Express Lube

Express lube is fast… maybe too fast. Check your paperwork before leaving. Especially if you have an expection for registration renewal. They used my car VIN for my husband’s car… needless to say what a headache!!!

Quick courteous service. A+

Stopped in to do State Inspection. They were quick and very nice. Waiting room was comfortable, and they even treated my little boy to the candy machine :)

Today my inspection expired! I work in the area, and it just happened that Nathaniel came by to share a few specials with local businesses. He drove my car to the shop where they completed both my oil change and the state inspection for a FANTASTIC price!!! So happy to have a new resource for my preventative maintenance! Thanks Express Lube!

Great job and customer service.

I normally do not write reviews but one visit to Express Lube changed my mind. I went in for an oil change and it was raining so I went down the street to Express Lube. The guy asked me about getting synthetic oil and I declined and I said I wanted a regular oil change. The guy said I had synthetic oil already and I needed to FLUSH the system to add regular oil. Flushing would cost money so that wasn’t an option. I don’t know the first thing about oils so I said whatever go ahead with the synthetic oil. He also tried to sell me an air filter but he must have forgot he sold me an air filter during my last change so I declined. Come to think of it, every time I go there (the last three times) they try to sell me a filter.
Another lady came in and sat down in the waiting area. The same mechanic comes in two minutes later and pulls her outside to give her a quote. She comes back in and rolls her eyes and sits down. I asked her what the problem was and she said «They always try to rip me off, probably because I am a girl.» When I went to pay my bill the total was $ 69.99 plus tax which of course is still too much for an oil change.
I went back to my house and called my car dealer to ask about the synthetic oil. My dealer told me the guy was lying, all he had to do was DRAIN not FLUSH the synthetic and I could have just had the regular oil change. I was mad so I went back to confront the Tech that worked on my car. I asked him again about the synthetic oil and he repeated his claim that I had to FLUSH the oil out. I then dropped the bomb on him and repeated what my dealer told me, then he changed his story to «My boss tells me to tell people that.» SERIOUSLY!!! I told two of my neighbors about this scam and they are taking their business elsewhere because they did the same thing to them. New people to the neighborhood will read this and some will go (they will be aware of this scam) and some will go someplace else.
My question for Express RIPOFF Lube: You ripped me off for 20 – 30 bucks and you for sure lost three regular customers… WAS IT WORTH IT???
The actual store front (entrance) is on Bitters Road