Sterling’s Public Safety And Equipment

Haven’t been here in awhile, but I figured since they changed their name to Galls I would try to deal with them. WELL nothing has changed. It was the worst experience I EVER had in the 12 years I have been in law enforcement. I was demeaned and yelled at and given a hard time from the beginning. I still ordered the uniforms I needed ($ 400 worth) and when I went to pick them up they were done incorrectly. I again was yelled at and even cried out of anger and frustration. I will NEVER trust these people again to assist me with my uniform and supply needs. My hard earned money will be spent at Nardis or Code Blue. This is a fair warning to all! Trust me… don’t waste your time. It’s not worth it.

Hate going to this place but needed to have my patches switched out and stripes put on. I was only reminded why I haven’t been to this place since I first got on with my department. they seem to be doing remodeling. I left and went to nardis. Oh well I tried.

I can always find what I need in here. The guy who always helps me was great and very informative. I have never had a bad experience when I have gone. :-) Thank you!

This place has to be the most unprofessional uniform store in the city, and the bad thing is the company I work for has a uniform contract with them and its so unbearable to deal with these people. I went to drop off my uniform order and was told my pants are gonna be on back order for a few months and the rest of my order will be ready for pick up in two weeks. Well two weeks later comes and still no call so I decided to call them. I was put on hold several times each time being about 10 to 15 minutes each time, and that’s not counting all the times I called and was hung up on! Its been over a month and still these people don’t have my uniforms ready and I’ve been calling them all day to try to see what’s going on with my order and when im not being hung up on or put on hold for a ridiculous amount of time only to be hung up on anyway, they tell me they don’t have any record of my order! WTF seriously! I finally spoke to someone and they just told me it’s gonna be at least another 2 or 3 or 4 or maybe even 5 more weeks till everything is ready… if everything goes right. The best part was when I told them I wanna cancel my order they said «I should be grateful because some people are having to wait longer then me» I really hope this place goes out of business! They are rude as hell when I do get to actually speak to them, and are super UNPROFESSIONAL!!! AVOID THIS PLACE AT ALL COST!!!

Awful customer service. Stood at the front counter for 15 minutes before someone comes up and says someone wil be with me shortly. She then leaves. 10 minutes later same chick comes up says «what do you want». All I needed was a emt-​p patch put on my jacket. She’s lucky I had to stay in the north part of town or. I would have taken my business to Nardis where I will go next time.

I’m all for supporting local business, so when I was in need of a penlight I stopped into Sterling’s to see if they had what I needed. After waiting for two sales girls to complete their conversation about the party they went to the night before I was handed «the only penlight that they carry.» I asked the girl if it was safe for shining into the eyes since that’s what I need it for. She said «Yes of course they all are.» I should have checked right then, but I went ahead and bought it. Turns out the penlight specifically says not to shine in the eyes and can cause retinal damage. I took it back in (still in the package) and was told no refunds only store credit. Then was lectured on how a guy tried to return a jacket with the lining gone and that they cannot return items anymore. Not sure what that had to do with my completely unopened penlight. The place looks well stocked with items for police, tactical, fire, EMS, but with that kind of customer service and return policy take your business somewhere else.