Rooms To Go

I stopped by on a Tuesday after 5 and it was actually quite packed. I was greeted and the lady associate explained how the store works. I was left alone to browse as long as I wanted and not followed and harassed like I have been by some other over zealous sales associates have at other stores. So I totally appreciated not being smothered. I found quite a few things I really liked. One of my complaints is their delivery schedule is very crazy. Most deliveries can’t be scheduled for a week or more out from the purchase date. And even if you want to pick it up yourself from the warehouse they still charge you $ 39, $ 20 less than the regular $ 59 delivery fee. Needless to say I wasn’t pleased with the delivery system. Overall RTG had a good selection of multiple styles, I would shop here again.

We bought from the 1 – 10 location, near 1604. I couldn’t find the Unilocal page for that particular store. We have bought 2 dining room sets, an entertainment center and now a couch and love seat from this particular store. They are polite and not pushy at all. You will get a few sales people asking if you have been helped, but if you say that you have they leave you alone to browse. I like that the pricing for all furniture set combinations is on the back so it is very easy to understand how much you are looking to pay. We love all of our furniture and feel the quality is great. We actually ordered a chair today and later realized it wouldn’t fit in our living room… we just called and cancelled over the phone and our sales person Charlene Abt was able to cancel it over the phone no problem. She didn’t try to talk us back into it or anything… really great service.

Had a fantastic time here. Bought about 6k worth. The furniture is very nice and the rep Drew was very knowledgeable and helped steer me in the right direction. They fell apart when delivering though. You have to give them a day youll be off of work the entire day. Then they call a few days before giving you a 4 hour delivery window which may not work for you. If it doesnt work, the delivery is pushed back until their schedule aligns with yours again. I work 20 hours a week and its taking me 3 weeks to get the delivery.

UPDATE: Finally opened the additional section to my dining table and a piece was broken off.
This has been one of the most frustrating experiences. Wish I bought furniture from another place. Bought a dining table, 8 chairs, two end tables, and a coffee table. Don’t believe the name «Rooms to Go» because it takes two weeks to be delivered. Well two weeks later they came, table and chairs were fine. But the coffee table was so damaged they couldn’t deliver it and an end table had a chunk of wood missing from it. The delivery guy said customer service would call me the next day to schedule a rushed coffee table and an exchange end table. Well, it’s been a week since I was told that without a single call. Called them this morning and they can’t rush the furniture so here I am… waiting another two weeks to get furniture I ordered over a month ago.

Oh my gosh! First time and worst experience I have ever had. I first asked how much delivery would be to my city for the item I was there for. (it was the first question I asked) The sales lady told me it would be &49.99.
She told us a bit about the place which I appreciated, and then all of a sudden became extremely pushy and overbearing. (I understand the offer to help), I initially very much appreciated that, but she kept interrupting our family discussions and was pushing and pushing.
Well, after nicely asking her to allow us to look on our own and we would let her know if we had any questions, she came back to us. So, each item we looked at she followed us, interrupted us, and started pushing the item.
Finally I had to say, «ok, please stop, we got this, I’ll let you know when we need help, I promise.» She gave me a dirty look (and still lingered)!
So I kept my word and later approached her about an item we were interested in. I told her that we were on a budget, and asked if there were any discounts or offers that may surface anytime soon. She said no.
So I said ok, and asked for the price with tax for the specific items I wanted, nothing else. When she came back, she quoted us a price, AND took the liberty to add a mattress pad and an extended warranty.
Instead of asking us if we would consider it she just added it in and didn’t explain it! I had to actually say, «what? Why so high? That’s more than advertised! «
When I insisted that she remove the items and quote me the price I had asked for, she had to then recalculate the price!
I was so disgusted at this point, and told her I didn’t want the mattress pad or warranty, and already told her the price needed to be the lowest…
She proceeded to STILL try and convince me that we needed to buy the mattress pad! She was so weird, I actually questioned if she was slow. But she wasn’t, she was just pushy and dishonest!
I was then completely done with her, and went to the manager. I was excited to deal with someone less pushy. I asked him if I could get a Saturday delivery because I was off work for 6 weeks, and really shouldn’t take anymore time off for furniture delivery. I told him even if it meant waiting a bit longer I would, and he said absolutely, «how does (this date) sound?» I said «great! Wow! Thank you! Sooner than I had hoped even!» And he said, «done!»
So we decide to buy the item, and he rings us up $ 99.00 for delivery, and when we tell him what we were quoted, he tells us it doesn’t matter what the lady told us, that this is the cost, and he can’t change it. He then stared at us matter of factly. After that, he would not address me when I asked questions, he only addressed my husband and ignored me. When I asked him any question, he looked at my husband and answered. It was so insulting.
After making his sale, he proceeds to tell us abruptly and matter of fact, «ok, we need to change the delivery date, they only deliver on Tuesdays to your city.» No apology, and very rude and dismissive, clearly trying to get us out of there.
I’m sorry this is so long winded, but I want you to proceed with caution if ever in this store, or go to another store and try. It’s a shame, because I could see myself buying a lot from there, but I absolutely will not if I have to deal with people like at this store! No Way!
I do plan to give the company «rooms to go» one more opportunity, but NOT at this store! This place was full of vultures who do not care enough to even pretend to care. It’s a sleazy place where you feel the energy of their ache to make their money. Horrible and untrustworthy, please consider at least trying another store maybe that would be better.
I am awaiting delivery on my item today, and hopeful that experience will be better than this horrible store location on 410 in San Antonio.

Delivery experience was horrible which made the whole purchase and receiving of furniture absolutely unacceptable! We will never purchase from them again. Delivery service personnel were rude and made my family feel like it was an inconvenience they had to do their job. Furniture was damaged 2x. They made 4 visits to our house and last visit they came at 10:30 pm drop off when they gave a time of 4 – 8 drop off. They were not apologetic of our time and completely disregard for the inconvenience. We will never purchase furniture from them again.

Okay, I may be on the only one. I had a really good experience at rooms to go. The lady who showed me the furniture I was looking for, her name is Candy, was terrific. I bought a new mattress and a couch in record time. She set up the financing for me. I noticed a minor mistake on the invoice later and she took care of it right away.
They called, emailed and texted me to confirm my delivery address. They arrived on time, then guys who brought the furniture were friendly, polite, and very professional. I could not have asked for more.
I would not hesitate to shop there again. I went to the one over by Cosco off IH-​10.

NEVER EVER SHOP HERE!!! Defects on ²⁄₃ pieces of furniture bought. When someone came to our apartment to assess the problem he stated that it was no covered by our warranty but then proceeded to admit that Rooms To Go’s furniture was «sensitive». When my fiancé and I purchase our first house, I would rather have furniture shipped from across the country then shop at rooms to go! It is disgusting how people pay off furniture for years when it doesn’t even last them 2 months!

BIG WASTE OF TIME! The sales person was a nice person and was helpful. After a couple of hours I was ready to spend over $ 3000 on a Room Package and then everything went to hell. Seems that almost half the items were no longer offered or out of stock. We went around the show room looking for other tables, lamps, etc but most were also unavailable for 2 or 3 months. I asked to speak with the manager, Mario Marquez, and he was totally unsympathetic. His attitude was «Yeah I understand you are mad but so what. That is the way we do business.» I suggested they put up signs on items they knew were out of stock and he point blank told me that this would never be done.
Don’t waste your time here. Especially the store at Blanco and Loop 410. I was totally disgusted with his version of customer service. The sales person was even worried he was going to get in trouble when I asked him to get the manager. Says a lot about the kind of person that Rooms To Go uses as their store managers.

Purchased a leather living room set and in less than 3 years the cushions have deteriorated to the point there is a noticeable lack of support. The leather has chanced color significantly in the areas we routinely sit. It’s just the two of using the furniture so it is not subject to excessive wear and tear. It looks and feels horrible. I would never buy furniture from them again.

This is a great place to get ideas for DIY projects at home. It is a little costly but with a little imagination you can recreate some rooms or even accessories. Every so often I like to buzz through just for the purpose of getting a refresh on how I might change things up at home. Staff is always friendly and willing to help

Bought a living room set in June 2011. Looked nice. AFTER we bought it, the sales person mentioned that it might take 2 – 3 weeks for delivery since it was on back order. Not a big deal as this was replacement for some old furniture. BUT — 5 weeks later, no furniture, 6^th week receive couch and love seat. Three more weeks and we get the coffee table and end tables. Where’s the armchair? Call but they say no armchair in our purchase. However, the arm chair shows up in Feb 2012. Starting in 2013 the couch material (leather or faux leather?) has been disintegrating. I don’t have much good to say except the furniture looks great (in the store, which is where I suggest you leave it).

Met with Jennifer on a Saturday evening. I did all my own research and just wanted to confirm that I could switch pieces in a package out. She was great and told me I could do it on a specific TV promotional package. Told her I would come back on Sunday to close the sale. Went back the next day and asked for her. Waited 30 minutes while people tried to locate her. Finally saw her and re-​confirmed our conversation from the night before. She said she had to go and redo the pricing but all the while took notes as if she didn’t remember me from last night. That’s fine, I had the quote she gave me the night before. She left me for another 20 – 30 minutes on the floor. I suspected at this time that she was closing another sale on the other side of the store. I ended up not closing the sale that day to look for better financing. I found out that Jennifer was going to sell me an incorrect package (I couldn’t do the switch on this particular living room set) and the store manager confirmed that if I had gone through with the purchase, my order would have been delayed while I get the original package pieces or they would have asked me to pay more to maintain the substituted products. Shady business all around.
i ended up purchasing from the i10 location but still was very unhappy with the shady delivery terms.

I bought a living room set that was advertised with a «free HDTV». The TV comes in form of a gift card to bestbuy… I thought that was a good deal. I was impressed!
Anyhow, furniture was delivered on 10÷9÷13 and I asked about the gift card. I was told it would be sent out 3−5days after the delivery on my furniture. So I called customer service and confirmed my address and waited. After a week, I called because I did not receive the gift card. I was told they mailed the gift card in September (before the delivery) to an address that was not where the furniture was delivered. I asked why last week I was told differently and they did not have an answer for me.
Anyhow, they cancelled the card and sent a new one. I never received the new gift card. So I called and called and finally today I am told that I can pay $ 50 to have it overnighted. to insure delivery. I paid the money. because I’m sick of fighting with people who don’t care. The customer service sucks!
Oh, and there were tiny rubber pieces missing when my table was delivered. I was told to call customer service and they would mail the missing pieces out. I called on ¹⁰⁄₉ and I waited and waited… and yesterday (10÷30÷13) I received a note in my mail box from the mailman stating I have to go pay the post office because roomstogo did not put enough postage on the package. There you go. I’m out more money and time.

Bought new home, needed a bedroom set, dining set, breakfast table, and living room set.
We found what we liked started to place order and delivery date scheduled for 6 weeks at end of June. We asked for some kind of discount
Since such a long wait, maybe knock down the $ 378 delivery charge but No! Even a «manager» couldn’t help, but I think she wasn’t even a manager.
You would Think with $ 10,000 of furniture they would be willing to help with some sort of discount. And we were paying cash.

Okay first off cool store with a lot of nice things. But all of the sales staff and even managers are here to get your money. They don’t want to work with you, they will not let you know about hidden fees of protection plans and delivery charges. Oh and you can’t get out of the delivery charge since their warehouse is in Houston. We had a salesman named mike who repeatedly shook his head when we declined the protection plan and the rug we wanted. Over priced, awful staff, and a waste of time.

I have mixed feelings about Rooms to Go. We bought a lot of furniture: 4 bedroom sets, a dining set, a living room set, and two armless decorative chairs. The guys who delivered did an amazing job assembling the furniture and finished within a reasonable hour considering we ordered so much stuff! The only problem was that we ordered two of the same bed sets (one in black and one in white) and the white set came with black parts. The delivery guy said it was no big deal, I signed some form saying there was a defect at delivery, and he said to keep the bed as is and someone will call me shortly after to arrange a time to switch the parts. I waited a week, maybe two weeks, and no one called. So I called the store, and they redirected me to the corporate call center. They said they couldn’t help me and referred me back to the store. I called the store again and they referred me back to the corporate call center. I let them know that I had already taken that step and they said they would pass my information along to the right people and that I should receive a call during the week from a customer service agent. Again… no one called. So three months went by, and we were starting to think we would have a black and white bed forever. I decided to call the store again during the week (because I guess customer service agents don’t work on the weekends), and luckily a manager answered the phone. He apologized for the bad experience and assured that someone would call me the following day. He was right! Within a week later, our black and white bed is now just a white bed. Too bad it took 4 months to make it happen.
Would I go back? Probably not. Are we happy with what we have? Yes, but all the trouble we went through leaves a bad taste in my mouth.

Rooms to go is a little bit pricy in my opinion but we loved a lot of the furniture. My wife and I ended up buying a mattress because we fell in love with how comfy it was. Great quality mattresses for sure. Our sales representative was not pushy and just trying to make a sale. He seemed more there to help us make the right decision on a mattress. Must check this place out if you are searching for new furniture.

Jeremy and I bought a sofa and arm chair in January at Rooms to Go here in San Antonio. The saleman talked us into the warranty which was a couple hundred dollars extra and we thought we needed since we have kids and a dog. Just a few weeks into owning the sofa the frame broke. We called the company they sent a guy out, and they said it wasn’t their problem. We complained and they sent another person out, the company once again said it wasn’t their problem. Luckily they called us last week and told us that they would fix it or replace it. But boy, what a hassle. The last sofa we owed was a Lazy Boy and it is still all in tacked and by brother uses it for his family. So if you go to Rooms to Go and decide to buy the furniture, be careful. Don’t waste your money on the warranty. And don’t let your kids play on it because it might break.