Caliber Collision

From the moment I got there till I picked up my car I had great service. The reception area and the folks that worked there, my adjuster and the people that worked on the vehicle. They finished two days ahead of schedule, below the estimate. Can’t beat that. THANKS!!!

Thank you Caliber Collision. Your prompt and friendly service was much appreciated, along with the beautiful repairs to my Cadillac XTS.
Dealing with Ernesto, Sophia, Felipe and the whole staff downtown was extremely pleasant and they were very friendly. Couldn’t have expected more from a collision company!
I can’t say enough nice things about this location, they’ll treat you right. Bet on it! Thanks again guys for your excellent service. If I’m unfortunate and get in another incident, I’ll be seeing you!

Great customer service the first time. Now we are taking yet another vehicle in for repair.
The Ford dealership couldn’t get the job done. We waited for three weeks for parts to come in, and they still haven’t arrived. I’ll never go back to Ford. I’m loyal to Caliber Collision.

It’s with great pleasure that I’m able to write a highly favorable review of Caliber Collision following a rear end accident on my beloved M3 convertible. Following the accident I had a deep seeded feeling that the car wouldn’t and couldn’t be properly fixed given the engineering and tight specs of an articulating deck lid on the hard top convertible. When it was revealed that the deck lid would have to be replace I quite honestly began looking online for a comparable car to purchase.
Ernesto ensured me that the car would not only be properly repaired, but that the paint would be matched perfectly. The paint aspect of the equation seemed as unlikely of a fix as the deck lid since it was a black car with a blue undertone that comes out in the sunlight… Just another complicated aspect of a seemingly impossible project. I’m terribly particular about my cars and was almost resigned to the failure of the project.
Take it from a man who is very specific about his car: Ernesto delivered! The car looked remarkable and it was all served up with a smile. From the front desk to the technicians in the garage this place was first class. The work that was done was first rate. I’m so psyched to have my car back and looking so good. My search for a replacement M3 is discontinued and I’m thrilled to write a favorable summary of my experience with the staff at Caliber. If I need any collision service again in the future I’ve got Ernesto on speed dial. My sincerest thanks to the entire staff down there!

From the moment I walked in to the day I picked up my car, everyone was amazing, friendly, and helpful! Picked up my car and it looks brand new! I recommend this place for your paint and body needs!

My accident involved the rear end of my 2 month old Lexus. Although the time to fix the vehicle lasted around a month, this wasn’t the problem. The issue was that I had to bring the vehicle back twice for them to align the bumper correctly with the body and fix the noise coming from the rear end. This would have been a minor problem if someone had given a «once over» on the work and not called me to pick it up until it was fixed completely. I will soon be taking the vehicle on a long trip, so any other problems the might pop up won’t be discovered til then. Right now the bumper looks as good as new and hopefully the suspension and electronics are okay.

We had a wonderful experience with Caliber Collision. Robert Lopez was absolutely 1^st rate and his customer service was amazing. We took my car there after a bad color match at another collision center and they went above and beyond. My car looks amazing and I could not be happier!

Caliber Collision (downtown) is Awesome!
Vanessa was awesome working with me to get me into the shop for an estimate. Called back several times asking about location etc. and she was always very positive. When I arrived the positive attitude continued.
Only sitting in the waiting room for 10 minutes, one of the honchos Robert engaged to see if I had been helped and if I knew about the refreshments. Obviously cares about customer service and that is awesome.
Mark performed the estimation for the damage and provided some very honest feedback on some other very minor scratches on the vehicle not associated with the accident.
Only one chance to make a first impression and these folks hit a homerun. Will cross my fingers that it continues…
Update:
Mark remained in contact with me to ensure I was aware of everything going on and updated with the progress of repairs.
Car completed at least four days sooner than I originally predicted so very pleased with the timeliness of the work done.
Picked it up today and it looks great!
They even took the time to clean the whole car which is just another nice touch focused on customer satisfaction.
Bottom Line. If I/​we happen to damage another car, or if asked Caliber Collision will be the place I turn.