Finish Line

They have the WORST customer service ever! I placed an order online and was never processed because they were out of stock. I had absolutely NO idea because I was never notified about this matter. I called a week later and after being on hold for over 45 minutes, they simply hung up on me. I contacted them via email two days ago and nothing. I will never purchase anything from this site again. I’ll continue shopping at Shoebuy. They rock!!!
***This review is for their online store***

4 people working there just talking to each other. They completely ignored me. They didn’t try to help find the size shoe I needed for my niece. Asian lady and 3 guys very useless

I wanted some of the sold out Chuck Taylor II in ladies black. Sold out everywhere then I find them on the finishline website…
Call up and talk to Dominique. She had great customer service and wa-​la found me the shoes in white in the store. Her co-​worker Jamiiis helped too to make my shoe dream come true.
I drove 30 minutes for these Chucks and I couldnt be happier. Great service worth the effort cuz I couldnt wait.
solid five stars for having such a hottt item and friendly service.

Horrible service. 4 people working there and no one even pays attention. Ridiculous. We asked to try a shoe on. No one checks back to see if it fit. Had to go get another person while the one helping us is eating behind the counter. Won’t go back.

The customer services here sucks, they don’t want to do business. Every pair of shoes you ask, they tell you the display one is the last one. If you insist to try, they will only let you try with one shoe (the one on display). Then if you ask for the other one, you have to keep trying until they can’t pretend they don’t see you. And miracle happens. They bring another pair of shoes from the back. I thought the one on display is the last one! Simply they just don’t want your money. A brunch of lazy liars.

There’s 3 employees working 11÷8÷2014. Seconds after walking in we were greeted by a busy female employee. The store seemed fairly empty, which is to be expected at about 8:15pm. My husband and I looked at shoes waiting to be helped but instead were ignored for about 20 – 25 minutes. I started to look around to see if I could see an available employee. 2 of 3 Employees were helping the last of the customers and the last employee was hanging out behind the empty register, named Ahmed. I stared at Ahmed for about 3 minutes which would usually bring an employee over to help but not this time. He just looked directly at me and continued to ignore the opportunity to come over and help.
We’ve been here many times prior to get my husband new sneakers and usually each employee is juggling 2+ customers but not tonight. After another 6+minutes Ahmed finally decided it was time to help. Of course I took a peep at his name tag because of the blatant disregard to want to do his job, which he noticed and after looking in the back for 2 pairs of shoes he came back out with his name tag flipped so that his name wasn’t showing.
Besides this wonderful experience we’ve ran into one issue in particular more often than not with this store. They never seem to have a good inventory of sizes. My husband is a size 13. If you want us to shop here there needs to be a better inventory.

Wow I had amazing experience here today! I forget the girls name but she was super chill and helpful! I will def be coming back for more! Thank u!!!

My oldest girl came to me at 8:30 pm complaining of shin splint like symptoms, and reported that she had to run in gym the next day for a grade. I checked out her shoes only to find they no longer fit right and probably had lost their shock absorbing value.
So off to the Tan Foran Mall we raced and barely made it into the «Finish Line» store before closing.
Trying to make a 15 year old girl pick out shoes in 5 minutes is nearly impossible. Fortunately Julian and Fabiana (I hope I got their names right) were so gracious and patient and told us we had all the time we needed. They had great product knowledge and brought out several different models and got her the right shoes and the best fit.
I felt bad about making them stay late, but they genuinely cared and have definitely earned repeat business from us!

The store has changed managers and has gotten rid of important team members who make the experience enjoyable. New manager is completely careless, pompous, and ultimately lazy. I still applaud the employees for sticking there, however, I can no longer shop here ever again.
Update: I came in earlier today and wanted to adjust my prices for the shoes I had ordered online because I had coupons to use. The moment I walk in NO ONE greets me and I have to walk all the way up to the counter to get help. The manager, a Filipino woman, completely ignored me and the assistant manager, Fabiana, happily helped me. I was able to get my prices adjusted and was happy. On the way out, an associate and the store manager both completely ignored me AGAIN. I wish I could give those certain people no stars whatsoever.
The one star is for Fabiana, Kevin, Jon, Megan, Jarred, Antonio, and Michael, everyone else deserves an evaluation and even termination.

This store isn’t a big store, BUT it has a well enough variety of what most people need when they buy a shoe. I didn’t buy anything here but I have visited a couple times. When it comes to customer service, Eddie is the guy to go to. He’ll make sure that customer comes first. Most of the employees have great customer service. i am really sensitive when people don’t greet me or recognize me when I enter the store. Some of them don’t even greet, but most of them do. I like this store a lot. It’s really well kept and everyone is always smiling.
Finish Line is the store to go to when your in dire need of a shoe! Prices are awesome and very reasonable!

Great customer service! Although we didn’t purchase anything, I was real satisfied with the help my cousin and I have gotten. I came by yesterday afternoon with my cousin, her hoping to buy some Free Runs. This guy named Eddie was our sales associate for the time being. She was iffy on getting her regular shoe size or half a size bigger, because Free’s do run pretty small. Eddie offered her the regular Free’s and the Reflective Free’s. At that moment, she fell in love with the Reflectives. Debating still if she should get it, but I think overall was good. Eddie was a great help and I am most likely coming here very soon for their service.

My shoe shopping experience here could have turned out all bad. I like the Finish Line shoe selection. I had been helped by employee Jeff on a Sunday. He did a great job about helping me and the Mr. get our shoe sizes. I couldn’t find my $ 20 coupon, and I could tell he wanted the sale. «Do you have the code in your email?» I knew I had it at home, and would be back the next day. I asked him what time he gets off the following day to ENSURE the shoes would be there. He said, «I get off at 3pm but your shoes will be HELD UNDER MY NAME.» I asked his name specifically to test the accountability of his word. So I jam from work the very next day, ask the employee if my shoes are on hold. No where, nada, nothing on hold in the back for me. The gentlemen said“Yeah that’s classic Jeff-he’s like that.” So I was about to be upset but luckily we found both shoes. HE NEVER PUT THEM ON HOLD. For reals, you have no idea I’m secretly testing Customer Service here? The super pinoy employee helping me not only found my 2 shoes-​I bought 2 more! And was completely knowledgeable about shoes. I bought 4 total! He saved the day! So Finish Line Manager and District Manager… kindly make sure your employees are about their word when stating they’ll put shoes on hold because that would impact sales.

I had two amazing shoe shopping experiences at Finish Line recently. After scouring the Tanforan mall and all of its athletic shoe stores to get an idea of selection, price, etc., I returned to Finish Line because the staff was the most friendly and they had the best selection. The staff had great recommendations for my needs and helped me try on a number of different shoes until I found the ones that worked best. A couple months later I was in the market for another pair of shoes, and this time went straight to Finish Line. The staff were just as helpful, but unfortunately I ended up with a size that was just a bit too big. I came back a couple weeks later, blisters and all, and they let me switch them out for the right size (which fit perfectly). That level of customer service will ensure that I come back to Finish Line whenever I need athletic shoes again in the future. Five stars for the store as well as for Patrick, Eddie, and Kevin, who do a great job representing this company.

This is a well-​run store that you will enjoy purchasing athletic shoes from. In particular there is a nice guy named Jon that works here who is very friendly and has great customer service skills. I purchased my first pair of running shoes since 2008 from him tonight and was very happy with the process. One thing that I liked in particular was that Jon brought out a shoe that I wanted in a half a size too big and a half a size too small when they didn’t have my particular size in stock. Unfortunately not many other stores do that. Another great thing about this Finish Line is that they have a lot of Nike shoes in all black and these shoes in an 11.5, as I have had a tough time finding this size consistently at other stores. I would recommend this store to anyone.

I been to a lot of Finish line stores but this one has the most customer service. Adam’s outstanding customer service. Adam’s very nice & helpful! Highly recommended!!!, The best customer service of any retailer in the area. Forget about Niketown. Adam earned the 10 stars.

I came here in March to buy new running shoes as I kept getting blisters with an older pair. I heard good things about the Nike Free Runs and it had been a while since I bought new Nikes so I knew I needed a store with excellent customer service to help me with my purchase.
Finish Line did exactly that.
I wished I remember the name of the girl that helped me. She was patient with me when I asked to try on different sizes of the Nikes since it has been a while since I bought shoes. I’m usually an 8 ½ but Nike Frees run a little small, she ended up getting me a 9 ½ and because they didn’t have the color I wanted in store, she ordered the color that I wanted online for me. Free shipping and right to my door within a week.
Excellent service even though she kind of sweet talked me into buying foot insoles that I didn’t really need. :D Now that’s salesmanship!

I was happy to place an order online for storepick-​up. However I didn’t receive a call-​back as stated on their website. I guess they are supposed to confirm and let me know when my order would be available for pick-​up.
I wasn’t happy with the female who answered the phone because she left me on hold for 5 minutes and supposedly knew what my online order was. There was a guy who picked up my call and made the confirmation.
Going there to pick up was easy and convenient. The big plus was I used a $ 20 off coupon and my shoes were on sale so I saved about $ 50.

Cant express how grateful and satisfied of the customer service they offer here. Not going to bore you with the details. This finishline will take care of you and make sure they assist you to their greatest capablity. Thank you finishline of tanforan mall! Youre my only friend!

I have been to this establishment more than once and the service has always been good. Great customer service and communication. Employees such as a young man named Eddy was very nice and helpful when I needed to buy my 12 year old son Jordan sandals. I would recommend stopping by there store :)

I went to this store to browse and I found some shoes (Nike Shox) for about 69.99 compared to what I had seen in a magazine. I think it was over 100 dollars. I got a pair and get many positive comments about them
They are really comfy too and good running shoes.
Nice staff and I will return.