Mark Delgado, OD

I read the other reviews and honestly I can vouch for them as well.
Pros: The doctor is great. He explained to my daughter everything about eye care. He took his time. He was very knowledgeable. We left there happy with our experience with him.
Cons: the office is a hot mess. It looked like their cabinets exploded at the front desk. You can see personal information of other patients laid out. They don’t call you when your glasses or contacts are ready. It took a month for my contacts to come in. I could have gone to Costco and got them the same day or within a few days.
Bottom line the doctor is great. They just need either more help up front or an overhaul in the filing department.

Dr. Delgado provided the utmost level of care and patience. All questions were answered and he took extra time to make sure every aspect of the appointment was covered and thorough. Wonderful patient care.

Although the Dr was nice, I showed up to a sign that said we are closed. So I left and wondered why I did not get a call. Then 2 hours later they call me and say why aren’t you here?
Appointment went on and I ordered glasses. Was told 1 – 2 weeks to get them, 3 weeks later I’ve heard nothing. I called today to find out the status and was told she could not get through to find out where my glasses were over the phone. After 15 minutes on hold, she came back and said «now what glasses did you order?» Meanwhile I could here her chatting and BSing in the background, she forgot to hit the hold button. She tells me she can’t get through to find my order and she will have to call me back. Not holding my breath, good example of a nice Dr ruined by bad staff.

Dr Delgado moved to this new location due to the relocation of the 1604/​Bandera HEB and non-​renewal of the lease — he’s adjusting his practice at this new location. However, the time and quality of care he spends on his customers is still top notch.

Very disappointed. This doctor really needs to get organized. I really feel that if his staff had more organizational abilities, they would do well. I think Dr. Delgado does a good job but he really needs to take over the office management as soon as possible.

Mark has been my optometrist for around 30 years. He is as good as they get, and takes time to explain everything thoroughly. He also did my pre and post-​op consultations when I had PRK done. Very knowledgeable and patient.

I am fairly certain that this place is perpetrating insurance fraud. Either that or they are incredibly inept at dealing with insurance. After waiting for over an hour to see the optometrist for an appointment that took about 5 minutes, contacts, they tried to charge me 95 $ when I have a 10 $ copay. The woman at the desk insisted that my insurance did not cover the contact fitting, which was 55 $ and then my contacts were only covered up to this amount so I owed for that too, all this stuff. Thankfully I had my smart phone and was able to log in to my account and showed her in black and white that my insurance DID cover the contact fitting and all the other stuff they were trying to charge me. I would never go back here, if you go make sure to bring a copy of what your insurance covers because they will try to scam you.