Bayhill Gym & Fitness

DO NOT GO TO THIS GYM! Rude and unethical employees. I went and signed up two days ago since its conveniently located near my house. And the second day after I signed up, I was working out in their open space while one of the workers was vacuuming right around me. He interrupted my workout more than once and refused to wait few minutes until I finish. And when I asked him nicely to give me couple minutes to finish up he rudely KICKED ME OUT! And on top of that they refused to return my money.
On a different note, very filthy gym. All machines smell and they are rusty too.
DO NOT GO THERE! They are not professional at all. Basically all they need is your money and that’s it!

You get what you pay for. We joined this gym years ago because it was conveniently located and relatively cheap. They have gone through several ownership changes during that time and the current owner can be rude and make inappropriate remarks at times. Much of the equipment has noticeable rust and was made circa 1980. We are still members because it’s still conveniently located and relatively cheap. On the bright side, we attend the fitness classes all the time and the trainers keep your motivation going. Pray that I get a raise so that I can afford a nicer gym.

BEWARE — Difficult to cancel membership! I called at the end of October 2015 to cancel my membership and was told I could not do so over the phone. That I must go in person to cancel it. (Poor soul who moves out of state mid-​month). I was told I’d have to speak to the owner Dave to see if I could do otherwise. I was not asked if I wanted to leave a message. I was told to call back at a certain time. Which I did. Dave still hadn’t shown up for work. After insisting the guy agreed to take a message.
After not getting a return call I finally spoke to someone on November 1^st who said I could mail a written cancelation. I couldn’t fax or email anything. I sent a letter (local mail) that day.
December 1^st a pending charge showed up on my bill. I called again & was told I can’t find you in the system, but you need to talk to Dave. Oh wait I found you but I don’t know if it’s been cancelled or not. You need to talk to Dave. WTF?
Foolish I did not think to send my request certified mail. And yes it’s only a lousy $ 25 but it’s the principal of the matter. And I will dispute charges via my credit card.

Walked in to get a membership for me and my son’s. Waited for 15 minutes while big goofy looking guy was enjoying his phone time and ignoring us. We decided to walk and look at the rooms then he decided to notice us and yelled for us to stay at counter. I walked back and told him to get off the phone and help us. He jumped right back on and decided to keep talking to his boyfriend. This was at 230pm friday. The gym is a little crappy gym but I decided to give it a shot since it was close. I’m going to just keep my membership with 24 hr fitness and not deal with unprofessional idiots like this guy. Thanx for nothing bayhill gym.

Nope. I just received a letter threatening to send me to collections because I missed a payment since my cc # was stolen and subsequently cancelled. I didn’t even receive a courtesy call first. I signed up for a six month membership – the missed bill was for the 7^th month. When I called to inquire why I’m receiving a letter I was told there are «too many people to call» and that the phrase «forced to take your account to collections» was «just the normal verbiage.»
I spoke to Dave and truly I am floored that a business would hire someone so unprofessional as a manager. God help you if you have to deal with him. He said they would need to make 90 phone calls a day. Oh, I’m sorry you have to do your job. It must be easier to field angry phone calls from people. He’s obviously gotten used to it with the way he spoke to me, so this must be standard operating procedure for Bayhill.
Bottom line – They don’t care about attaining loyal customers here. So give them your money if that’s the kind of business you like to support.
I like to avoid the big corporate gyms for exactly this kind of BS. Great customer service guys! See you again never.

The worse customer service/​membership experience ever. I moved away and couldn’t make it to the gym in person to cancel and thought that i was on 6 months contract. However, I got charged up to 210 dollars and didn’t even used my gym membership. When I called and asked to waived the fee. They were not helpful about it.

I love this gym! They have every piece of equipment you could possibly need and everyone minds there own business. I don’t go to the gym to socialize, which is why I love Bayhill. It isn’t a gym focused on competition either, everyone is just their focusing on their individual workout. The equipment isn’t brand new, but that doesn’t bother me. The staff is all friendly. Highly recommend this place.

Had a horrible experience with this place. When joining Bayhill Gym both my friend and I were told that in order to cancel our memberships all that was required was a phone call saying we wished to discontinue our memberships. Imagine my shock when I received a letter stating my account would be sent to collections if my account was not brought up to date immediately. Per my conversation with a Bayhill employee my account should have been canceled months before receiving said notice.
Upon receiving said notice I contacted Bayhill Gym to get some answers, the young man I spoke to could not have cared less about my situation and implied that I was not being honest about my previous request to cancel my membership. The entire process was frustrating and upsetting, in the future I encourage your company to provide all employees with the correct information so this does not happen to future customers.

I’m going with 4-​stars and would give it a 5^th only if they made it a point to clean the equipment more. I love that this place is small and very straight forward. No BS initiation fee, maintenance fee, etc etc fee. $ 30/​month and done. Lots of equipment and machines (although they’re a little too close to each other). There’s classes in the back which seem popular. It hasn’t been THAT crowded, and I’ve either gone at 6am or 630pm PDT. Not bad, and the staff is friendly.

I’ve been going here since I started to work down the street in October. It’s a fantastic gym for my needs. All I want to do is lift, and they have more than enough benches, squat racks, and machines to let me. They even have an elevated platform with a power rack for deadlifts. Also, the guys who do lift there are focused on doing just that, so it helps knowing that no one is in there to waste time. The classes aren’t that loud, either. If it really bothers you, just bring some headphones. I’ll be here until my job moves me somewhere else.

I was told when I signed up that I was on a 6 month contract and that it would auto expire after 6 months. Apparently according to the manager I was on a 6 month contract and that it would continue to debit my account until I wrote a letter stating I wanted my account cancelled. I tried to reason with him that the guy who originally signed me up misinformed me and I hadn’t even come in for four months because I assumed my account was cancelled like the guy said. He didn’t budge at all and said that it’s in paragraph two of the contract and that he «couldn’t do anything about it» even though he owns the place… WTF? On top of that they want a 30 day notice of cancellation on your account so if you are trying to cancel two weeks before the month ends, they will still charge you full rate one more time before you can even stop doing business with them. Worst customer service I have ever received from a gym. It’s a low price for membership but I would’ve rather paid $ 60 with another gym for better customer service.

Train like a beast not like a dally this gym is private only made for hard work and dedication, no gym rat wanna be or for socializing. People here come to train make friends in this family environment. No negative or trouble makers aloud in this gym. Self motivated hard working individuals train here for better health and shape.

I had to quit because the Zumba classes were too loud. This was a while ago, I’m just getting around to writing the review now. So I’m assuming they’re still too loud.
I guess it’s just me because no one else seems to complain about the volume of the music, or so I was told at the time I spoke to the (old) owner. I have moderate hearing loss, and I don’t want to have to wear earplugs just to work out. I just don’t understand why they need to blast the music.
Everything else was fine, and the price was right. My husband is still a member, but he doesn’t take the classes.
I would rejoin if they ever lower the volume of the music to a reasonable level. This seems to be a common issue, other gyms I’ve been to play the music too loud as well.

This is a great neighborhood gym. You won’t mistake this for a 24 Hour or Crunch, but its kind of like comparing Mortons to Outback. You get good steak at both, but one is better quality than the other. In return, you pay for it dearly.
All the workers seem to be friendly. Equipment is decent and workable. Defintley not state of the art, but fairly modern. Enough of everything to keep everyone happy.
Likes…friendly no show off atmosphere, pricing, location, DAYCARE! Treadmills that look out into the parking and to Big Mouth Burgers… just to give you that extra motivation.
No likey… Daycare limited hours, lockers are kinda gross. Lacks privacy too. But hey, you ain’t going to this gym for the NY Club style amenities.
Nice place. Glad I signed up.

I wrote a critical review on 12÷1÷13. I received an excellent detailed response from the assistant manager as explanation to my comments. I appreciate the thoughtful response and their reaching out to me. First, equipment has been fixed and it was delay was due to parts replacement, Second, the staff problems were addressed and what they are doing to change things, and Third, I was unaware of why ownership has been absent from the gym, but it was explained to my satisfaction.
Having the gym reply to my review was appreciated, they told me who to talk to in the future if I have concerns, and to not hesitate to reach out to them, which I will.

my new home gym on the weekdays.
perfect for me as i go to the bayhill shopping center 2x a week.
my membership price is $ 25/​month.
This gym does not have a swimming pool or steam room but they do have lots of classes and the employees there are cool enough that you’re not wishing you didn’t have to deal with them, like at other gyms. the employees here are cool, answer any questions you have, and let you go about your business.
this is not a gym for the rich and famous. the cardio machines are a bit dated, truth be told, but then again, are you in a gym to play with the machine or are you there to get a workout? lots of weights and a punching bag, which might seem small but i look forward to hitting the bag after a long workout. everything’s clean too, especially the shower area, which i can’t say about other gyms i’ve been to.

The best thing I ever did was sign up at Bayhill Gym and Fitness back in 1999. It’s a friendly place where you don’t have to feel self-​conscious no matter your body type, size, or experience level. I mostly lift weights but also do some cardio classes. There are a couple of teachers I don’t know, but I really like Colleen’s and Grant’s classes. I don’t do Zumba, but the classes are usually pretty full, so people must be liking that. There isn’t anything fancy about Bayhill, but it is VERY clean and well maintained. The staff is friendly and always there to answer questions. When I signed up in 1999 the price was $ 25/​month with auto debit, and in 2013 it’s still $ 25/​month with auto debit!

I am a fitness fanatic & this is the best gym I have ever had a membership with!
To a passerby, the size and layout may not be typical, but what they have to offer is perfect! A number of challenging, group fitness classes combined with modern weight machines gives this business it’s credibility.
An excellent aspect of this gym is their entire staff, from the front desk to the class instructors. Two brothers are employed on the administration side (and I am truly embarrassed I have forgotten their names) however, they both are extremely helpful and genuinely nice individuals.
I would highly recommend this gym to anyone, young or old!

I signed up again at Bayhill. Their 3 month plan is really convenient !
I’ve got to say I hardly ever wait for any equipment here. I love just coming in, doing my workout quickly and going on my merry way. Isn’t that what it’s all about anyway? Try getting that at some lame corporate chain like 24 HR Bullsh*t.
Thank goodness for Bayhill Gym!

Wasn’t particularly impressed with this place…
I used it for a day while I was staying at the Courtyard Hotel as the hotel didn’t have all of the equipment I wanted. It was ok. no frills, does the job kind of place which is good — you go to the gym to workout.
But… (isn’t there always one of them?) I went in shortly after inquiring about any job vacancies being a qualified Instructor and the manager came across uninterested and rude… Didn’t even ask my qualifications or even look at my resume, all he wanted to know is if I was qualified in taking Zumba classes and based his very blunt decision on the fact that I wasn’t. Uumm yeah, I’m more interested in the more serious side of training thanx.
Despite this I’m still giving the place an A-​OK 3 stars as you get what you need to out of a Gym.