California Check Cashing Stores

So I am like the 4^th person in line waiting… the guy looks at my papers I hand him and he says, «Hold on I need to get my manager».Dude leaves me standing at the window for 10 mins and never came back. Didn’t even say why he had to get his manager… forget these people. I left. I will never go back!.. the worst customer service

I called to ask general questions and the guy wouldn’t help me until he got my personal information like phone number and full name. He stated that it was «if the call got dropped». Whatever so I gave it to him. Then he avoided my question by giving very vague answers and asking for me to come in. Then he started talking about products that has no relations to what I was asking. I just wanted to know what form of ID I need to bring to cash a check. Then the next day I started getting calls from numbers I don’t even know where from all day!

Only come here if you have HOURS to spare. It is a desperately slow and agonizing experience. Yikes.

This store is a JOKE. I had some emergency repairs needed doing to my house so gave a check to my handyman to get some plumbing supplies while i was off getting some other equipment. This was URGENT. So half an hour goes by and i get a call from Chevonne at the store who asks me my name and what the check number was. I told her I was driving and couldnt access my check number but i could tell her everything else about the check, the person trying to cash it, my SSN and my fave ice cream to verify my ID if only Chevonne had ASKED ME!!! Instead she just hung up and declined to cash the check!!! How stupid is that? I called her back and all i got was attitude from her about I had an accent 2^nd time and I dint the first time (what!!!) and how she was protecting ME by not cashing the check and there was nothing she could do now as the check had been decline in the system and i was «S&*^ out of luck. Nice customer service. I Look forward to speaking to her manager Liz Denatali tomorrow and will update this after that. AND, BTW, if she WAS trying to protect me, then why did she hand the check back to my handyman??? Idiotic at the least. GO SOMEWHERE ELSE!!!

I’ve been here several times. It doesn’t make total sense how they only use two computers instead of having all the employees help out. Some of us customers are on our breaks and they choose to take their precious time. Huge disappointment. Smh. Big time. My point? 5 computers, only two employees are only available. Wtf is that. Not going here anymore

Honestly I feel so comfortable coming here. At first the staff are aloof and clinical with costumers but after a while they are super nice and friendly! Non have been rude or impatient. And I like how they always double check to make sure everything is in order.

Really hit or miss both times I have been here. Sometimes you will get someone that is having a great day and willing to help you out or other times you will get someone that looks at you if you’re satan himself.
I’ve come here twice to cash some checks. First time went through, second time they wouldn’t take it. Even though they stamped it, verified funds, all that jazz. Last second, they said they don’t wanna take it. Even though it’s the same exact type of check I cashed last time. Blows my mind…
Other than that, I hope you don’t need their loan services. Their rates are basically legal loan shark status. hundreds of percents… here’s a tip people, save your money, work hard, don’t squander.

This place is not operated well whatsoever, I came here once to cash a check, I usually go to the bank but none were open. Long story short, I go in here to cash a check and its like none of these women smile, atleast not to customers, u just get an attitude. But through the clear windows you can see the ladies laughing it up and joking around with each other. Rude, its called work now pay attention.
It gets worse. These ppl are soooo annoying, so later that evening this branch of idiots calls me. The women is the manager, she asks me questions about the customer service and I replied by saying it was alright. Im not the type to throw someone under the bus (like im doing right now lol). Then she says desperately «we’re going to see you again right, like you will come back?» I was like ughh yeah. She heard that I wasnt so convincing so she then told me about how easy it is to get a loan. Which I have to admit sounded helpful to me and kept it in mind. Maybe she was trying to upgrade their service and was trying to be nice?
Fail. Maybe shes the only «nice» one there. I call a couple weeks later about the loan. The women that answers, isabel is a freaking liar, or an idiot, or brushed me off cuz shes lazy. But this is how it went
«Hello California check and cashing, isabel speaking»
«Hi I was wondering what are the qualifications to receive a loan?»
«Can I have you number IN CASE WE GET DISCONNECTED? «
(slowly) «my name and number»
«Repeats half back to me like she was barely listening»
Then gets it right and says
«Ok im gunna call you back»
…ok just say u need my number to call me back, you not even good at being a liar, like why make it seem your gunna take the time out to answer 2 questions?
I start to get annoyed as I think about how much time passed and how I have a busy day ahead of me.
I call back I ask my question again and the same isabel answers them.
WHY DIDNT YOU JUST DO THAT IN THE FIRST PLACE IT WAS A 20 SECOND CONVERSATION.
Moral of the story: these women are idiots, there manger probably has to micromanage their customer service and isabel needs to take a phone etiquette class.
DONT GO HERE THEY SUCK!

At this store, the staff are very rude and don’t give you consistent information
about their service. The manager and staff should be retrained in customer
service.