Custom Sounds – Loop 1604

Terrible customer service. I had an overhead DVD player installed in my Suburban. The DVD was a special order which Joe handled very well. Joe told me the install would take 2 – 3 hours. I returned to the shop and Daniel filled out my ticket and said the installer had no jobs and he would get to my install right away. I left the Suburban and told Daniel I needed the car back at 5 pm. «No problem» I was told. I called at 4:20 and was told «the hard part of the install is complete.» My ride from work dropped me off at 5 to pick up my Suburban, but it was not ready. I waited until 6:20 pm for the install to be complete! They told me the delay was because another install came in. So you bump one install to do another? Poor service. Lack of communication. And flat out not caring about their customers. I will never be going back to Custom Sounds.

Terrible. My wife has had to replace a «a wire that keeps disconnecting» 4 times. It was installed at the Bandera location, «fixed» 3 times there so we thought we tried the new location. Told them we are frustrated that we aren’t being told what’s really wrong. They extol their soldering method so how is the same wire disconnecting? It’s probably something more expensive in the wiring harness that they won’t or don’t want to be responsible for but I’ll never know. I asked them to make sure and diagnose the problem so I know what is causing it and not just fix it this time. When done, I asked for the cause and the guy up front naturally said he is not the tech and didn’t know. He asked if I wanted to speak with the tech and when he went back to get him, he was no where to be found. The guy said that he was probably at lunch. This was at 5pm on Sunday when they close at 6 and we can hear someone in the back. The guy promised a call from the installer but it never came. It’s pathetic. I’d taken 3 cars in a about a year period and all are having problems. They wear you down with disregard and it’s a shame. At one time, they were THE place to go. I’m going to write a daily review with one star to ensure the 5 star crap gets removed. Looks like the installers are running the show and that’s never good.

I had a system installed and I cannot say enough good things about the new Custom Sounds on Bandera and 1604. Albert and his staff took care of me. Each time I went in I never felt rushed and they took the time to answer my questions and demo different set ups, and I went in several times. I can recommend this location without hesitation. The system sounds amazing by the way! Thanks guys!

Great custom service with quality work competed for me and my sins car. Thanks guys !!!

Grand slam… It’s out of here!!! Home-​freakin-​run!
If that’s the kind of service and product you’re looking for in custom high end yet affordable audio for your Harley then you MUST make a stop over and see Albert the manager and Dennis the installer! These guys are on it and they were prompt, great service, quick install and knew what the hell they were talking about! If you’re looking to crank up your audio game on your 2 wheels… Look no further!

This new shop continues the good reputation of the chain. I brought our Z28 in for an upgrade and they helped pick the perfect head unit for our needs. Additionally, they were very accommodating when my schedule caused a last minute delay. I dealt with Albert and he went above and beyond to make sure we got the right equipment and he remained flexible to adjust to our schedule. Finally, they support the military and offer a 10% discount.
Prices are reasonable and the service is outstanding.