University Book Exchange

I rather have a zero star rate for this particular rip off students bookstore. Unprofessional employees that look at you if you will steal, run away if you need help finding books or roll their eyes when you are speaking to them. One time the ONLY book I got from them cost me $ 130 … $ 20 more extra from what I can get at the bookstore at csusb (lesson learn, either rent or go on cheap bookstore online) they offer me $ 20. I said no thank you in my fake voice. What a joke. I hope they run out of business. and hope the employees get run over… haha jk… I think. But anyways, don’t go here. PERIOD.

I would give this place zero stars if I could. This place sucks. The books are just as expensive, if not more expensive than the bookstore at the CSUSB campus. The people that work there follow you around the store as if you are going to steal something. They are also very rude, especially one of the young girls that works here. You are better off by purchasing bookson sites such as
or amazon. Stay away from here!

Worst place ever buy your books off amazon or chegg! The girl was really rude to me as I walked in and I was so dumb enough to say thank you just for courtesy! I asked for help and she seemed bothered by it what??? That’s what she gets paid for BAD CUSTOMER SERVICE NEVER RETURNING AND NOT RECOMMENDING THIS TO CSUSB STUDENTS! Save money and go on chegg! They are worth it there ! I would give it negative stars or even zero this place deserves nothing! The place also looks very unorganized and filthy!

If zero stars were available — this scam of a business would definitely receive it!
The mark-​ups on UBE’s books are absolutely absurd. They’re at least double the price of books @ CSUSB bookstore and triple the price of Amazon.
They have the audacity to charge three times the worth of used text books that are barely being held together by the skinny skin skin of the binding.
Their return/​exchange policy is an outright joke. They love to mutter the words ALL SALES ARE FINAL once the first day of classes comes around.
Their customer service is revolting to say the least. For example, I witnessed an employee take a nasty and unprofessional approach to a student that had purchased the wrong book for her class. The student was very nice and soft spoken when explaining the situation and asked if there were any options available to her as far as exchanging for the right book. The employee, in a very aggressive tone said, «no, that is your problem so you just have to keep this book and buy the right book.» … RUDE!
It’s unfortunate this place is still in business and scamming the CSUSB student body on a quarterly basis.