Cobblestone Shoe Hospital

Shameless customer service. HAD been a client there for a few years. I have never written a review but their service left me no choice. I suggest driving under 2 miles to the shoe repair on 5026 Broadway!

I’ve been happy with the two shoes repairs I’ve had done at Cobblestone. Reasonably quick, very well organized (no rummaging around in the back and yelling descriptions back and forth). I got a very realistic opinion on having a pair of my husband’s dress shoes resoled and repaired – we both agreed that it was probably time to retire them, so no high-​pressure salesmanship. The repair work that has been done is excellent, but it has been a little on the expensive side. I would recommend them to friends.

I am not generally one to complain, but wow, the customer service here really stinks. Although I liked the guy that used to work in here a little over a year ago… the new guy has no people skills. Cobblestone repaired the soles on my boots 13 months ago, yet they started falling off, despite being stored in my closet except for 2 uses. When I brought them back to have them fixed, the new guy wanted to charge me full price because it was 13 months since the original service. This guy was just rude when I pointed out that the soles showed hardly any wear and I left there (with falling apart boots in hand) feeling like I had been scammed.

Expensive but quality of work is good. Not all staff are friendly and the last couple of times I was there the guy who waited on me was very surly. Will look for another place for shoe repair.

Very first time to use a shoe repair place and it was a great experience. My wife was happy with the repair and it only took a couple of days for the shoes to be fixed. Very friendly and great service. We will be back.

Nothing to complain about here. This is a great local shop that does fantastic work. I come here to get my heals repaired for $ 9.95 a pair and they’re ready in 2 – 3 days. This would be a great place to take high end leather bags and purses as well, I bet they can fix most issues!

Do not take your shoes here. The customer service is horrible. Every time I’ve dropped off shoes to be repaired, they’re rude. And honestly, the prices are high also. I dropped off shoes to simply get dyed and they assured me they would be ready in 2 weeks in order for me to wear them to an event. I show up the day they’re supposed to be ready to pick them up and they can’t find my shoes. They have no idea where they are. They also tell me they can’t get an answer about where they are until Monday, which does me no good for my event on a Saturday night. I’m furious. There are several show repair stores on Broadway — take your shoes there. Not here.

The attendant was rude. Did not want to take my groupon because. Horrible customer service. Not friendly at all!!!

Worst customer service ever… I could not believe the way I was treated when I went to pick up a repaired item that needed cleaning from the glue that as all over the item. When I asked the owner to clean it he said «its a repair job not a clean job». REALLY !

I took an old pair of sandals in because the strap had broken. The owner took a look at them & said that he thought he could fix them. He then disappeared in the back. Less than 5 minutes later he returned with fixed shoes & refused to let me pay him. He told me that if the strap broke again that we’d try something else. Wow! You don’t see service like that anymore. I will be back! I will also tell all my friends.

Those who know me know of my… involvement with shoes. I love them, they’re my babies, and I take great care of them. Shoes are an investment, in my opinion. You maintain your investments.
Recently, I scored an awesome deal on a pair of slingbacks, but they were a smidge too large. I did a quick Unilocal search and found Cobblestone Shoe Hospital nearby and zipped over. Jesus put new holes in the strap of my shoe in about 2.5 seconds and refused to let me pay him for it. I was in and out in less than 5 minutes.
The second time I went back, he poked more holes for me, and explained why I kept having issues with the shoes stretching out. I was instructed to bring them back after the holidays (because I wanted to wear these babies!) to have a small bit replaced to fix the issue. He also promised me that he’d have some nifty heel protectors since I tend to be a klutz. He’s hooking my shoes up! This is where I’ll be bringing all of my beautiful shoes to be repaired, broken in, protected, everything. I’m sold.

This is the first cobbler I’ve ever been to, and it’s located right by my house which is a huge plus. Heel tip replacements ran me about $ 13. To reattach the soles of my boots, it was $ 17. On my leather thong sandals, I had the leather thong reattached to the sole of my shoe, and I also had some soles reglued. It seems like they really do it all there. They also fix purses and belts. I got 9 pairs of shoes fixed for just under $ 100, so I guess that’s not too bad!
My only qualm is that I was called multiple times to come pick up my shoes. They were ready right after Thanksgiving, and I was out of town. Then I had a birthday, and I went out of town again. Once, the person who called me seemed frustrated and told me that he had a lot of shoes to store, and that he needed mine out. That bothered me. But when I went to pick up my shoes, the man was very nice. So maybe he was having a bad day. I’d definitely go back if I ever needed my shoes or leather goods repaired.