La Cantera Resort & Spa

I went to La Cantera for a meeting/​luncheon I was invited to. I told security which meeting I was there for, they told me to go down the hill and park and a shuttle would come pick me up. After some time waiting no shuttle came, so I decided to hoof it up a very steep hill in a full suit in Texas weather. Not fun. Got to the hotel out of breathe and saw no signage for the meeting. Went to the front desk to ask, and they say no meeting here for that. Ok… So I walked around didn’t see it an eventually left. I then found out that the meeting was there and the front desk misinformed me. So I missed it completely. I would not recommend having a function here based on the lack of communication and the general difficulty getting around the facility. Disappointed.

Stayed the weekend at what was reported to be a luxury resort, but sorry to say service was lackluster. Check in was chaotic at the drop off. The front desk gave me a coveted envelope that said contact the Vice Pres is you have any problems, I got to our room which had an awful view so I called immediately they said we could take out luggage to the lobby and wait but it might be a few hours if we wanted to change rooms, REALLY? Stayed in the no view hotel. Went to the adult only pool, ½ hour there… see a lady with her toddler in the pool, we love our kids but we left them at home, for a romantic weekend, there is a pool for everyone and a kids pool at this place in addition to the adults only (21+) pool, killing my vibe, my husband said, «miss are there supposed to be kids here?» She responded «oh yeah I just noticed.» Poolside service almost nonexistent, went to the bar ourselves rather than wait. Was the same both days first day no one hardly there, second day busy, service still stunk. Day 2 housekeeping came by at 9:30 am, I said we are leaving in 20 minutes. Came back at 1pm room not cleaned. So much for that service. When we went out the evening we wanted a ride down to our parked car, they have golf cart service, we waited, we waited, finally we walked. The gym area machines are hit and miss on working order typical hotel stuff. So what was so awesome that it was worth the $ 250 a night… ice cream shop guy great!!! The surroundings are beautiful the back patio with the fire pits are lovely, the zero edge adult pool view is amazballs! Lots of parking and a shuttle to close by shopping and restaurants. My suggestion, pass find a place that appreciate your dollars your earned them!!!

We stayed off site, but wanted to play a course close by. For $ 140, the resort course is over priced. We had a 7:54 tee time. We get there at 7 to eat breakfast, but the restaurant isn’t open?!? Can’t even get coffee… Poor service and it felt like nobody could care less. Very disappointed. Course was nice, but lack of service killed it.

Nestled on a beautiful hilltop, this is a beautiful resort! I was here for business, so I wish I had more time to tour the grounds. The restaurants aren’t bad, but being in Texas I ate most if my meals at the conference or in the city. Room was a good size, had a balcony with a peaceful view of the golf course. Housekeeping was a little lacking; I had to ask them twice to clean my room and when they did, they didn’t refill a lot of the amenities like water and coffee, so that was a little irritating. Otherwise the customer service at the front desk and valet were friendly and helpful. The bar is a chill place to hang out; there are fire pits and chairs outside overlooking the hills, do ambience is four stars. It’s pretty close to lots of activities, like six flags and a mall, so location is great as well. I definitely wouldn’t mind coming back for leisure! Thank you!

Staying at La Cantera Hill Country Resort is like a dream. The entire resort, overlooking the valley, takes you away from the bustle of the city and puts you into a relaxed and luxurious atmosphere. I brought my parents here while they were visiting from out of town — they had heard me go on about how much I loved it here, so I had to show them first hand.
The high level of service quality and attentiveness started the moment we pulled up to the valet. The valet, bell service, and front desk all worked together to make the check-​in experience quick and easy. For this visit, we had two rooms on the club floor overlooking the valley.
One of my favorite parts of the resort is the courtyard garden area that has plenty of outdoor lounge seating with firepits dispersed throughout. It is a great place to enjoy a few drinks while taking in the warm Texas hill country evenings.
The dining options are currently of decent quality, but not as high as I would expect in a resort of this quality. We were told that a new ‘signature’ restaurant was being built — I’m looking forward to it. The best option I’ve found when in need of a bite is Bocado — the charcuterie adjacent to Sire Bar. You can also order from Bocado while having drinks at Sire. I’m also looking forward to the new Spa that is slated to open in May. I’ll be sure to come back and try that out.

An oasis in the hills. I stayed here for three days and enjoyed the lovely views of city lights to the green grass golf course during the day. There are two pools: an adult and a family friendly. Both have hot tubs and poolside service. I went here for a wedding and it was at the Palmer House. Beautiful venue and the food was decent. The only issue was a slight miscommunication when the golfers would be gone resulting in golfers redirected during the ceremony. However, as a guest, I barely noticed the golfers. There is a bar and upscale dining. The food is decent. The service is decent. The valet service was excellent. The rooms were clean and nice. Overall, it is a great venue, hotel, and resort experience.

After my most recent stay this week, I’ve upgraded my review to four stars. Although La Cantera is still undergoing renovations, they have improved many areas of weakness that we experienced over our past few stays.
Sergio was still a rock star, but all other service quality has improved.
Rooms have improved with amenities provided.
Dining quality has definitely improved, especially now with a coming addition of a ‘signature restaurant’ that we will definitely try once construction is completed.
We are also very excited for the opening of the new large spa. It already looks great!
It’s great that the resort takes all the input and criticism from its clients and improves upon their offering. The value is reaching closer now to what we are paying for.

Pretty place with the right stuff, but terrible service. Lots of staff that has no idea what they are doing and when you ask they give you that totally annoyed look saying «please go away» and we did as soon as possible… Well when we finally got our car from valet.

This review is for the restaurant SweetFire Kitchen. It was my MIL birthday and Valentines Day weekend and at the last minute we decided to have dinner here since we were able to get a reservation and wanted something nice. My husband, MIL and I checked in with the hostess, she said table would be ready in a bit. We decided to get drink at bar that wasn’t far. Bartender was still stocking the bar and didn’t stop, instead we were shouting our drink order to her. I thought she would stop and come up to us to show us a menu or something but never did. While we were waiting we noticed the hostess seating about 3 other parties before us. I looked at her asking where is our table and she said we are seating you now. The restaurant is nice and they had these huge doors open that let in a nice breeze. The sun was setting and I asked our server if we could move to an empty table that was by the window. She said that area was reserved for a huge party and we couldn’t be seated over there. The whole time we were there no huge party ever arrived and the table was eventually taken. As for the food they were offering a 4 course meal. We took that thinking it was a great deal. My MIL’s looked good but mine was a lobster tail with 2 scallops. I know there isn’t much meat in the lobster tail but they should of left the lobster on the tail for better presentation. It was the smallest lobster tail I had ever seen, I’ve had bigger lobster tails at Red Lobster. The 4 course included 3 sides, potatoes, cream spinach and carrots. They brought the sides out on a 3 compartment dish. I thought each one of us was going to receiveone, I asked waitress is this just for me. She said no it’s for all 3 of you. I’m not kidding each one of us had one spoon full of each side.
This is my first time eating here and my last. If a hotel is advertising itself as a resort and I’m paying resort prices then I should be getting resort service.
The hotel is beautiful with nice lounging areas. I have stayed here before and the rooms are nice with beautiful views. That’s why I’m giving it 3 stars and not 2 stars.

Menos 3 stars. My bag of makeup disappeared and some underwear. The housekeeper admitted taking it because ahe tought we checked out wich obviously we didnt and nobody seems to know what to do. Very bad experience. I dont recomend this hotel. Housekeeper should keep their hands out of guests belongins.

Came here for a conference recently and was really impressed! When you arrive to the resort, a guard will check you in and make sure your reservation is on the list. Then you drive up that hill to get to the parking lot/​valet. The walk from the parking lot to the lobby is a bit of a trek, but they send for a golf cart for you and your baggage. I had great experience with the rest of the staff for the remainder of my stay (even got a phone call to my room to welcome me and make sure I didn’t need anything).
Wi-​fi is completely free and doesn’t require a password for you to sign into their guest use. Beds are comfy, room is very clean. The best part of this resort is the views — didn’t matter if I was heading over to the conference rooms, looking out from my room, or walking around the premises, it all overlooked the hill country and makes for a very romantic place. I’d probably come back with my husband when we want to get away for a short weekend.
The resort is a five-​minute drive away from the La Cantera mall, and nearby Fiesta Texas and the UTSA campus. There’s PLENTY of restaurants in the mall and surrounding areas. If you don’t have a vehicle, there’s also a market and several restaurants in the resort that makes getting food and drinks really convenient.

Stayed 1÷28÷16 to 1÷31÷16
Check in was very fast and the layout of the hotel makes it quick to get to the room. The furnishings are nice, the bed and linens are high quality. Nest bath products are also very nice.
The bathtub looks to be normal size at first glance, but it is much larger than normal. Huge rain shower above with a hand held wand. Good water pressure.
Our room, 5218 was very quiet. The hotel was very busy, yet it was silent at night.
Since we arrived rather late on the 28^th, we just grabbed salads from Henrietta’s Market. They were surprisingly good and affordable. We had dinner at Sweetfire the 2^nd evening. Just a simple meal of burgers and fries. It was delicious.
The star of the show here is the grounds. Even in January, they are stunning.
The pools are fantastic and the resort feels a million miles away from the hustle of the city. Somehow they have designed this place to look over a large valley with a golf course. The hills make it appear you are further away from the city than you actually are!
There is a great mall across the street with a Neiman’s and Nordstrom. The mall is not really visible from the hotel, but it is at the end of the road leading to the resort.
Just a few blocks up the road, in Helotes, you can jump on 16 and take the scenic route to Fredericksburg. Wonderful drive. You can head up 35 to the huge San Marcos Outlet Mall, which took us about 25 minutes. All in all it is a great location from which to explore the area.
We did run downtown for dinner one evening. Rosario’s is great, read the Unilocal reviews. Inexpensive, parking, great service and salsa so good I purchased a quart!
I hope to get back to San Antonio soon!

Color me as decidedly unimpressed thus far. Was using this as a scouting trip for a possible corporate event site, don’t see that happening at this point.
Actually was given a key and sent to an occupied room at check in. Counter staff seemed unconcerned at best. And could or would not provide us a new room.
Left and checked in at the Hyatt resort next to
Sea World, which is awesome!!!
Be aware no longer a Westin property, they would have never tolerated this!!!

My wife and I are about to check out from La Cantera Hill Country Resort this weekend. We stayed here for our 3 year anniversary, and we’re looking forward to blowing several months of Amex Points on a high end hotel without or infant daughter!
I think if I were judging just on the premises and views this would be a ⁵⁄₅ without hesitation. Even in the offseason the hotel and grounds are in stunning shape even with the construction going on from renovations being done.
However, for $ 200 – 300 per night, you would expect some decent customer service and staff. Our experience the 4 times we talked to the check in staff was pretty awful for those standards. Each employee there had what seemed like no training on policies and procedures. When we first checked in we were told nothing about the resort and the amenities. When we even asked, we were told to look at the map. When we checked out there were several discrepancies that turned out to be user error. The few times in between when we asked questions or for recommendations, the staff basically shrugged.
Incredibly underwhelming given the fact that we were trying or best to give the benefit of doubt. However, when your hotel is less than 50% booked, you cannot get away with disinterested employees who would rather be on phones, talking to each other, and not willing to give their attention to paying customers.
I am doubtful we will be back, just because for the price tag there are plenty of other comparable resorts.

Just driving in you get a sense of elegance and when you reach the valet it opens up to a beautiful view of the rolling hills. The staff vrry friendly and courteous. The dining establishments are first class, including serving flights of tequila. I had a $ 75 shot of an exclusive Patron that was delightful. And the rooms and amenities are first class. Love this place

I wanted to love it. I really did. After hearing so many amazing things about the golf course I was really excited about my first visit to the resort. Maybe it is due to the construction however I felt it was really a sub-​par experience.
Room — bathroom light not working, coffee pot not working, AC had to be serviced as it as not cooling well, shower dripped continuously when off (and as a Central Texas resident that has lived through our severe drought for years this really gets me) and the 2 non-​feather pillow options were small, lumpy and not comfortable. Why must a hotel assume everyone wants or can use feather pillows and thereby offer only King-​size down feather pillows for a King bed?
Construction Outside Room — the banging started at 7:45am. Right outside our window. We literally had construction workers right outside our windows. See photos. We could not open our curtains without coming face to face with the construction crew. Kind of disappointing when you are at a resort and want to enjoy some beautiful views and serenity.
Grounds– parking lot was pitch black. No lamp posts lit at all. And none lit on pathway to hotel either. Not very safe especially for a female alone. We mentioned it to the staff on two separate occasions but still no lights during our stay. Funny enough the entire valet parking area was lit. Hmmmm.
Lunch — very average but then again, I wasn’t expecting more than that
Pros-​there were a few worth. Staff was pleasant, bed was comfortable (despite the terrible, lumpy non-​feather pillows) and the room was a good size.
Overall very disappointing experience. I may go back and give it another shot after the construction is completed however I may just go to the Hyatt Hill Country or Hyatt Lost Pines instead!

Great place for meetings and conferences. Food service for conferences is fantastic and so is the customer service from the servers.
The whole resort is well kept.

Where to start… The service at this hotel is first class all the way. The bellmen, the valet boys, all the lobby and concierge staff and electricians/​maintenance and the cleaning staff (maids) every single employee smiled and greeted us in the halls. To find the spa or a ballroom the staff would escort you there and not just give directions. Room service was delicious burger and they said to call and they would get the tray. I didn’t call and they still! Came up and got the tray for me. The hotel soap and shampoo was nice minty and not that cheap junk at most hotels. Our room was spacious and well thought out. I liked how there was space to put all our stuff on tables and vanity. Plus two closets. The décor was well done too and contemporary. The bed was comfy but the pillows were too soft for my liking. They had a shuttle to nearby restaurants which was nice too.
SPA — make sure you go!
Alberto the masseuse at the spa gave me the hands down best deep tissue massage I’ve ever had (and I get at least a dozen a year). If you’re a local I would recommend seeing Alberto on a regular basis, he is professional and knows what he’s doing. His training is obvious. The spa staff is top notch as well and offered complimentary wine and snacks. They don’t try to sell you anything which is so refreshing (so I can shop without pressure if I want to). They are redoing the spa but it had a nice sauna and the serenity room is perfect to read. It smelled amazing and was dark and cozy. I liked it so much I didn’t even check out the pool that day.
Overall we had a fabulous stay and I would love to come back with family and friends.

We spent three blissful at LaCantera that were absolutely delightful. The greatest majority of construction is done, although the pools were not finished. It’s a wonderful property, fabulous staff who were very accommodating and helpful; even the valet staff were so helpful.
I am looking forward to returning later this summer when the pools and the additional renovations are completed. It’s definitely very family oriented and the staff is super friendly. Will return again, soon.

My parents were visiting me in Texas and we came down here for the weekend to get out of Austin. Upon arrival staff was friendly and helpful. We were concerned about our room and they allowed us to switch to a different one with a better view. They were accommodating to our needs and clearly trying to keep the customer happy.
There were a few kinks with check-​in, like our bags getting lost for a few hours, but I guess this was because we had changed rooms. The room we ended up in had a weird banging noise coming from the ceiling which kept us up ALL night long. The next morning we had to change again! We really wanted to be in the casitas which look very nice but they were all full due to Easter weekend. Our final room was quiet and we have been happy here for the past few nights.
The premises are large:
Rooms — rooms are decent and nice. Almost all seem to have a table and a lounge chair, mini bar, and possibility to hook up a DVD player and rent DVDs from the front desk. Views of the hill country abound.
Club level — breakfast goes until 10am and always contained fresh fruit, bagels, hard boiled eggs, pastries, sandwich meat, yogurt, nuts, and some warm item such as oatmeal, breakfast quesadillas, or quiche. Also juices and coffee.
There is always access to sodas and water (although the water was almost always out which was annoying), apples, oranges, and cookies and brownies.
5 – 7 is happy hour with crackers and cheese, fruit, and usually some puff pastry appetizer. Drinks are not free but discounted — $ 2.50 beers and $ 4 wine. Not too shabby and service is friendly.
Pools — there are two initial pools which were mainly dominated by families and then if you go down the steps there is a 21+ adult pool and hot tub! Victory! Super chill with nice waiter service for food and drinks. Hot tub was hot!
Nature trail — about a mile long walk around the hotel. We saw a snake, a bunny, countless lizards… There are signs along the way with descriptions of local plants and animals, pretty cool.
Lobby — nice, large area with a fireplace and comfy chairs and a little bar. Outside is a pretty plaza with benches.
Golf course — we went to the driving range one day and we were very pleased. It’s $ 20 a person which includes unlimited balls and the possibility to come and go all day. It even included rental clubs which were nice — new Callaways. Course attendants were friendly and we spent a good few hours driving balls, pitching, and putting.
The overall hotel is a nice place to come for a vacation. There were a good amount of activities for families, you are right by 6 flags, and San Antonio is about a 20 minute drive. Shuttles take you to the mall and around the resort. There wee soooooo many kids and babies here but it was Easter weekend. We were all pleased with our stay and I would recommend for people looking for a relaxing spot in the hill country.