Greyhound Bus Lines

My girlfriend and I took Greyhound from San Antonio, TX, to Monterrey, Mexico this week, and we had a great experience. The buses both ways were very clean and new, with comfortable leather seats, wifi, and outlets. The staff were courteous and professional. Finally, we arrived safely and on time to all of our destinations, and the price of the fares was very reasonable. Although I cannot speak for other routes, I highly recommend Greyhound for the TX-​Mexico border area.

The place is quite decent. I don’t know why people complain so much — this is a regular bus service and people who use it are not celebrities. But you should not judge them as dangerous if they look as laborers.
The station is not at the highest level of Hygene, but it has guards; people who work there are polite. After having read the reviews here I thought to take a gun with me. No, there is no need.
I definitely saw people with suspicious look, tattoos and funny hairstyle, but they are normal people. Definitely there was no one to sell drugs. Restrooms are good, free att wifi.
Clean and free outlets for phone charging.
On the way out I saw 2 police cars and a fire brigade truck at the front gate with flashing light and 2 policemen chatting nearby. But I didn’t see anyone arrested, might have missed something, it was 5:30 am.
Outside was empty I felt fear till I was walking to the 0,7 miles away local bus stop.

The first time everything was fine and perfect on the ride up to the location. I get there and it’s not the best area. Being a female and getting off was scary. I walked out to my ride and nothing but pan handlers waiting for you to walk out. The ride home was also fine. The second time is horrible. 1. Not even a Greyhound Bus. 2. HOT! 3. The drive has almost side swapped like 5 cars from not paying attention. 4. Just threw my bag under the bus. I will never do this again.
Just incase you do ride and get an actual Greyhound Bus:
*Cell Phone
* iPod/​iPad/​Tablet
*Headphones
*A Book
* Blanket just in case
*PATIENTS

awful. overpriced, smelly uncomfortable buses with trashy people. terminals full of thieves and beggars. Atrocious customer service. Bathrooms very unclean.

The people working there are not only unhelpful but unprofessional. When I had a technical error in printing my ticket (which was either an error by another greyhound employee or a lack of experience with San Antonio staff) the manager and man working the counter both responded rudely and were unhelpful. Instead of offering help or presenting possible options, they were snarky and incredibly unprofessional.

This location is horrible, dirty, and most of all dangerous! Homeless people camp out around front entrance (basically around building) Do not feel same. Inside the building is old, needs repairs and just like the outside, the inside dangerous too. I’d rather go megabus but too bad they don’t have a route to my destination. To top it off aside from having us wait for bus an hour and half, I’ve been standing for two hours to ensure I’m on this bus! The bus is here but no one has come to get us.

The last time I rode Greyhound, the bus driver didn’t put the step stool out and I twisted my knee, had knee replacement the next week. Hoping the service has improved but I need to know if the station in San Antonio has a parking place anywhere nearby the station to pick up and wait for your arriving people when you’re driving? Surely there’s no available parking on the street. Can anyone give me any insight on this? And every time I try calling the station, either the phone disconnects once it rings or it it jus rings and no one answers. How do you do business?

The bus I sat in was pretty clean. However standing in line and waiting for an hour to get a good seat? No thanks. The person that placed my bag under the bus was rude. He picked up my bag and placed it back down and rolled his eyes. He continued to ask where I got my tag, which was in dallas, and asked another staff to lift up my bag. I mean if I got a tag shouldn’t you just put it under the bus? What if people at San Antonio got me the tag? You’re a pretty big dude. Maybe you should pick my bag up some more to work off that lazy fat. Maybe? Two stars because that guy gave a bad rep to the company. If you work for the comp you rep for the comp; imo.

The employees are horrible. The girl at the restaurant BEATRICE was rude and simply said she was too busy to refill the creamer for the coffee. They take forever to make one sandwich. Absolutely dont need to be working with public. Im switching to megabus, as i dont have to be treated this way.

Greyhound express is just greyhound
I just took a long trip on «greyhound express» a total of 4 buses. San Antonio Houston, Houston New Orleans, and return in April 2015. Here is the scoop: its a scam. The houston-​san antonio wasn’t even an express bus, it was just the bus, and so we ended up at the back of the line, worse off than the regular passengers.
Wifi? I saw wireless routers on all the buses but not one of the 4 had operational wifi.
And the buses always ran late. Even when it was sitting there and the driver was in it, it wouldn’t load on time.
Legroom was not better than the standard bus – these were the standard buses.
And be prepared to be treated like a vagrant. Going to get coffee in the houston bus station is a serious ordeal.
I think that when faced with competition from megabus greyhound tried to copy them a little, lost money, chickened out and now just put people on the regular buses.

If I were given the choice between walking from San Antonio to Dallas or riding Greyhound I would take the three day walk. This maybe a lengthy review so go get a drink and a snack and get ready to be disappointed.
Let me start off by saying my dad drives for Greyhound. He has been driving for them for 34 years. He was a driver out of Houston but bided on a route from San Antonio where he has been for about 15 years. What I am going to tell you next is no lie. My dad has been a dedicated employee for over 3 decades and he will not ride Greyhound as a passenger and he gets free tickets!
The last ride I ever rode was in June of 2011. I did this as a courtesy to my dad. He asked me to ride with him to Dallas and that we would be back the same night on his return trip. BIG, BIG MISTAKE!!! The trip was fine until about an hour past Austin, Tx. Lo and behold the bus broke down there on the hot freeway! I look to my dad and ask him what now? He told me he has to call Greyhound and they will find another bus to put us on and continue to Dallas. Well that took about 2 hours! If I was a paying customer like everyone else words could not describe the anger I would’ve had for the company.
I guess the regular Greyhound riding general public is use to the horrible bus conditions. I don’t remember a single paying customer complaining! Well we arrive in Dallas at around 9:30 p.m. Instead of 7:30 and my dad tells me he has to stay in Dallas due to driver time limitations. Driver are not allowed to work more than 10 hrs in a single day without rest. The company provides a hotel for my dad and he uses his employee so called perk or benefits and places me on another bus to go back to San Antonio.
The driver was very professional and it helped that he knew my dad. We start on our way back and about 45 mins outside of Dallas… yep that bus broke down! I can’t make this up. This time the 20 or so people on the bus were livid! The bus was a different bus and the passengers were all different so they didn’t get to experience two brake downs in one day like me!
At least it was night so the hot Texas sun wasn’t broiling us in a big 40 ft. long aluminum oven! We were stranded from 10:15 p.m. until about 4:20 in the morning when Greyhound was finally able to send a mechanic with another bus. Like I said my dad is a driver for this derelict company and I knew better than to ride the bus. I should’ve stuck to my gut instincts.
I got home around 9:50 in the morning instead of 2:00 a.m. I will not spend anytime describing the deplorable conditions of the San Antonio bus station or the plethora of homeless people that abound. It can be very unsafe at night but if you proceed with situational awareness and don’t go outside you should be safe inside due to the armed security guard and cameras in case you are assaulted.

Dirty, dirty, dirty, dirty is all I can say about this bus station. Not nearly as safe and secure as the bus terminal in Houston.
This location is definitely not the place you want to be stuck at for any reason whatsoever. Avoid this bus station at any cost until they step up and renovate this location to make it look more safe and family-​friendly

Not even the most affordable just considered to be the most reliable. Unfortunately after 3 trips I have to write a less than favorable review :(I purchased several 3 tickets on 3 different occasions to go to corpus and back. Once they told me on my way back after I had already bought my ticket a week in advanced that it was sold out and I would have to stand up for all three hours. Then The second time they were over an hour late. Which meant that half the bus, realizing they were not going to make their connecting bus, began to get crazy. They are too hot usually and one time they told me I was not gonna be able to take my laptop bag on the bus as I walked up to the door and treated me like an idiot for it. I think I would rather just drive down from now on. Also if you are gonna go, make sure to arrive at least 40 minutes early because they can have long lines and two, to get a better seat. Oh and make sure to buy online you can save tons of money

The bus stop in Sa antonio os the worst most dis organized place I have been. The ppl were rude and the delays are not worth. Total mess.

The taxi driver didnt want to drop me off there because «she didnt want to get shot» and got mad I wanted to use her credit card machine to pay, (work trip) so that was a great start to my trip. I wasn’t told I needed to «check» my bag, and I was confused at the «right» line to be in. I regretted looking «nice» for my trip in jeans and a jacket, everyone else was so causal that I looked black tie. I got asked for money aggressively more than once and when I made eye contact with security they just looked back blankly.
I used to take the grayhound bus all the time from Philly to DC or New York to Boston, and this was not that kind of bus trip… it was slightly scary/​rude. I did not feel like I could whip out my Kindle, iphone, laptop… and that was why I took the bus instead of renting a car to begin with. So next time, I’ll just drive myself.

Never had issues when riding between Boston and Manhattan, so I didn’t think much to try it from San Antonio to Austin.
I arrived about an hour early and find out that there is a delay… The deal is there prob is no delay, it’s more like «we don’t have enough ppl in this bus to make any money, so let’s just push it back an hour so we can fill it up with more people.»
So I ended up waiting an hour and a half for my bus… I’ve heard worse experiences.
The issue is Greyhound has a monopoly so they can just mess around with their customers. I’m in the Army and I cannot afford to be late to my destinations. I am suppose to be riding back to San Antonio to report. I pray to God that the bus does not get delayed.
I also pray that greyhound finds some serious competition and go out of business for treating its customers so terribly.

This branch of Greyhound is much better than Houston’s in terms of professionalism. The restaurant inside is fairly decent. Most buses seem to leave on schedule and do not have the layovers that Houston is notorious for.

If you really want to see the «real» America, then you should have to take the Greyhound. It should be a requirement. I took the Greyhound from Killeen to San Antonio. And it’s wasn’t that bad.
This station is located in a marginal area. I had to walk by a park that was a bit sketchy, but I lived.
Here are some suggestions.
1. Bring your cell phone.
2. Bring an Ipod
3. Bring a book
4. If it’s cool, bring a blanket
5. If you’re going to sleep, bring something to separate your head and the headrest. I actually tied my hair up in a scarf.

Yeah, only three stars. On the one hand, I was super happy to finally climb, weak-​kneed, off of the Mexican bus that had held me captive for twenty-​odd hours.
On the other hand, it is a Greyhound Station. So let’s be real.