Neurology Center of San Antonio

The negative reviews for this place are completely astounding to me and not at all indicative of my family’s experience. We were extremely pleased and grateful for the way everyone at this practice treated our loved one.
The Alzheimer’s Association website maintains a list of specialists, and that’s where we learned about Dr. David Wenzel and this clinic. We found him to be very kind, patient and empathetic, both with our loved one and with us. He explained very clearly the progress of the disease and what options were available. He discussed the pros and cons of various treatment approaches, and he made sure we understood what was going on. Of special note, his manner with our loved one was uncommonly soothing and comforting. This had not been our experience with a previous neurologist.
On our last visit, he diagnosed a problem that was not neurological in nature and told us in no uncertain terms that we needed to get our loved one to the emergency room immediately. He asked his staff to call an ambulance, and he moved us into a quiet place while we waited for the paramedics. Everyone on the staff displayed genuine concern for our loved one’s plight, and they repeatedly offered to provide whatever assistance they could.
So I can’t address billing or scheduling, which is what most of the complaints here seem to be about. What I can say is that when it mattered most, the people at this clinic took care of their patient with respect and dignity. And that means a lot more to me than paperwork.
I highly recommend Dr. Wenzel and his staff to anyone who needs Alzheimer’s care.

Dr. Bass is very nice, but that is only about 5% of your experience. The office staff will make you SUFFER. First, you will never talk to a live person when you call. Never. You will always leave a voicemail, no matter the extension, and you will not get a call back for days. Chances are that it will not even be the right person because there phone options don’t direct you to the correct person. Second, they will not hesitate to send a bill to collections and then charge you a hefty penalty even when you pay it in full. That collections fee by the way is not included on your bill, so even when you think you have paid everything, you will get hit with another bill. And when you call the inquire about it, they will not call you back, which means that you have surprise bill waiting for you everytime you come for an appointment. If you refuse to pay, they will cancel your appointment right then and there.

If you are needing assitance for neurolgocial needs– do not, I repeat DO NOT go to this office. Horrrrrrrrrible front desk staff, doctor is okay. But a leader is as only as good as her pack and you shoud seek better services from better neuroligists that have patients as a priority.

I was referred to this center by Humana Military, my overall experience was terrible. The new patient assistant was cold on the phone and offered little help when the specific doctor listed was not available for several weeks. After prompting to maybe have another doctor see me I was scheduled for an appointment with Dr. Nancy Burts. Upon entering the center, the receptionist was unfriendly, very distant and handed me a clipboard w/​forms. (which I expected, I wasn’t expecting the unfriendliness). The med tech that took my vitals, asked questions and took my forms was the MOST approachable. After waiting I saw Dr. Nancy Burts. She was EXTEREMLY cold. She questioned WHY I was referred to the clinic and why my neurosurgeon requested the test. I had with me an MRI done in 2011, but could get the latest one sent by SAMC, after telling her this, she remarked. «They probably won’t send it». She then proceeded to ask questions about my pain, tested the general reflexes and then said «well, we may as well schedule your test.» I was then brought to another person who scheduled the nerve conduction study. When I asked simple questions, like do I need a driver, should I dress in a particular way? She was point blank rude– I then explained I had been through many procedures where these were a requirement, at this point I was getting frustrated. I tried to reason maybe it had been just one of those days for the office. I kept my appointment for the nerve test and the atmosphere was no better. Dr. Burts again stated she didn’t know why this test was requested, but proceeded to prepare, she began the test WITHOUT saying a word, no explaining what would occur, nothing. Finally I asked and only then did she give me information. She is a very cold doctor, with no feeling. I am glad I am done with the test and would not recommend this doctor to anyone.
(SAMC did forward the current MRI and other tests within 2 business days) Her comments regarding the military medical community were inappropriate. All services provided were paid for in full.