Gateway Pet Cemetery & Crematory

Hmmm I don’t know about this place. Had our beloved dog cremated here and was to pick up her ashes from the Humane Society after.
I called a week later to see if she was ready and the girl (who answered their phone «hello») told me my dog was ready to be picked up. She said she was dropped off to the Humane Society two days prior. I felt bad my dog had been sitting there waiting and nobody told me so I went right down and no she was not there.
I called Gateway back and the girl put me on hold a long time and then came back and said she made a mistake that «it was still in the back and «it» would be ready the following day, and I could pick «it» up the next day.
Needless to say she said «it» too many times… Conversation didn’t end well.
I have to say nice box and the poem they included made me cry.
I hope we were given the right ashes.

Our dog Zeus passed away and we were able to bring him here the same day. We chose to cremate him.
When we got here it seemed very fortressed. Nobody answered the bell right away. Had to call to tell them we were standing there.
The girl that came out was very cheery but was never empathetic. At all. I think she thinks she works at Disneyland.
When we came to pick up his ashes, again very cheery. No acknowledgment to his passing.
The price was reasonable.

I put my longtime and loyal friend to sleep recently and I just received the engraved box with the beautiful inscribed name and the paw print in plaster. It is such a comfort! I would recommend Gateway to anyone who has to go through this painful experience. They made me feel so much better. Thank you!

We had to say goodbye to our dog a couple of weeks ago. The Emergency Pet Hospital of Redlands sent her remains to Gateway for cremation.
What we received was so moving, loving and full of care: a clay medallion with her paw print (and they cleaned her hair up before they took her print, so it’s so clear and perfect), a cedar box with her name engraved on a brass medallion, a poem and a death certificate. Inside the box with her remains were some fake rose petals. I almost lost it when I saw that.
With the care that they showed with everything, I truly felt like Gateway understood how much I loved and still do love my dog. They treated her exactly the way I would have wanted.
I had one other dog cremated several years ago, and what the crematory sent back wasn’t as nice: no paw print, remains in a cardboard box and a signed card. You apparently don’t always get such a nice experience!
Signing off before I start to sob again. Thank you, Gateway.

A great job with the box finish and speedy process. Made our situation easier to go through.

Picked up our Anakin from Vet yesterday and didn’t look I. Bag until I got home, I could believe what they had done for us and him. A beautiful cedar box with a gold I graved with his name, a plaster of Paris foot print with his name and some prayers. It touched my heart Thank you so much

Sadly I lost one of my beloved fur kids a few weeks ago. I had her cremated through my veterinary clinic and went to pick up her ashes at Gateway about a week later. They did a really nice job. Her ashes were contained inside a nice cedar box with her name inscribed on a brass plate. It has a tiny pad lock and they put fake rose petals inside on top of the bag of her ashes. They also included a ceramic medallion with her foot print, her name and a little stand inside a red organza bag, as well as a certificate and a poem. It was a very dignified and special presentation and I will cherish it always.

Our family dog, after 16 years, had to be put to rest. Our veterinarian recommended that we use Gateway to help us get through such a hard time. After reading all the awesome reviews we placed our trust on Gateway with our fury family member and are happy to say our dog Maddy is now resting in peace. Hats off to Gateway, we will be recommending them to all our friends and family.
Robert C

Picked up Vito remains today from banning and was very surprised and thankful for your gift of the box with his name and the paw print shows a lot about your guys service and very grateful

Horrible experience with this place. Phone line is busy a lot of times. Staff members are not trained well with their policies and they don’t communicate with each other. You get different answer each time you call. It took me almost 3weeks to get my dogs work done and they charged me twice on credit card because they don’t check. Worst experience ever and never going back for my other dogs.

Heard about this place from my aunt’s friend who bought their dog here to get him cremated. My puppy just passed away recently so we decided to bring him here. We dropped teddy off (my dog), payed and waited a few days until he was done getting cremated to pick him up. It took a couple of days which was strange because he’s so little so I didn’t think it would take that long.
I was very pleased when we picked up the stuff because we received his ash in a cute box with his name engraved on it and I was surprised it came with his paw print also. Attached along with those two is a posm and a certificate; thank you! I recommend coming here if you want to put you friend to rest.

I didn’t know what to expect when we sent our little Teddy to get cremated. It took a couple of days to get him back, which was worrying me before it was time to be picked up because I didn’t know what to expect. But when we got our little beloved back, everything was packaged very beautifully. You get a beautiful wooden box with your pet’s name engraved, and what I didn’t expect was a paw print of your pet attached with beautiful poem! Gateway really gave me the closure I needed to say goodbye to our baby Teddy. Would definitely recommend this place to ease your mind and put your furry loved ones to rest.

I lost my sweet Brody Jay on July 7, 2015. My vet sent him to Gateway for cremation. When I got him back the box was lovely. It had his name on it and there was a foot print with a stand as well as a poem. They did a great job with care and respect. Thank you very much.

I am so glad we came here. First off I found a place in Lake Elsinore that wanted $ 375 for the same service these guys provide for $ 80. At first, I was a little concerned over the cost being so low. But Kyle, the associate I worked with, mentioned that they hadn’t changed their pricing in 15 years. I liked the fact that they only offer individual cremation, guaranteeing that your pet will be cremated alone making sure you only get back your pet’s ashes. Kyle was very professional and had a great demeanor. They provided a very nice cedar box with a brass plate on top with our pets name engraved as well as a poem, a little card with some kind thoughts, a certificate of cremation and a little clay stone with our pets paw print. Another point I liked is this seemed a little more personal as this business is also a pet cemetery vs. a industrial building in Lake Elsinore which seemed like a factory. It has beautiful grounds with green grass, trees, benches – very peaceful and well-​kept. I would recommend Gateway Pet Cemetery to everyone that goes through the difficult loss of a pet. They made the process that much more comforting for my wife and I.

Thank you Justin for your time of listening to me of my concerns, ideas for my best friend (hulk) who I and my children cherish with all of our hearts… he’s only 2 years old. he’s part Labrador and Rottweiler. He’s our gentle giant weighing at 125 and stands up at 5’7 or 5’8 big guy who acts like a Chihuahua:).all I want is the best for him and I did… THANK YOU (Justin) AND EVERYBODY THAT I CAME ACROSS either talking on the phone or in person… This company is awesome!!! I will tell everybody that I know about your company!!! You want the best for your beloved one then bring him or her here they deserved the best!!! Me and my daughter picked up Hulk and his sister as puppies age 3 months, and unfortunately we saw hulk died in front of our eyes… and my daughter and I came to pick up Hulk cremation in this beautiful cedar box and with the best designs and the message on his plate… With extra paw impression for 2 of my children… and my boyfriend… WE’RE VERY HAPPY AND AT PEACE… when we met you Justin you spend sometime sharing stories and listening to us… we thank you and the company that gives us back our beloved hulk… thank you for your services!!! You have our business!!!#1 I will post pictures of our hulk…
Thank you,
Yolanda n Mario, Mathew & Kayla

I was very impressed not knowing what to expect.
Today we got our Indy back. He is now safe at home. I just want to say thank you from the bottom of my heart for his paw print, poem, and the engraved cedar box that hold his ashes. I definitely recommend this place. I can’t thank you enough.

Called them three days after my pet’s euthanasia and they were helpful to inform me that my pet has been cremated and that she is on the way to be picked up at the vet. If I never called, I’d probably end up waiting for another four days because I called Green Valley Pet Clinic and they said it will take a week, but then she told me that my pet’s urn have already arrived.
Thank you guys for doing this for my dog and me. I feel so much better having my dog’s ashes and paw print home. I talk to it everyday :)

Our beloved princess passed away last week. we chose cremation through our vet. I was skeptical at first but when I received my princesses ashes, paw print, poem& a lovely note I was beyond impressed. Thank you for honoring our Princess.

Recently, my pet hamster passed away. Gateway was highly recommended by my vet. When I heard about their services, I was excited I could do something special for him as he brought so much joy to my life. He was truly a companion animal and I found solace in knowing that he would be memorialized in my home. I saw the great reviews on Unilocal,and although far from where I live, I took the drive one weekend to drop off his remains for cremation. The friendly staff member informed me he would be returned to my vet the following Friday. As you can imagine, I was eager to have him come home that week. That Friday, I called the vet and was told he hadn’t arrived, but to check again later. I called again after work and was told he did not arrive. I tried calling Gateway, but at that point they were closed. I called Gateway the following morning and was told that the driver «forgot» to take his returns to the vet, but will return him the following Monday. He did make the drive to my vet to pick up new orders of course, as that is new revenue for Gateway, but was incompetent in his task to return my beloved pet, which I already paid for his services. I can understand human error. But I can’t understand why Gateway never even bothered to call me to update me or apologize. Even when I called not a single apology was offered. Instead the girl chuckled when she said the driver forgot. Very unprofessional. I suppose not everyone values life as I do, even a hamster’s life. I wonder if they would be as understanding if someone forgot the remains of their loved one after they have passed. I will not be using their services again. There are other pet cemeteries and crematoriums closer to home. I notified my vet of my experience, and hope that this review reaches out to those considering using their service in time of sorrow.
I miss my pet. He always made me smile. This was no beginner pet for me. He was a part of my family, and will always be in my heart. Rest in peace my friend.
**update– when I called back the following Monday to check the status, a young gentleman I spoke to remembered speaking to me when I first called inquiring about services. he not only apologized for the situation before I even mentioned it, but accepted responsibility for the mix up. although, after his explanation of the situation, I feel as though he was being kind and trying to be apologetic, which, I greatly appreciated. I received my hamsters remains that evening, and I must admit I am very impressed with everything.

I recently lost my buddy Giorgio. Our vet recommended Gateway’s services. As everyone has mentioned the paw print is really nice to have. Everything they did is packaged in such a nice way from the blue bag everything was in. The urn with Giorgio’s name on it. The paper rose petals inside with his ashes were an added touch. You can tell the people doing this really love animals and know how much they can mean to a family. As sad as I am to lose my friend I am so glad to have his ashes in a keep sake box.
Thank you Gateway for your kind and caring touch to my little buddy.