Tile Depot

Great service. Quality product. I am very happy I shopped around before renovating my kitchen. Not only did the kitchen turn out beautifully, it was much less than I expected to spend based on other quotes I had received.

After Tile Depot hired the female employee (her name is Xin), their customer service and setting up an appointment of measuring became a lot better. I had to remodel my rental properties near Sea World of San Antonio. They did pretty much the entire house. I think they are proud of what they do and they get it done professionally. I had very limited time in town and they understood my tight schedule. They were punctual. Once they finished the remodeling, we found an active duty officer (Army captain) who works at Lackland AFB after first showing and now we’re collecting more rent :-) Definitely we will come back to the Tile Depot for another house.

Hired Tile depot to redo my whole house, tiles, wood, cabinets and counter top. They gave me all close out item (Nice looking too) and way cheaper price from others. saving tone’s of money. Will high recommend to my families and friends! great people and crews.

They hired new lady for the front desk. Service getting much better. Price still really reasonable. Great deal on getting my kitchen done. Love it.

I recently bought an old house in a pretty great neighborhood. My husband and I decided to redo pretty much the whole house. This was so much harder than it seemed originally. Apparently, nice-​looking tiles and granite countertops were waaaaay out of our price-​range for the size of the job we wanted to do. We went to the big guys first, Home Depot, Lowes, etc. and all of them were way too expensive (around 45−50k estimated).
Then we went to try out Floor and Décor because we had heard the prices were great. The material seemed kind of low in quality and the salesmen were not too helpful. I was kind of hesitant to go to TIle Depot after seeing some of the reviews on here, but one of my girlfriends suggested I give them a try after she had a good experience.
They were a HUGE help. Matt (ask for him) designed our entire kitchen and helped us choose everything from the flooring products to the countertops. I’m a very picky woman, but they spent so much time helping us get it just right.
Tile Depot did the whole job for our house. The contractors were somewhat difficult to communicate with, but it didn’t cause any significant problems. After they were done, there were some minor problems with the granite, but after I called, they sent their workers back to repair it without any issues.
The best part is, I saved at least 10 THOUSAND dollars compared to what we had estimated before.
When you go, get Do (not sure how it’s spelled, chinese guy) to do your granite, Pablo to do your floors, and your house will look amazing!
I highly recommend going here if you want high quality products and service at reasonable prices.

I got pricing from the owner and thought it was a great deal. I ordered the tile two weeks prior to the start date of my job. I checked in to verify delivery dates and get the final pricing to bring by payment and was told I could pay when delivery arrived from Marazzi off of Bitters and to call back the next day for confirmation of my 07÷02÷14 delivery. I checked in with the owner and two workers from 06÷28÷14 — 07÷02÷14 and was told the tile was ordered and they were waiting on delivery and would call me right back. I spoke to the owner during this time and he made a comment about requiring the money prior to ordering. I reminded him that I was told to pay when the tile arrived and had been told this multiple time and he said he would check on the order and call me back, but that never happened. Finally on 07÷03÷14 I called and was told they were checking on delivery and would call me back. I said I wanted to know what was going on and was told there was a mistake in the order and I would have to pay an $ 80 additional fee if I wanted the tile. The story kept changing I was told in the end that it was the manufactures error (no it was not) and they were waiting for confirmation on who was going to pay the fee. I was told three separate times that my tile would be ordered but they kept changing the story regarding who would be paying the additional fee. After the 4^th call, I was once again told I would receive a call back within 30 minutes for confirmation and of course I never received a call back. When I called later that day, no one would answer the phone. This place is right on my way home from work and the parking lot had cars in front. I called twice and they would switch the phone to the fax machine. I recommend staying away from this company and ensuring that your contractors do not use them. I understand why this business gets such bad reviews.

The little Miss and I decided to replace the flooring in our entire house. We did our homework carefully and spent MONTHS checking out our options such as Lowes, Home Depot, Lumber Liquidators, etc… Online reviews were not very good. Lowes and Home Depot had small samples you could take home (Home Depot charges for these), but both places had to order the flooring. Lumber Liquidators, well, the reviews were awful.
We were getting ready to order from Lowes when by chance we drove past Tile Depot. We are glad we did. If you have ever wondered what happened to Chairman Takeshi Kaga from Iron Chef, I believe he is the owner (or it’s his twin broter). They gave us «A number one price». The flooring was much better quality than the other stores, and about half the price. 1600 feet of the laminate was in stock as well as the underlayment and 250 square feet of ceramic tile. After I installed it, they gave us no problems returning a few unopened boxes of material.
They were friendly, offered installation tips (I did not need those), and told us we could call at anytime durring our installation if we had problems or questions.
Our new floors look great, and quite a few friends have asked if I’ll do some flooring replacement in their homes. I am, and will be buying from the great people at Tile Depot. The only complaint I had was I never heard the Chairman say «Today’s secret ingredient is… SELF LEVELING CONCRETE!»