Shutters To Go

Worst experience ever! I ordered shutters for 4 Windows in my home. Everything was ok until the install. There installers are total hacks! The shutters for Every window were wrong. The shutter on My big window can’t even open because it sags so much on 1 side on top of that it was supposed to be a split shutter. I called the owner Randy and he personally came out to have a look and agreed they were all wrong (every window) and that he’d like to come out and fix personally. I agreed and 12 weeks later he shows up to fix them. Out of 4 Shutters he fixes 2 of the small windows and leaves a pile of debris on my wood floors and my night stand. The 3^rd small window and the large window he never touches. THIS IS THE OWNER! What a joke of a company. Total clowns

We dealt with RANDY BONJEAN from Shutters to Go – it spiraled into the most terrible experience. STAY AWAY– He is rude and disrespectful and not interested in helping you at all.
At first Randy was eager to come and measure the windows, and later when we had follow questions or additional orders, it was extremely difficult to get a hold of him. At time of installation, these were honestly the WORST shutters I have ever seen in terms of quality and installation. The corners of the frames were mismatched, the sides of the blades were not sanded or painted, the quality of the hinges/​latches were so terrible — it had shutter holders from the 90s. The install guys were unwilling to property secure the shutters, only using 2 – 3 large nails per 36×48 window and gaps showed through every frame. They were unwilling to do silicon caulking until we asked them to properly fix it.
In the end, we asked for removal of these shutters and a refund. Randy Bonjean was extremely uncooperative despite he himself agreeing to removal & refund with a signed letter. He voluntarily split the refund amount into multiple payments and has been difficult to deal with all around. We will be taking legal action against this delayed refund payment.

I tell you, we had three different companies come out and bid the job for us and Kurt from Shutters to go beat everyone’s price not by a little but by a long shot!!! Kurt was all business and the product was second to none! Very professional and prompt. I would highly recommend Shutters to go OVER any other shutter company out there! Thanks again Kurt!

They finished the job. The shutters look fantastic. I’d really give them your business. I believe they won’t disappoint.

Worst company ever.
We were promised a lot of things and got NONE of them.
After paying an initial deposit of over two grand, we got no word about our shutters — where they’d be, when we would get them, how long it’d take. Nothing.
We kept calling our salesperson, «Dan» DO NOT DO BUSINESS WITH HIM. WORST SALESPERSON EVER. He told us he’d deliver us temporary blinds while our shutters were being made and gave us a date and everything. He never came, we basically spent an entire Saturday waiting around for him and no word or anything — we even called him multiple times, his assistant and BOTH his phone numbers. We called the main company and they too, did nothing. When we FINALLY got a hold of him an entire week later, he told us to just buy the blinds ourselves at Home Depot and he’d reimburse us for them in our final costs. We also have a little window in our bathroom and when we were discussing the blinds, he told us he’d throw in a free wood blind. All of these «perks» were the reason we went with them in the first place.
Installation day comes and we notice they jipped us of some wood. We got Z frames — which are suppose to perfectly fit around the windows and they install them via an inside mount. Instead of doing that, our Z frames have space between our inside mounts and they just used a nail gun to nail the outside frame into the wall. Our Z frames don’t properly fit — so maybe these aren’t custom or they’re just jipping you of wood. There’s a pretty big gap in all our windows… all of them are like this. What’s the point of going with the more expensive frame if we’re just getting jipped?
We’ve also NEVER received our wood blind nor reimbursement for buying those temporary blinds. Dan keeps making appointments and breaking them with us, shady shady shady (in regards to the wood blind).
This is a terrible company, you’re much better off with… I don’t know… ANYONE. They also are out of their offices by 1PM (wtf?!) So good luck trying to contact them. Even if you have their mobile numbers or whatever, you’ll never ever get any answers.
P. S. I wanted to add that we had to keep hassling them just to get a simple invoice/​receipt. Shadyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

They are the best. We recently asked for prices and service with few companies. We love their jobs and quality of their products. Thanks Dan,

Wow. Absolutely the worst customer service we have ever experienced. We have called them repeatedly to please come out and finish installing shutters (for which they have been paid.) They would not return our calls. Finally, we got a hold of them and installation appointments have been made and broken by them time after time. They just don’t show up !!!

Do not trust the product or company! The company’s salesman, Raz, gave us a quote for ‘North American Basswood’ shutters. When the installation guys showed up, we noticed that the shutters were made of MDF instead of real wood. The installation person Luis (Louis) insisted that shutters were made of real wood. We believed in him and made the final payment. A few days later, after checking the shutters thoroughly we confirmed that the shutters were made of MDF instead of real wood. We attempted to called the company salesman, Raz. He answered the first phone call and then was very difficult to contact after that. We had to call the company’s owner, Steve, to explain the situation. Steve was not very helpful and insisted that the situation needs to be handled between Raz and us, and he is not responsible for any problems. After numerous phone calls to Raz again, he finally showed up at our house and acknowledged that the shutters were made of MDF, not real wood. He was willing to offer $ 400 refund by check. Two weeks later, we still haven’t received our refund check. We again called Raz many times and he wouldn’t return our phone call. We have yet to receive a refund. Avoid this company.