanent. I’m not going back & will be contacting Groupon. I understand they’re a new business & their product (laser) isn’t bad, but their scheduling and customer service needs serious work.