Security Service Federal Credit Union

This bank is horrible! I currently have my car loan through them and will be looking for another loan company as fast as possible to get away from them.
They recently added a 3000 debit to my balance on my car loan because supposedly they had not received a proof of insurance from my insurance company showing I have insurance, even though when you buy a car you cannot leave the dealership without providing proof which then gets sent to the loan company, afterwards not calling me or letting me know they were needing a proof of insurance otherwise they would add the 3000 onto the balance they just added it, so I contact my insurance again to have them send proof of insurance again and still they have not removed the 3000.00 like they said they would do 2 weeks ago. This bank is horrible, save your time and your money and bank somewhere else.

Let’s see, so I’m in the military and needed a release of lien to ship my vehicle from Texas to Hawaii. It wasn’t leaving the United States, it was just leaving the continental US. I called security service, they said all I had to do was send an email summing up what I needed done to an email address they provided and I’d be good to go, and should receive the letter within 3 – 5 business days. I did as they said and waited. I called on the 6^th business day asking what the heck. After almost an hour on hold, I talked to some lady who said that they would not give me the letter because I owed $ 990 in overdraft fees. I asked when did these fees occur because I had been paying my car on time, and been making double payments, for the last 2 years, and this is the first I hear of it. She says that the overdrafts were from 2 years prior, and she’s not sure why they didn’t show up before, and that I needed to pay the $ 990 before they would let me ship my car. Mind you, the loan I have on my car is current and has NOTHING to do with the $ 990. I’m now 3 business days away from flying out and I have to pull $ 990 out of thin air to do this. I ask for a payment plan, a deferement, something to help me. They pretty much said too bad, so sad. I had to take out a loan through another bank to get this paid off. I had no issue paying the overdraft fees. But they should have something alot sooner, like whenever the overdrafts were about to get charged off, not 72 hours before I hop on a plane across the ocean. The worst part was that they were totally unwilling to work with me in any way. It was their way or the highway. Period.
Next issue: Called on a Monday to get a wire transfer done, after 20 minutes on hold and being transferred to 2 people in the call center, I was fit transferred to the wire department. I was on hold another 20 minutes, so I called from my wife’s phone and after 10 minutes on hold, talked to someone else in the call center who transferred me to yet another person in the call center. She informed me that the wire transfer department went home early today because it was New Years Eve, and they wouldn’t be back till Wednesday, and theyre open from 8 – 5 central time. Outstanding (sarcasm). Called back Wednesday, approximately 2pm central time. Again, the half an hour wait, the transferring between call center people, and then was told that again, the wire transfer department had gone home early, so call back tomorrow. I asked for the direct number to the department to call them the next day, and they provide it to me, or that’s what they tell me the number is to. I called at 8:05am, and the number they gave me was disconnected. I called the call center and spoke with a woman who was transferring me to the wire department, was in hold for 5 minutes, not sure how considering they had JUST opened. But, yet another call center person picked up, and she transferred me to the wire department, and I dealt with a lady who sounded like she had just woken up and hated her job. I’m so glad I’m leaving this institution. I traded in my car and got a new auto loan with a new bank just to get away from these people. Their customer service is the worst I’ve ever experienced in my entire LIFE. If you’re military, avoid this bank at all costs and go with USAA!!! And if you’re not military, go with ANYONE else but this institution.

I had a car loan with them that I wanted to pay off. I called and spoke to someone at SSFCU and got the exact instructions on how to proceed. Followed them to a T and had my bank draft a certified check from my checking account and sent it to them via overnight insured /​registered UPS. A week later I call to follow-​up on why the balance has not been cleared and the title sent to me. After 3 calls, 30 minutes on hold (I had to call them back twice even though they promised to call me and never did) they tell me the check was sent back to my bank via regular (non-​trackable) USPS mail. My bank has not received the check. The $ 16,000 check!!! What bank in their right mind would send a certified check for that amount (that’s basically as good as cash) back via regular mail??? I recommend you steer as far away as you can from this un-​professional institution!

I’ve banked with ssfcu for years love them. They have mall locations so they’re open 7 days a week and their regular branches are open 7 to 7 Monday through Saturday. I wish they would catch up on technology though no apps no deposits at the ATM. They also need more ATMs as well as branches in the central and downtown areas. But if you finance your car loan through them they let you skip a payment in December penalty free.

I had a loan with SSFCU recently and made every payment on time and was never late. My last payment was a different amount so it wasn’t automatically withdrawn from my bank account. They sent me a letter that I somehow did not get to let me know I needed to pay this last payment. Since I did not get it, I did not pay right away. One day I get a call from a collection agency about this loan. Turns out, two weeks had passed after the due date of the final payment. TWO WEEKS. I made all my payments on time. A call would have been nice. I will never bank or get loans from this bank ever again.

Great bank. And this location is super convenient to all the craziness of ¹⁶⁰⁴⁄₂₈₁.
This location is best for drive-​through in my opinion. It’s huge and has several lanes and can even accommodate big trucks. The lines usually move very fast and the people are very helpful.
I don’t love the lobby of this Security Service. You have to sit in a bay and talk to the people who work there via phone. It sort of feels like the way TV shows depict making calls to prison inmates. And since there’s no actual person-​to-​person interaction, I just prefer to drive-​through anyway!