Sugarplum Dreams

We had the worst experience with this place. We ordered furniture in October for our baby’s arrival in February. After months of lies from these ppl, we had to cancel our order. We ended up finding the exact product at crib and kids for 200.00 less, and within 3 days it was delivered and installed in our home.
For approx 4 months, we were strung along hoping that we’d get our complete set of furniture. Half of our phone calls were not answered or returned. The only girl working never knew what was going on, promised to get back to us, and rarely did. We were also promised a gift card to compensate for all this lost time, but of course that was never delivered either. I don’t think I’ve ever received such terrible customer service. We expected a boutique experience based on store location and product pricing, but were incredibly let down.

Store closes at 5, not 5:30. Unilocal is wrong! My best friend went into labor unexpectedly and I ran over here to get something for her on my way to the hospital. Got here at 5:02 and they were closed. Boo.

This store is fantastic. Great people working there who know a lot about baby, toddler and children’s clothing, toys and furniture. I highly recommend this store to all.

I went here the other day to get a baby gift for my friend’s baby, and I was so pleasantly surprised. Everything is so adorable. They have a great selection, and I wanted to buy everything in the store. The woman who owns the store, Ellen, was one of the sweetest people I’ve met in a while. I will definitely be back. :)

I ordered Romina furniture (a crib with the toddler bar, convertible set to make it a full bed, dresser, hutch, and night stand) in September 2014, prior to even finding out that we were pregnant. Our in-​store experience was great and we were confident in our choice to work with Sugarplum Dreams and with our nursery furniture purchase.
In February 2015, we were notified that our furniture «was in» and we needed to pay the remainder of our balance. Upon paying for the second half of our furniture purchase we learned that our furniture was indeed state-​side but not ready for pick-​up. It was an additional month (and many phone calls on our end) before we were able to pick up the furniture.
Upon picking up the furniture we found out that our dresser was not in. The gentleman who was present at the time of pick-​up said he would get back to us by the end of the day with an update. We had not heard anything from anyone, so we called the store and the gentleman the following day when we had still not heard anything and received no response. It took over 72 hours to even hear from someone at the store who could provide ANY information. Sugarplum dreams claimed that the dresser was on back-​order, which they were unaware of… they said the dresser would be in store within 8 weeks. I asked the woman if I could get refunded half of the cost of the dresser, until the dresser came in, instead of having a charge for $ 1,500 for a dresser we had not received. She said the store would not do this, but could offer me a store credit until the item came in (tell me how that would help!).
Skip to May… it has now been over 8 weeks (almost 13 to be exact) and each time we call the store to receive an update, no one has any information and whoever supposedly has the information/​tools to find information, is NEVER working or available. I am now 6 weeks away from giving birth and have been dealing with Sugarplum Dreams since BEFORE I was even pregnant. The store has not offered to do ANYTHING for all of the hassle this has caused, let alone the TWO trips we have to make from North Austin into San Antonio to pick up the furniture, IF IT EVER GETS HERE.
While the furniture is beautiful and I would recommend Romina furniture, DO NOT order ANYTHING from this store. It will be the biggest headache you will deal with!

Beautiful high end clothes that you don’t see elsewhere in town. I got my daughter an adorable smocked bishops dress for Thanksgiving with turkeys (!!!) embroidered in the collar (around $ 50). They have a selection of mom essentials and good furniture. Had I known about this place when I was pregnant, I probably would have outfitted my nursery from here. Nice gliders, including leather ones.
Customer service was good on our trip. We had received a present that was too small and the return process was painless.

After my bad experience I was contacted by what I assume was an owner or manager. She was very polite and very remorseful for how my experience played out. I was offered $ 100 off my next purchase for the inconvenience… just the message alone with an apology is worth it’s weight in gold.

Do not go here. Ordered 2 things here & had to keep calling constantly to see if it was in. Never returned calls. Being pregnant I did not need that stress. There are other baby stores in SA. GO THERE. DO NOT GO HERE!!!

If you want rude service this is the place to go. I walked in and the two girls at the front didn’t acknowledge me. One was playing on her phone while she was getting her hair braided by the other. I had questions about a product and tried to get their attention but they clearly had better things to be doing.

I have gone to this store about 6 times since January and have purchased items 3 times. They have a wonderful section of clothing and accessories for baptisms. Their selection of boy merchandise is lacking, they have some super cute items for girls, but I really really dont understand their merchandising. Plus is is very hard to navigate a stroller through this store. Their stroller section always looks like a mess. I recently saw a kissy kissy layette pattern that had been on clearance at Neiman Marcus months ago. I feel like they could do a better job of organizing/​merchandising to display the wonderful merchandise that they do carry. The tables at the front always look great, and the furniture is beautiful. Toy/​book section is very nice also. Front window displays are odd, feel like stuff just gets thrown in there.
There are 2 associates who are super nice and wonderful, one is an older sweet woman, and the other a very young woman. There is another woman who works here who I try to avoid.

I was just roaming around the Lincoln Heights shopping center looking for last minute Christmas gifts and I strolled into Sugarplums. I was greeted right away in a really formal matter (in response from previous reviews– guess they improved their customer services!).
I started my way from the right and circled my way through the huge retail space which has a great assortment of children’s items. I was most impressed with the canvas art work which weren’t hand painted originals but they were perfect nursery pieces! They were cutely designed with the cribs to compliment each other. The displays seem to be kind of thrown together, not neatly organized, which surprised me seeing the high price tags of some of the satin pillows and blankets among other items.
Once I come to the clothing section I realized this store is very expensive and mostly out of my budget for gifts. I found a Christmas dress that appeared to spend years on its hanger for $ 85 (hanger indentions). Also found some $ 45 faded pajamas that also left me unimpressed.
If I were shopping for myself I would definitely come to decorate my nursery, child’s room or buy «baby’s first» specialty items here. Clothing wise I prefer Baby Gap.

Fantastic boutique!!! Their staff and owner are so sweet and caring!!! I will be a shopper for life!

After my 1-​star experience at Sugarplum Dreams, I was contacted by the owner, who is a very delightful and exceptionally helpful person. She was «devasted» to learn of my poor service experience (her exact word) and wanted to make it right. She sent my aunt a gift certificate to come get something for our new little baby and invited me back to the store for a second time.
As I said in my initial review, this place has everything you could want for baby, is very clean and well-​organized, and has a great registry program.
But, for all her efforts in making my bad experience a good one, I decided to update this review and share with all of you what she did and how she tells me she wants her customer experiences to be. I went back once to visit with her and another time when she wasn’t there and had a much different experience. It seems possible that my 1-​star was a fluke, and I feel much more comfortable recommending this business as a great place to shop for any of your baby needs!