Finsanto Automotive

I have to say that this place was not very good at all. I took my vehicle and was explained the diagnostic test would take 90 mins and I would get called back when they find out what the problem was. I dropped the car off at 11am. Once it hit 4pm I decided to call myself and the gentleman stated he tried calling me and was told he had the wrong number. I’ve had the same number for the last 5 years. Then he over quoted me a price of $ 1800 which included $ 1300 in parts and $ 500 in labor and stated the only place to get the parts were at the dealership. I did research and got the parts for $ 450 myself and took it to another place and they only charged me $ 320 in labor coming to a total saving of $ 1000. Do you research before going to this place because they will overcharge.

That reared us fair. Did not try to over addd work on my 2004 xterra. The pricing was below what I was priced at BRING YOUR OWN PARTS.

This was hands down the best service ever. Knowing nothing about cars, I’m an easy target as you can imagine, for all sorts of shenanigans when it comes to auto care. I went to Finsanto to check my potential misfire problems plus the SES light… they scheduled me for first available appointment but then called to say to just bring the car in for a look right away. Frank made time for me, did the diagnostics and discovered it was a loose hose from a cheap oil change (told you I was an easy target). He fixed it right away, checked everything else out and charged me nothing!!! so to those who say they are expensive I say they are customer oriented and fair!!! will only go there from now on. Best service ever, I’ll recommend them any time.

Finding a new mechanic is always a tedious process for me. I practically grew up in a body shop and had a father that taught be how to do all basic maintenance on my cars. I cannot stand a place that will talk down to me or try to dupe me. I usually go into my mechanic having a pretty good idea of what is wrong but don’t say much until they tell me their ideas. Anyone that talks down to me or acts like being a woman disqualifies me to know anything about cars, immediately gets crossed off my list.
This was not the case with Finsanto. I do my research and Finsanto seems to be getting great reviews no matter where you look on the net so I had my eye on them for my next mechanic since my move to SA.
My check engine light came on one afternoon. I had had some symptoms that I had researched around this same time which lead me to believe that it was my map sensor. I went in and spoke to James who did a quick computer scan that basically confirmed my diagnosis. I was going to be out of town for the next week so I made arrangements to leave my Volvo there so it would be done by the time I returned.
It is important to know that I have an extended warranty on my car. It is suppose to be the best of the best so I was SURE the repair would be covered. After many phone calls and a very upset James, we found out that because it was a wiring issue not the map sensor so my warranty company would not cover it. James was very upset with the warranty people and made multiple phone calls trying to get them to agree to the repair. He worked very hard, took pictures of the problem, explained that it was not my fault due to poor maintenance, etc. No luck… but he tried very hard to advocate for me which I really appreciated. He even apologized to ME for yelling at my warranty company.
In the end they rewired a good portion of my car in the engine compartment and I paid around $ 300 which I thought was a steal because that included a diagnostic test. And actually… during the course of 3 conversations, the price went down each time! I don’t think that has ever happened! We did a «worse case scenario» quote and even that sounded reasonable considering what was going on with my car. This is family owned and operated which also makes me feel better about giving them my money.

If you have a BMW keep it away from this place. They couldn’t get my alignment right and after taking it back basically told me to get over it that «as long as it drives straight» its okay despite ‘straight’ being an off center steering wheel. I should have known better.

Have brought my vehicles to Finsanto quite a few times over the past couple years, overall have been satisfied with the quality of repairs. Customer service has always been great, but could never get over the feeling that I was spending more than I needed to. Perhaps it’s my overall impression of car repair places that makes me feel that way. Anyways, after having repairs done there, I never had to bring my vehicle back for the same issue… so that in itself is a plus. Good service, but pricey repairs.

One year ago, I had my brakes fully serviced under warranty at the dealership. I took the car to Finsanto for a routine oil change. They called, suggesting I needed to repair my brakes and belts. They called me back a few minutes later with more bad news about systems/​parts that needed replacing. The total amount was over $ 1,200 that they wanted when I only needed an oil change. I refused the service, took the car to my neighbor who is a service manager at a local franchised dealership. My neoghbor had his guys do a full diagnostic service on the vehicle. He called me a couple hours later to pick it up… they found nothing wrong, and even mentioned what great shape the brake rotors and pads were in…
But the new Finsanto building is very nice!

I agree with Kim H. I found Finsanto to be extra-​ordinarily courteous and flexible to my particular needs. Not only did they perform flawless work, but they took the time to help me avoid costly unnecessary repairs and expedited my unit back to me very quickly. These guys top the service of even well known reputable national chains. In fact, they not only top it, I can’t find adjectives to describe how far they leave it in the dust. My family and I will definitely return to Finsanto for any other repairs that come up over our lifetime in San Antonio.

Finsanto is a local, family-​owned auto shop that’s right on Bandera near Loop 1604. Walking in, you’d think it’s an overpriced chain: bright, clean, comfy chairs, free drinks, and videos for the kids… But the prices are competitive and the owners are (gasp!) honest. They actually take the time to show you what’s going on with your vehicle, teach you how to do simple repairs yourself, and refer you back to the dealer for warranty issues. Did I mention they often have loaner vehicles available? For free? I even sent my mom there. That should say it all.