First off, like others have mentioned, the door is locked even during business hours. You have to call to get them to let you in. I’ve been looking all over town trying to find a particular wig. This was my last effort to not buy one online. I called and asked if they had what I was looking for and she said they did. I drove all the way from the other side of town just to find out that for one, the wig was frizzy and messy, and two that they don’t do sales only rentals. Would have been nice to know. I would have given this 2 stars but they get 3 for at least offering to order a wig for me. I declined on that though because the wig she showed me was nothing like the one described on ths phone. Not worth your time if you’re looking to buy anything.
Sarah B.
Rating des Ortes: 1 San Antonio, TX
I would give 0 stars if I could. My husband went in for costumes for him and I. The person helping him gave him a man’s shirt and pants after several times of him telling the clerk that one of the costumes was for a woman. He came back with a smaller shirt and assured him the pants were for women. Those pants were definitely not cut for a women. My husband got home and looked through the costumes more closely. There were broken sunglasses, one of the belts didn’t have a buckle, and my husband’s shirt has a stain on it. I wish I had been there I would not have let my husband pay money to rent this crap! I’m baffled by the good reviews I don’t understand how a place like this stays in business!
Monica M.
Rating des Ortes: 1 San Antonio, TX
Extremely upset! Went in for a costume for a children’s birthday party. First off the door was locked during business hours and you have to call for someone to open the door. The individual that opened the door was Cherry herself. She wasn’t able to find the costume I was requesting stating that her son would need to retrieve it for me. She asked me to come back the following day. She stated that they were open until 5 the following day, which didn’t work for me due to work, she said we could schedule an appointment for 6:30PM after I got out of work. I thought great, how accommodating! So, next day I leave work a little early, fight the traffic and get to the shop a little before 6:30PM. NOONE was there, I called and left a message, I waited thinking that maybe they’re just running late. Nothing! She had even gotten my phone number the day before so there’s no excuse. Total waste of my time and very unprofessional. I do not recommend this place. Had I known this was the type of business they run, I would’ve tried another business when I had the time, now I have to scramble to find a costume for my friend’s child’s bday party. Can’t be a princess without a princess costume!
Sharrie C.
Rating des Ortes: 1 San Antonio, TX
Weird. I walked in ready to try on and purchase a costume but Cherry said that she doesn’t allow for walk ins and she took my measurements & said she would call me. I called her a week later and she still had not pulled any costumes for me & my husband. She said she would pull the stuff and call, but never did. I wanted to be a simple Geisha. I’m confused as to why the poor service …, never going back.
Kay T.
Rating des Ortes: 4 San Antonio, TX
I’m baffled by these reviews low star reviews. And for full disclosure, Cherry’s Costumes was very accommodating on working with me to provide costumes for a Unilocal event, but I have shopped with them many times over the years and this review reflects a synopsis of all my experiences there. In fact, the only reason I went to Cherry’s to ask about costumes for my 80’s Prom is because I have loved using them for costumes in the past. It’s owned by Cherry, a sweet lady who has been nothing but accommodating to me over the years. And trust me, I rent a lot of costumes! ha! No matter what type of wacky idea I have she either finds the costume or helps me come up with ideas to complete the look. If you are shopping during off times of year(meaning not Halloween) your selection will be great. And they make costumes all the time to keep up with what’s current and happening. And if they don’t have it and you give them enough time you can get it made(budget depending) or they’ll make calls to other shops around town to help you find something to suit your needs. I can’t say enough for how much I love this place. I definitely recommend you try them out next time you’re in need of a great costume!
David G.
Rating des Ortes: 2 San Antonio, TX
Ehhh. is all I can say. older costumes. Nothing in my size. I’m 6’6″ one of the helpers for the store appeard over 6ft and then another 6ft+ customer walked in right behind me but I guess nothing here for us.
Sarah M.
Rating des Ortes: 3 San Antonio, TX
I can say this for Cherry’s…it’s interesting. The shop is really small and… musky. Musky is a good word. The costumes are a bit older but they do make costumes that are relative to the times. I noticed the last time I was in there that they made a Joker costume from the«Dark Knight». The employees help out a lot when it comes to finding a costume that will fit you and suit your needs. Be warned that when it comes close to Halloween the store gets pretty busy so you may want to start looking there about a month before Halloween at least. It’s good rental prices for what you’re getting.