Arrowhead Credit Union

I made an initial review on 7÷24÷15 out of frustration because although we had been members for almost 20 years and made literally thousands of dollars of transactions, my wife and I were both laid off for a year and were struggling to make all our payments… robbing Peter to pay Paul. We received a hilarious response from Angela B. saying, call us, we’ll work with you. That was obviously to look good on Unilocal.Their idea of working with you is, «screw you, pay me». We begged them for months to do a loan modification, lower the interest, extend the loan out to make the monthly payments more manageable, etc. Their response was sending our account to collections. We initially had a loan for 15K and our balance was just $ 1700.00. They would not work with us. We’ve had far more luck working with the «Big Banks» than the supposedly family friendly Arrowhead Credit Union… if you can avoid it, don’t do business with these people. They’ve literally made thousands of dollars in interest payments over the last 20 years yet they were unwilling to work with us over the last $ 1700.00. Not nice people and completely unwilling to understand hardships. I hope their whole team eventually gets laid off and then can relate to us working and existing in the real world.

I stopped in on my lunch hour to open up a new account and to apply for a car loan.
The wait to speak to a representative of the bank and open the new account did take about 20 minutes (with only two people ahead of me) but the friendliness and knowledge of the representative that did assist me made me forget all about the wait. Seriously, talking to someone who is nice and knowledgeable (who can answer all of your questions without having to «ummmm» or ask someone else is the REAL time saver).
The bank itself is really nice inside. Comfy seating area, very clean and spacious. All of the employees I saw in the building were dressed professionally, and acted accordingly. While I was waiting for my name to be called, I noticed the tellers assisting the customers quickly and (seemingly) efficiently. The best part: they treated every customer with the same courtesy and kindness, regardless if they were wearing a suit or biker jeans and jacket.
I opened my account quickly and had all of my questions about the auto loan answered easily. I’m glad to be a part of this banking institution.

Nice building and location with security guard outside. It is really nice and new on the inside. It’s pretty big, it is my first time at this location. I came at 5pm and it was busy but a lot of staff working to make it go faster.