Stone Oak Limousine

So today I called this so called business for a simple ridge to the airport. Made the call had everything set up e-​but during the call couldn’t find my credit card so I said I would call right back. 6 minutes later I called back 3 times and got no answer. I also got no return phone calls. The guy knew I was calling back and didn’t answer the phone nor did he return the phone call. I waited thinking they/​he/​somebody would call back, but nope. I ended up because it was so late driving myself to the airport. Terrible business practices and customer service. I don’t know how The hell they got such good reviews. I would never ever ever ever recommend this place!!! If I could give it 000 stars I would.

Do not expect them to return your call much less expect them to tell you they will call you back. I was ready to book but wanted to see what the actual limo would look like. In this age of ‘cellular devices’ I asked if the rep could forward me pictures but he was too busy instead took my number down and told me I could go by on Monday. Monday came, I called (woman of my word) and was told it had been booked the day I called — seriously !
In a way, glad this occurred vs the day of the event !
Untrustworthy with broken promises
Not even worth a 1 star

As a meeting planner, having a reliable, flexible, and high quality ground transportation solution is critical. Rusty and his team at Stone Oak did NOT disappoint– I would recommend them to anyone for any job big or small. The best in San Antonio, hands down!

Had another great experience with Rusty, whom I’ve never met in person, but just from phone conversations is so warm… you just have the feeling that he is really concerned about your experience. James picked up seven screaming girls and did an amazing job… next time it’s the grown up’s turn!

great service, my driver Ronnie was professional and polite

Rusty went out of his way on our girls wine trip… even got us a bigger limo so we would be extra comfortable. James our driver was awesome! He kept us on schedule and was very helpful in deciding what wineries to visit. We had such a great time, we’re going to make this an annual excursion and will be calling Rusty again soon!

We had a family emergency, and had to get to Austin in a hurry. I had called several companies prior, all with the same «Sorry. We’re booked» response. Although Rusty was also booked, he personally called around on my behalf, and found me a car and driver perfect for our needs-​ready to go for an entire day, with only an hours notice. Now that, my friends, is what you call customer service with class. I can’t wait to use his service for a happy, less stressful, occasion and I am more than grateful that he was there to help me out when I truly did need it. Thanks again, Rusty!

Rusty at Stone Oak totally pulled my biscuits out of the fire. All his drivers were busy with other jobs when I called at 8a needing a ride to work, then a ride to the airport. Without the least resistance, he jumped in a vehicle and picked me up personally, held onto my bags for the airport all day, and got me where I needed to be smoothly. Couldn’t ask for better service!