Brake Check

Every time I come to this location I receive outstanding customer service and do not feel intimidated at all. They always provide services in a timely manner. A+

Luis explained the work that was done to my car and explained what additional work was needed. I felt that I got good service for an honest price. Good, honest mechanics are hard to find. Thank you Brake Check for providing good, honest service at a reasonable price!

I was impressed with their customer service. I have was handled by their region manager who was very professional, honest, and real. They didn’t try to sell me on stuff I didn’t need. One of my break pads recently malfunctioned which was pretty frustrating. It made me question the quality of their products, however, after more research I learned that it was pretty common. And break check went above and beyond to cover the cost of the malfunctioned parts. I will continue using them.

If I could do no stars I would. Three weeks and two wrong parts later and they want to charge me extra labor FOR ALL THIER MISTAKES.

Went in for new front brake pads and was told that there were several other things necessary to get my vehicle up to pass inspection standards. I went ahead and paid for these other services, spending over $ 400. I spent over 3 hours at the facility waiting for the services to be completed. As I left, my car shook and made sounds I had NEVER experienced before since I first purchased the vehicle 9 years ago. The corporate director, Luis Forero, and another employee named Jon (whom are both kind people) assured me that since I had a sleeping child with me, that if I returned tomorrow, they would fix the issue free of charge. So far, I am very unhappy with the service I received, and hopefully the issue will be resolved without any payment from me tomorrow.

I had the pleasure of speaking with both Gary and Lewis as they helped walk me through the beginning and end of my alignment process. I even got to meet Adrian, the technician who showed me the necessary steps to ensure the best outcome for my vehicle. The whole process might have taken a bit more than I originally had expected but they did a wonderful job. I would highly recommend.

BEWARE! This is possibly the worst service center ever!!!
1. Horrible customer service. Rude and they actually tried to explain the reason for their rudeness to another customer stating «I love charging old guys for service they don’t need» while I was sitting in the lobby!
2. They did work on my car (resurfacing rotors) stating that the rotors needed it. Funny thing is, I started hearing issues with my brakes not long after. I took it to the dealership and had the service techs tell me that my rotors are a type that don’t need resurfacing and that whoever I took it too should not be working on my type of vehicle.
3. They put FAULTY pads on my vehicle. The wires were spliced and caused my brake warning system to not work properly.
4. They all flat out lied about repairing this when I called back a few weeks later to state all the above but was told that the warranty had already expired. I took my car to another brake check in NB and they immediately resolved the issue.
This is the shadiest Brake Check I’ve ever been to. I’ve already taken all the documentation I have showing their complete lack of care and sent it to the BBB and filed a complaint with the local HQ’s.

I was recently in San Antonio for work and pulled up too far on a curb which caused the plastic tarp protecting my undercarriage to rip off. The snaps attaching it to my bumper broke off and this was now causing the piece to drag underneath my car.
Not familiar with the area, I googled auto-​repair places and thankfully came across this shop. I didn’t realize at the time, but the shop was already closed for the day, although, by the warm and friendly greeting I would have never known.
Luis completely took care of me! He had his service techs take my car right in and put it on the lifts to assess the damage. They were able to re-​attach the plastic tarp quickly and seamlessly and even took time to explain to me in deail what had happened and how they were fixing it. They test drove my car to make sure it was driving okay afterwards as well.
After hearing I was from Houston, Luis also gave me his brother’s contact information as he owns auto shops there and urged me to call him if I had any other issues when I returned. I was completely blown away with their kindness and exceptional service and would recommend them to anyone!

They did everything they could to get my car up and running, even gave me a ride home. That works for me.

Best automotive experience ever. I’ve been getting my brakes and oil changed there ever since I moved here, but when my fuel pump went out, they fixed that too. I could never go anywhere else! Thanks Mike, Tom and Eric!!!

Mike and his guys were wonderful! Brake check for life!

Wow — After going to Sparks I found out that my front shocks didn’t probably even need replacement but the back ones did… Fail Brake Check…
The cost was way less too…
Have also heard some horror stories about this place since my brakes were fixed…
If you really want to go to Brake Check, get a 2^nd opinion and quote from 1 – 2 other places and let them know up front that you plan to do that, that’s probably your best bet.

If you take your car there, you WILL be shafted with a bill x3 as much as if you took it to some Mexican garage that does a 10000x better job. Got my rotors surfaced, got new pads, and new brake fluid at brake check for $ 180. At the Mexican garage, I got my WHOLE entire brake system replaced and it was only $ 300. BOOOOOOOOO to brake check!!!