Ronald A Kascius, OD

No problem with the service or the glasses themselves. Sometimes the wait can be long even with an appointment. But I enjoy sharing old retail clerks stories and talking music with Dr.Kascius. What I found a bit curious, however, is that after spending $ 280 (plus what UFCW covers) they have the nerve to charge $ 2 for cleaning cloths? We, of course, declined.

I have been coming here for years with my family reason being they are great with my insurance. Dr. Kascius is always upbeat and friendly the staff is ok. But the reason I gave the three stars is the wait time is outrageous. You basically spend your whole day here, no exaggerating. So if you don’t have anything else to do then this location should be fine for you.

I have been a patient of Dr Kacsius & Bartlett For over 20 yrs… Wouldn’t go anywhere else … The staff AMAZING CUDOS TO CELIA Dr Kacsius is fun Love his personality and he is always spot on my prescription selection is awesome too

This place is horrible even when you have a appointment you still wait a hour!!! whats the point of making a month in advance appointment if they don’t see you right away!!! top it off this place is sooooo dirty!!! After I get my prescription I will definitely be looking for a new eye doctor place… I hope they read Unilocal reviews this place is just a hot mess!!!

The Dr. Is very friendly, but the wait time is ridiculous! 35+ minutes to see the Dr even if you have an appointment and over an hour if you don’t!

I have been going to dr. Cassius for the last 15 years in that time I’ve seen a drastic improvement in my vision he is one of the first eye doctors to ever put me in blended lenses they were kind of hard to get used to but now I see better than ever his staff is top notch also very friendly and as for Dr Cassius he is also very friendly and a real perfectionist when it comes to my eyes thank you Dr Cassius

First time I go to this office for an eye exam and for glasses, the Dr. Was super nice and staff very friendly and professional,
they have a variety of glasses good brands and reasonable price, I will highly recommend this office to anybody.

HORRIBLE EXPERIENCE! Long story short, staff ate incompetent, dr takes FOREVER, the guy they outsourced that works at «the lab» transported my $ 200 Oakley’s on the top of his head to his «lab» and brought them back on the back collar of his shirt… Totally unprofessional! I confronted him about it and told him he should carry peoples glasses in a case, not on his sweaty head or shirt… After he was done he motioned for me to come outside (which I obliged) where he got in my face and tried threatening me telling me «watch who you talk to, I don’t work here» and that he’d beat my ass… Inside the security guard comes in and asks if everything is ok, I say «it’s fine just being threatened by the employees who work here»… All the girls start shouting «he doesn’t work for us» in which i replied «you paid him to come Fox my glasses, he works at the lab you send our glasses to, he works for you»… Would rather get my prostate checked by Andre The Giant wearing a mesh glove than walk into that office again… UFCW should second guess these «professionals»

Let me start off by saying that the optometrist himself is rather friendly (when and if you ever get seen). I have been coming to this place for the past two years and I will never be coming back again… let me explain why.
My appointment time was set for 6:00 pm. This is one of the few places that have «after hour» appointment times so this is one of the primary reasons as to why I selected this place to have my vision checked. I had to reserve this time a month and half in advance because this place is usually busy. When I first made the appointment I explained that it would be imperative that I be seen at my appointment time and I reiterated that when they called the day before to remind me of my scheduled visit. I explained to the lady that I have a prior commitment that I could not miss (engagement dinner) and they assured me that I would be seen at my scheduled time. I knew that they were not going to be able to get me seen at my 6:00 time but I allowed for a 30 minutes variance for that…
I checked in to the office at exactly 6:00pm. The ladies did not acknowledge me as I was at the counter (granted they looked busy, however they could have at least made a verbal acknowledgement of my arrival). I said «hello Ladies» to their reply of «hello» where no one even raised up their eyes or even diverted from their original plan of action. At 6:21 pm (yes 21 minutes later) one of the ladies called me to the counter and asked that I quickly do a «Pre-​Test» exam to determine if there was a change in my vision. This test took less than 2 minutes. Once complete I went to sit down again.
At 6:45 I still had no update from the staff as to when I would be seen. I asked them to check the coverage of my insurance just to let them know I was still waiting.
At 6:55 I told them that I could no longer wait and that we make appointments for a reason. I stated that I understand that offices get busy and appointments get pushed back but the level of customer service needs to make the person waiting feel as if they made the right decision to wait. the ladies had the attitude as if they could care less… Granted I understand that being this late in the day that people get tired and the people they encounter throughout the day could have had an effect on them but that does not give them the right to act in a matter as if you as a customer do not matter…
This place needs to realize that we do not have to select this place for our insurance as there are several other options out there and they need to treat each person as important customers.
I would never ever recommend this place to anyone ever again and I strongly advise the next person to seek a different place to utilize your vision insurance.
You will thank yourself that you did

I have been going to dr Ronald A. Kascius since 2010 and never thought twice about the service he was providing. However on September 25, 2014 I was seen and given a new prescription for both glasses and contacts. After a 5 hour wait when I was finishing my appointment I asked if I could have my prescription written out for me, I was informed that it would be provided for an extra cost of 30 $. I declined to pay because it just wasn’t worth the hassle. I picked up my new glasses the following Thursday. Upon trying them on I noticed my vision was still very blurry, possibly worse than before. I called the doctors office back to let them know I was having problems and that I felt it necessary to be reexamined. I came back in on Wednesday October 9 for my follow up exam. The doctor asked me what was wrong and I explained that I was still having a hard time seeing. He told me he would take a second look and give me a more thorough exam because I have special eyes. I asked him why I wasn’t given the «more thorough» exam the first time but he never answered. He the proceeded to tell me that he was unable to give me a clear ²⁰⁄₂₀ prescription, in fact since I started seeing him in 2010 he was never able to achieve one. I felt defrauded by this information, why didn’t he inform me of this before so that I might seek another optometrist or eye care provided better equipped to handle my specific case? he also failed to inform me that I have a reductive amblyopia in my right eye and a high degree of astigmatism with reduced vision in my left eye. Even if these are not life threatening problems I feel as a doctor it is his duty to inform me of these types of anomalies in my eyes. His staff was a huge displeasure to work with and acted in a very unprofessional manner in regards to my case. I was also disturbed to find out that by law once I asked him to provide me with my written prescription he is obligated to provided me with it. Instead he tried to make more money off of me. I am extremely disturbed by his office’s action and i feel this type of service should be reported so that others are not provided with same poor service that i received.

Have been going to Dr. Kascius for a few years and have always been happy with their service and prices.
Unfortunately, as a Loma Linda University employee, our insurance will no longer cover us for charges here due to «billing irregularities». Just got a letter yesterday, and this change is effective immediately.
Guess I now have to go back to Lenscrafters… not happy

Since my last review was back in 2012, I thought it was time to update.
I have to start off by saying, I’ve never been seen by the Dr. — my only experience with this office has been with the staff.
I have been coming here for over 6 – 7 years now! Not much has changed since I first started coming here — Celia is still the main optician, and there a some other ladies there who make up the office staff. They’re very knowledgable about the product, they’re patient, and they’re there to help.
I still pick out a few pairs of glasses and ask them for their opinion! The last pair I got were picked by Maria. They’re a very nice pair of Dior’s of which I get complimented all the time, even after a year of purchasing them. They have a lot of variety of glasses and sunglasses: cheap, mid-​range, and very high-​end stuff. I usually ask to order from catalogs and they have no problem ordering them for me.
They still accept a lot of insurances, and they’ll work with you if you can’t afford the pair you want on the spot. They do take the time to work with you and/​or your insurance.
As for the bad reviews of this place, I understand. This office is VERY VERY VERY busy, and it’s always full when I go to purchase anything. That’s the downside of having a very friendly, caring doctor and place that accepts any insurance (sigh).
Also FYI, you will see some ratchet-​ass people here. And yet, the staff keeps their cool (I don’t know how) — they’re kind of my heroes. I have seen some ridiculous behavior by some customers, but I always have a good laugh. Bless these ladies.
Lastly, they’re one of the only places that carry my preferred brand of contacts, so that’s another thing. They never make a face or sayno when you ask for a certain brand or something specific. They’re happy to help!

I love these guys! The staff & doctor are amazing. With my old insurance, I didn’t have to pay a cent for my copay, 2 pairs of glasses or my contact lenses. So I splurged and bought the staff a thank you box of chocolates. I don’t have a single complaint about this office. I’m just hoping they accept Medi-​Cal because I no longer have my great health insurance coverage and I’d hate to have to find another doctor.

Dr. Kascius has been my choice for over 20 years now and I cannot say enough good things about him.
Dr. Kascius has always gone out of his was in helping me whenever I needed it. He takes care of his clients, each and every one of them, like they are the most important person on the planet. I mean, just– I gotta take my hat off for that! Unlike other doctors in this field, Dr. Kascius listens. That’s rare these days!
The staff aren’t all that friendly — although they may be doing their jobs, they need some SERIOUS help with customer service. That’s important one would think in order to get the 5 star review… They make those whose insurance is Medi-​Cal feel somehow beneath them. They act like just because you are on medi-​cal you can’t afford or deserve any of the good frames. I would have never make any negative marks against Dr. Kascius — but to be completely honest in my review– they (staff) need to be trained better in customer service.
They also need to realize that customers are going there because of the DOCTOR, not because of them. And if he wasn’t there, the store would fail miserably. I went in once when they didn’t have any customers there and they two females I did see were like «what do you want» type of attitude. Including rolling their eyes when asked a question.
Sorry but that just ain’t cool.

Need glass bad and didn’t have an appointment. Walked in at opening on Monday, was first person seen. Quick service, accepts all major insurances, no hassle and quick turn around for glasses. Professional staff when interacting with them. Recommend to any one in the Inland Empire looking for quality eye care. Only wish he was located in a better part of town.

Very Good