The Rustic Mile

We love our new bedroom set. Seems sturdy so far. The pieces were delivered the next day without difficulty.

I honestly don’t know why people are writing negative reviews on here. Yes the place is a little small but other than that they do have options and can custom make certain pieces for you. Every time my husband and I have been in there, people have always been helpful to us. We love the rustic look they have on their pieces. We will continue to shop there!

This place is by far the worst customer service I have ever received in a place. We had purchased 2,800 dollars worth of furniture and end tables. When my mom and I first went in there to look at family room furniture we sat right in front of the register on a piece that we both fell in love with the both women continue to ignore us as well as other employees that just walked by us. One girl was helping a couple that should’ve been our clue to run that was arguing over a table that someone said they got a different price than what they were giving that day. After we got help and decide on piece the girl said that the owner will give a discount when we buy multiple pieces which we did. We called the next day to purchase all the pieces and we got a very rude lady who just laughed at us when we mentioned the discount and was very rude and said sorry I already have a lady coming to get look at this piece when they had another in warehouse. Then we went next day because we just had a feeling they really screwed up our order and they did. The price was to include 2 end tables and a 3 piece furniture set at the price of 2,800. No we only had one end table and no discount! We again were laughed at right in our faces by a lady named Marium! Very Rude!!! On top of they had the wrong end table sold to us when we made it clear we wanted a certain hide. Thank goodness we went in. So we argued about the discount which they said we would look at a audio tape and see what was said! Their word against ours! Wow great business! We told them never mind we just want living room set no end tables! They were going to charge us a restock fee?!! When the pieces never left the store are you kidding! When we talked with owner she was as rude as could be and even when we said about leaving reviews and contacting the BBB she said she didn’t even care! This place is such a joke and I have never been so humiliated in my life. The best part is when she told my husband on the phone that he was a big guy and people are scared of him?!! That was the end for us because my husband never set foot in that store!!! I’m warning you don’t ever step foot in this store you will be screwed to no end! Nice furniture but you can’t find that same Texas furniture all up 281 with way better service and people who are more than happy to help you, and appreciate your business!

Came all the way from Austin to check them out. Waste of gas, not so much the furniture selection as the awful customer service. Lost a definitive buyer.

Nothing special here. There are many (yes MANY) rustic furniture store in San Antonio, Leon Springs, Boerne, and Fredericksburg. All of those offer quality, handcrafted items at a range of prices. The Rustic Mile has, by far, the lowest prices. The reason is that the furniture is of lower quality, period. Everything we saw was made of pine and stained overly dark. Furniture had a plasticy shellac look. Many items were wobbly and ill balanced. Staff are friendly and helpful, but misinformed. For example, they have only 60-​inch round tables because, per the staff anything larger would not balance correctly. Untrue. OVERALL: DISAPPOINTING. NOT RECOMMENDED.

I am an interior designer who is working on a large residence within a beautiful ranch setting in the Hill Country. I need a ‘themed’ project specific dining table; and, after much ‘net sourcing around San Antonio, found this establishment thru their website. I drove into San Antonio yesterday, and as I am from out of state and not yet familiar with the unique freeway system that loops SA with its challenging exits and such, (yes, I did a map search…) gave a quick call to Rustic Mile to confirm directions from where I was on Loop 1604. One woman answered the phone, impatiently gurgled some street names, then said she’d have to give me to someone else… laid the phone down and I was on hold for some time.
Another woman named Patricia picked up the phone and I politely asked if she would give me the best exit off 1604 to get to their store.
This woman absolutely should NEVER!!! be exposed to the public in a retail setting. She talked down to me, very condescending, very annoyed and impatient that she was ‘put upon’ to accommodate my request. After her rambling, disinterested mutterings, I asked her to repeat one street name… to this, she became more rude and abrupt.
I was very puzzled and because of this interaction, I definitely would have avoided that place at all costs, except it was the one furniture store I could find that appeared on its site to have the kind of rustic items I need, and perhaps the table.
I gotta tell anyone who goes to Rustic Miles, don’t expect any help or courtesy inside the store from this Patricia. She is of no assistance, gives no information, curt yes or no answers, apparently doesn’t give a crap if you’re there to purchase — she’s just annoyed that you’re there and she has to talk to you. I believe the store has decent quality Texas themed furniture, but do not expect any sales/​info assistance if you go in there. Forget it! your day will be on the downturn from any contact with Patricia. She should not work in a customer service/​retail position — perhaps, as a gate guard at Huntsville.