Impression Bridal

Liz was amazing! Thank you for helping me say yes to the dress!!! I’ve been looking for a dress for about four months now and I thought I had an idea as to what I want and I was able to find something even more beautiful than I thought I would find thank you Liz!!!

Brides, if you are looking for a VIP treatment… beware of this place! From the beginning of my bridal gown shopping experience, to the very end I felt like I was bothering them. My first initial visit was with Sonja. She was amazing, sweet, funny and extremely helpful. She knew exactly what I was looking for and helped me pick the perfect dress. I waited a bit to long to buy my dress but the manager and the assistant manager worked their magic to make sure I got my dress right when I needed it. This had to have been the best part of the experience. However, the girls at the front desk (not sure what her name is, but she has dyed red hair) were sarcastic, rude and acted like I was bothering her! When I went in for my first fitting, I told her I was there for my final fitting (mind you this is the only wedding gown I have ever purchased so I did not know) and I had an appointment and the seamstress was not there yet. Ok… no big deal right? Only I had so many appointments to go to since it was 2 weeks before my wedding and I am from out of town! After 15 mins I approached her and asked how much longer, she looked aggravated and went to speak with the manager. She then came back and said in a rude sarcastic mocking voice «You said this is your final fitting? This is your first.» Then she laughed apparently at my ignorance. I then rudely told her that I did not know! The manager over heard and politely told me it was ok that I did not have to know. Finally the seamstress got there, nice lady, talked a bit much. Then she told me about another bride that had come in from the same town I lived in and how difficult that bride was and how she gave Sonja a hard time!!! I could NOT believe what I was hearing especially since I just so happened to know the bride! Small world huh… Long story short, with the exception of Sonja and the manager and assistant manager, this was not a very pleasant environment, I did not feel like a princess, and some of the girls are rude and stuck up!

This salon should be in Stone Oak or La Canterra!!! I have visited this Bridal Salon twice. Once to check it out for my daughter, who has limited time to try on Gowns and second when my daughter tried on multiple gowns. I cannot tell you how pleased I was that they totally blew us away from the time I walked in to check them out to walking out the door after trying on gowns. Everyone from the receptionist to the manager was very accommodating. They were happy to show me the fitting rooms and staging areas and I was even encouraged to look through the gowns. My daughter is claustrophobic and they put us in their largest fitting room which was totally private. We loved our stylist, Mikaile, as she was extremely genuine and very patient. She listened to my daughter and had great suggestions. She never pushed the «mothers» out of the picture. She knew how to determine her needs in a very subtle way. They were not pushy and we had an amazing and very fun experience.
I also should add that this Salon was very clean, roomy, and had an amazing selection of quality gowns to choose from. We can hardly wait to get back and make a final selection. A huge Thank you to the Manager, Jennifer, you saved the day for my daughter.

The other post about sonya was dead on. She initially started off with questions to find out about what I was looking for but she honestly didn’t care nor did she care when my bridesmaid was trying to guide her in the right direction. She even told me oh we got to work on your dress so the other bridesmaids don’t show you up. How are you going to say that to a soon to be bride.
Also when my bridesmaid started to look at dresses she got super snippy at them and told them hello I will pull them off. And when I started to go try on dress I told one of them to stay behind and look because she knows me best and i felt sonya wasnt listening. Well sonya had the nerve to tell her no go sit down and watch.
Once we got to the dressing room she tried to be with me in the dressing room even after I told her I am uncomfortable with people I don’t know assisting me while changing. So she gets the store manager involved to tell us we are here to help you with the fitting and to let them help diregarding how i feel. . At this point I was very annoyed and said thanks but no thanks I will go somewhere else.
On the first dress I tried on she kept going on and on about how they can alter it even after I said I didn’t care for it.
The two stars are for the quality of dress very beautiful dress to bad it is surrounded by poor attitudes.

3 of us bridesmaids went shopping with the bride. The stylist, Sonya, scooped my friend away and disappeared for 20 minutes picking out dresses. My friend mentioned she did not like lace or ball gown, but Sonya picked out just those types of dresses. «Oh I’ll show you how it’ll work for you and you’re gonna love it.» How are you going to tell the bride what she’s going to like? In addition, it seemed they had limited selection for such a seemingly large store.
My friend wanted our opinions during the 45 minutes we were there, but Sonya made certain we were not able to communicate with the bride. «This is your day, not theirs.» Duh! We totally understand the bride has final say, but when thrown into a whirlwind, she needs her support system.
Sonya was so rude to discount the family and friends from start to finish. She immediately pinned us as the nagging, opinionated group though we had not spoken a single word the entire appt.
I’m going to give them 2 stars for being able to accommodate the bride without a reserved appointment. Other than that, do yourself a favor and try another bridal store. I had absolutely no confidence in Impressions Bridal.

We had an appointment here, and we’re briefly greeted without instructions, so we started looking around until someone could help us. We pulled a few dresses to try on, as we did at several other appointments. When the consultant finally helped is, she was upset we had done so, and got pretty snappy with us about it. We wouldn’t have done that if we would have known it was not allowed. They had a large selection of bridal dresses and bridesmaid dresses. There was 1 contender there, but we ultimately decided to go with another dress.

This place was horrible and made my wife’s best friends wedding a disaster. We expected a great experience and got the complete opposite. Impression’s ordered the wrong dress for the maid of honor. It was ordered several sizes big. They did not offer any type of refund or discount for messing it up. They ordered everyone’s dresses in the bridal party to big. Then alterations were needed and it was super expensive so they made extra money that way. All Brides maid dresses were glued instead of sewn. When we brought it up about the dresses being glued they didn’t seem to care. Because they made wrong orders the Bride did not even get to pick the dresses Impressions did. They lacked professionalism and communication. We will never recommend anybody to this company.

I made the mistake of trying to go to David’s Bridal, and was accosted by their sales team. Disgusted with the rude staff, i walked out, vowing to never darken the steps of David’s again. Fast forward… I was in desperate need to find an affordable wedding dress… nothing too poofy or over the top, simple and elegant. In a world where people think that it’s ok to spend thousands of dollars on a single dress with the delusions that getting married somehow makes you a princess, so money is no concern… makes my skin crawl.
Anyways, the sales person was pretty nice. It was actually her last week there, but she was very attentive and was gracious to find me gowns within my price range. The store is definitely smaller than David’s bridal, but the Bridal salon is clean, boutique-​ish and have a wide variety of dresses… from a few hundred dollars upwards to tens of thousands… They also have a whole section in the back of bridemaids and special occassion dresses.
They don’t really have that many accessories or shoes, but they do have a great selection of bridal gowns to choose from. The sales team doesn’t rush you, and they really work with you and what your needs are.
I was of course, one of those difficult brides… I really fell in love with a bridesmaid’s gown, and they helped me order extra fabric and lace, and got me in touch with their in house seamstress and together, we figured out how to re-​construct the dress and make it into my dream wedding gown. They were all pretty excited about it to, as no one had ever done that, so everyone has their fingers crossed on what it will eventually turn out to look like.
So, as most places go, wedding gowns have their own sizes… it was like the world was crashing down to go to such a high dress size… and when ordering, it takes practically a month for the dress to arrive, as they don’t sell the floor samples, and the dresses have to be made overseas. They do have an in house seamstress that comes in twice a week for appointments.
The best part of the store is probably for military. they do give a military discount (10%) and they also participate in Brides Across America… I believe it is a twice a year event, where if you or your fiancé is Active Duty Military, recently deployed, you get a free wedding dress… no strings attached! I swear it! They participate in this event, so they get tons of new wedding dresses donated, and they give it away on a advertised date. You can look online for the program. I am Active Duty as well as my man, and I had to work all day. I ended up going there at the very end of the day, and there were still a handful of gowns left. A couple fit on me, and they pretty much forced me to take it, saying, it’s free… So I now have 2 wedding dresses… Oh yeah, if anyone is interested, I would gladly donate the dress I got for free to someone in need. It’s ivory and a size 16… I decided not to wear it, as I didn’t want to spend more money trying to alter it to fit. it also comes with a matching veil and is already bustled. Since it was free, I can’t really sell it, but I would definitely «pass it on». :)
Check out the Bridal Salon, for the San Antonio area, it was one of the nicer ones I’ve been too. It’s in the same complex-​y area as the Alamo Draft House. Had a bit of a hard time finding it, but, like I said, it has a nice look, the staff were pretty nice and helpful, and the selection was great… who really wants to say they got their dress at David’s Bridal anyway… how tacky.