The Home Depot

Super slow service. They need to hire more people with knowledge and customer service.

If I could give zero stars I would. Customer service here is horrible. The short story is my husband went in to get help with a broken mower, that is under warranty. We called our home store they told him to go to this store as it has a repair center. He got there and a few things happened, the biggest is not only did they not help him in anyway but they also made him feel very unwelcomed. They treated him as if how he looked was the issue. They made him feel very uncomfortable.
My husband is a very tall, large, white male with tattoos and has a shaven head, he was laughed at and at one point treated as if he was dangerous.
The biggest issue here is that when I called I got nothing, no real apology, just the assistant manager blaming my husband. What is funny is he is a retail manager so I know how he acted was beyond reproach.
Home depot in Windcrest is shameful.

Attention contractors this tool rental area will cost you big bucks. They held up a crew of mine for 2 hours on a Saturday because my company cc which I have used this way for years needed to be verified by the owner of the company on a Saturday morning.

Customer service here is WAY too slow, so I won’t be back — here’s why:
I went in to purchase items that weren’t at my local store, and I couldn’t find them. I went to the customer service line for help. Not only was no one there for the first five or more minutes, but there were also others waiting. It took fifteen minutes to get one question answered.
I was marginally pissed when a couple cut a man in a wheel chair and myself just because we were waiting appropriately spaced from the counter so the man in a wheel chair could see the customer service employee. The employee clearly saw the cut, and did not correct the rude patrons. I spoke up about the line, and he served them, anyway.

This is one of the worst Home Depots when it comes to customer service. First you can’t find anyone to help you find things and then when their card machine messes up and takes it out of your bank they claim it didn’t go through and when you prove it did they cop an attitude. Last time I will go to this store.

Just like every other Home Depot I’ve ever been to. They generally have everything you need for a project and generally they offer a military discount.

I would pick a Lowe’s any day (hands down) when it comes to customer service. As far as convenience goes, this place works for me. just as long as I don’t need advice or help finding anything… you literally have to stalk the employees in order to get your needs met. This is a problem that all Home Depots across the board have, just so that you don’t think I’m only picking on this particular location. So because of its location this is my DIY haven. Oh, and the only reason for the third star is their price point, and I love self checkout.

I don’t go here as often as I do Lowe’s, but when I do they are very helpful, very fun, and I wish I knew her name, but there is a long haired blond that is fantastic to talk to.
She is very knowledable and is very willing to share ideas and tips to make your project even better then you thought you could make it. I hope to run into her again for more advice on a couple of projects I have.

What a comedy of errors and poor customer service! I live outside San Antonio… so I had to drive in and since I was near this Home Depot I made the mistake of actually stopping for this simple purchase. Maybe unlike the other person who gave a flowing and glowing review they did not «recognize» me so I am just another customer to them… I had vowed not to go back to this store after a problem two years ago where they sold me a «floor kit» for a shed that didn’t have all the pieces and parts and but after two years I thought «Let’s see how it goes…» What a mistake that was…
I should have hit myself in the head with a Lowe’s hammer! I would rather buy it from Lowe’s even to hit myself with! ;)
1. The staple guns are located with the power tools — not in hardware where every other single fastener is located!
2. Every single box of stables (Arrow T50) was open and there is a work station right next to the staples (probably so no one will steal those power tools) and I stated that «every single box is opened!» to the Hispanic female clerk — her response — shrug her shoulders and give no response. I had no choice and bought the stapler and since there are no staples included a box of Arrow T50 staples which the placard and stapler packing said was correct for this stapler. Again, I had to purchase an OPEN BOX of staples. Apparently Home Depot management doesn’t check their stock.
3. I go to the «Self — Checkout» lane and process my purchase. For some reason after I put in my PIN Number (debit card) the whole POS/​Register freezes and I have to start again. No biggie — it’s a computer!
4. All done — time to go — yaaaayyy… I can work on my project! Oops — — no BAGS to put in the merchandise. You know, the white plastic bags with the orange Home Depot logo… so I ask the attendance (after waiting — kind of negates the reason for self-​checkout!) and am given a plain, white, ordinary trash bag that ties up to take out the trash! I bag my purchase (s). The clerk simply states «we are out of bags». No apology — nothing!
5. Of course, I get stopped by a clerk asking me what is in the bag! I am deemed to be a lack of criminal element and allowed to leave!
6. Now it’s time to work on the project! OOPS. That ($*$*&#&#^#@#@!!! Stapler doesn’t work. I am a fairly intelligent person and I think maybe I loaded it wrong (I have loaded staple guns hundreds of times — — but hey I got a Stanley staple gun so it must be okay, right?) WRONG. It loads but doesn’t staple. SIGH. My entire project is laid out and I have to pack it all up.
7. Call the Store Manager/​Armand who of course apologizes but then invites me to drive all the way back and get another stapler… it would cost more in gas than the danged thing is worth. His offer to help… nothing at all except to «go to another store!»
8. This is such a pathetic story it almost seems untrue but it is — — and I called the Corporate Office and spoke with Isaac who again apologizes and offers a little old gift card of $ 20.00 which of course won’t cover the fuel to go back into town and fix all this (not to mention the time wasted getting the project material, the gun, the drive back and forth, etc)…They want to give you a gift card to go back to a place where you were unhappy. The ultimate solution — Throw the staple gun in the trash and start over… at Lowes. Maybe they won’t waste four hours of my time.

This is the Home Depot that we visit regularly in San Antonio — and when I say regularly, I mean like 3 – 4 times a week.
Some of these people seriously recognize us when we come in.
At this location in addition to buying a ton of lumber, insulation, I’ve also used the tool rental service — which was so helpful and for what we needed to do, totally affordable. I’ve also purchased some flowers and garden supplies.
Its sometimes hard to find an employee to help, but when you do, I find that they are extremely helpful. I’ve had a few people walk with me to other sides of the store and shop with me when all I was really expecting was just to get pointed in the right direction.
My guy and I went in yesterday evening to start another project… we needed a pre-​fab rail. Once the employee helped us locate them, he even helped us go through them until I found one that I liked — and then helped my guy go through the lumber to find pieces that weren’t so warped. The team is pretty knowledgeable and once we explained what we were trying to do, he gave us a few pointers and ideas of what we should try.
This location is for sure busiest during the day — I’ve noticed when I go to pick something up during the lunch hour or on a day off — but more often than not, we’re shopping during the evening or weekend.
I don’t have kids yet, but I was talking to one of the associates who said that they have a program for kids to learn to build things every Saturday morning and that most Saturdays they have classes for adults as well to teach or show an new DIY skill.

Admittedly, I have visited this Home Depot fairly often. I’ve purchased a washing machine, an electronic stud-​finder, Lexan panels, screen and spline, plants, and countless miscellaneous hardware at this, the Windsor Hills location.
So why just two stars? I can sum it up in three-​word question, «How ya doin’?». This — rather than «May I help you?» or «May I help you find something?» — is how employees at THIS Home Depot greet their customers, as they are breezing past — not waiting for an answer.
I was here again yesterday — forgetting my past complaints about this particular issue — and was again «dissed» by two out of three Home Depot employees as they *whooooshed* past me.
So here is my rhetorical retort: «Can you say, ‘Lowe’s’?». It’s closer to where I live; it has a better inventory; and — wonder of wonders — the employees actually ask, «May I help you?» and act as if they perhaps VALUE my patronage!