Enterprise Rent-A-Car

They have outstanding customer service. I regularly rent for business from this location. For repeat customers, they know your name and welcome you by when you walk through the door. The cars are clean and ready to go. I have used two other locations but make every effort to have corporate book at the 281 location. Very professional and fun staff.

I needed to drop off my rental car and get a ride home to an area that was out of their usual range. I understand there is so much to consider when managing staff/​helping provide excellent service for customers along with the usual wax and wane of business. Elizabeth went out of her way to figure out how to get me home. She was so helpful and pleasant to interact with. Too, while I was waiting to leave, I watched her interact with a customer who was angry that they had been mis-​charged for something. She seemed unphased by the customer’s demeanor and remained kind and engaged throughout the whole interaction. Long story short, the customer left happy! Also, my driver was super nice and easy to talk to and got me home without incident. Great job Enterprise!

Rented from enterprise to drive to ft worth Texas. Overall the experience was below average. The Enterprise employee (AKA salesman) used high pressure tactics to sell insurance. I declined the coverage and he constantly bombarded me with pressure explaining to me that credit cards (added benefit if you use certain cards) do not have adequate coverage and my insurance company (many companies will include with your policy) would not help me effectively with rentals and only enterprise can save the day in the event of a accident. I declined again and he was upset I did not purchase insurance products. Apparently they have to sell so much insurance and if they do not meet set goals on selling very oversaturated insurance provided by Enterprise, it is bad to the employee. Either way when I returned vehicle they tried to charge me a 25 $ return fee and a 25 $ convenience charge. Kinda misleading from the website. I refused to pay but I’m sure others pay these fees. On the positive side the vehicle I rented was clean and drove very well. The return process was very quick and painless.

CAUTION!!! BEFORE YOU RENT FROM THIS LOCATION!!! They will charge you for Protection Insurance even after you have said no, not one but three times and still charge you,
in the confusion of signing documents they circle and quickly ask you to initial each space.
Even walking out, I questioned the 19.99 charge on the sheet, when they said oh. thats the Protection !!! Stopped dead in my tracks and told them I did not want it, they still charged me for it.
Well you don’t realize it until you check your statement, Ryan is great at this trick beware!

Enterprise has never failed us! We have rented from this location several times. This last time Enterprise really came through for us. I had called several different rental car places for our upcoming trip from San Antonio to Utah for Thanksgiving. I originally called and made a reservation here but then decided I would try to find somewhere cheaper (my first mistake). I found that Hertz was slightly cheaper for the 2 weeks I needed the car so I made a reservation with them as well. I kept both reservations for about 2 weeks because I was nervous to not use Enterprise. I finally decided I would just go with Hertz so I could save a little money. (My second mistake) I called and cancelled my reservation with Enterprise. (Again my miatake).
I called and confirmed my reservation with Hertz for 10am on the Tuesday before Thanksgiving. Went to Hertz at 10am to pick up my car and guess what… They don’t have a car for me until 12pm noon. They customer service I received was horrible. I was completely pissed off because the drive to Utah is 24 hour drive time trip. We stay in a Hotel one night.
So…I called Enterprise and asked them if they had a car right then that I could rent for 2 weeks. Of course they did! The customer service over the phone was amazing, once I got there the customer service was even better. O. T took great care of us! Got us all set up with the exact car I wanted. It was clean inside and out and had a full tank of gas, that was great since we were now an hour behind schedule due to Hertz. Enterprise came through and saved the day and we made it just in time to spend Thank with our families!
I would highly recommend Enterprise to anyone in need of a rental car! I will never try to any other company besides Enterprise rental car again. They always go above and beyond what they need to to make sure there customers and happy!

Amazing service. They helped me to change my drop off location, picked me up from a different location, and helped me figure out my plans while in San Antonio. MJ was awesome, and I look forward to renting from you all again.

I had such a wonderful experience and exceptional customer service recently with this location, when renting a moving truck. Christian and Sergio were so kind and courteous, and made sure I was satisfied and taken care of. There was one minor hiccup, but it was resolved quickly and easily. I will definitely use Enterprise again!

Rented from Enterprise because Alamo was out of vehicles during Thanksgiving weekend. They are very friendly and pleasant. I loved the fact that you have the option of paying in cash. I have had issues with this in the past with other rental places. They were very thorough in checking to see if the car had any dings or scratches. The only things I didnt like was the deposit hold of $ 200 on my card, the gentleman kept pushing the insurance option on me, they arent open 24/​7, and the parking at the facilitly wasnt very convenient, but that wont hold me from renting from them again. I returned the vehicle at St Mary’s location and they were very friendly there too.
The price was very nice too!

The staff was super friendly and professional and took care of everything, and the car was great, too. I did have to wait for an oil change to be completed, but assuming that’s an unusual event, I won’t ding the review.

I’m in San Antonio for a project and I have been here 3 times. The staff is super friendly and very attending. The 2^nd time I was here, one of the staff was patiently explaining to a customer that it is company policy to charge a deposit, which is very normal at any location (she doesn’t have a credit card), she was very upset, but the staff was very calm and explaining to her. He even offered her a ride to work which she accepted it. Great service!
The only negative thing I want to say about this place is that the location is bit weird on the GPS, I got lost few times because my GPS lead me to an exit of 281 which isn’t right. If you are coming from East San Antonio, get off at exit 22, drive a about 1.5 miles and turn right on Jones Maltsberger Rd and drive under 281 to get here.

I originally had my reservation at the 9714 San Pedro Avenue location, but Randy (at the San Pedro location) told me to just take the Enterprise Airport shuttle to the HWY 281 location so he could pick me up.
(Apparently the San Pedro location cannot pick you up from the San Antonio Airport directly, but they can pick you up at one of their Enterprise locations — sweet!)
I took the Enterprise Airport Shuttle to the HWY 281 location (the shuttle runs every 10 minutes) and was greated by Amanda at the front desk. I gave her my reservation confirmation and she gave me an ice cold bottle water and a hearty «Welcome to San Antonio!»
Before I could mention that my reservation was at another location and I needed to be picked up by someone from San Pedro location, she asked me what kind of car I wanted and esscorted me out the door, keys in hand to my rental car! Amazing! She really took the hassle out of everything rental car!
Additionally when I came to return the car, Joe was equally as friendly and recommended that the next time I come back to check out the river about 35 minutes away from Rudy’s BBQ. He said «people get drunk and float down the river and after we all go to Rudy’s.»
If you are looking to rent a car near the San Antonio Airport, this location is top-​notch and makes it easy! Also if you have one, definitely bring your own GPS and set the coordinates for this location — more accurate than typing in the address.