Austin’s Party Planning

Wow don’t even know what to say about this place. Really it was horrible, My initial meeting with the owner had to be scheduled due to no one being available at the office when I showed up to take advantage of the offer they had going which was 1 jumper 3 table and 12 chairs and as many balloons as you can fit in your car (24max) for $ 69.00 bucks. sounds great RIGHT? WRONG!!! I paid in full when i booked it (BIG MISTAKE) I was told delivery would be between 8 – 12 a castle with a sponge bob cover and I ordered 1 extra table and 12 extra chairs. I was also told my balloons would be ready for pick up at 11am, my last request was that if it rained could I cancel the jumper I was assured no problem. Day of the party weather looked gloomy even drizzling I thought no prob I moved the party up a hour and a half and since I was assured the delivery would take place before noon that would have given me plenty of time to set up. At 11 I go to Austin’s to pick up my balloons NO ONE WAS EVEN THERE !!! wow I call the owner he stated he was out making deliveries and would be back in a hour .OMG. I go home wait for my delivery, my party starts at 1:30 my guest show up still no balloons still no jumper and no friggn tables and chairs for my guest to sit. how embarrassing !!! I call them again let them know my guest have arrived and they should have been there already, all I get is your next your next and we will be there in 15 min. A half hour later these guys show up I swear they looked high or drunk the owner whom I made all these arrangements with was so jacked up he wouldn’t even get out of the truck not even to apologize !!! They set up the jumper and didnt even put my sponge bob cover on it told me to do it myself the jumper was filthy the tables and chairs were filthy just completely disgusting. I send my daughter for a 2^nd attempt to get my balloons guess what happens when she gets there NO ONE WAS THERE!!! wow I was completely floored by this point my poor daughter goes back for a 3^rd attempt to pick up my balloons and GUESS WHAT??? THESE STUPID MFRS ran out of helium I was so done by this point it was already 3:30 when i was guaranteed balloons at 11 they expected her to wait really how stupid are you. NEVER NEVER will I go here again, when they picked up there stuff and mind you it rained a ½ hour after the party started so as nasty as that jumper was we couldn’t use it if we wanted to the jerks didn’t even offer a refund or anything some smack about a discount next time REALLY? NEVER! seriously.