Masson Veterinary Hospital

I love this place. I have never seen a doctor that sits on the floor with our dog. Wow Ok next the office staff amazing so friendly and very caring. This place is the best. I will always go here. Thank you for everything

I love taking my dogs to Dr Conklin he is wonderful always gets right down on the floor with my dogs and really takes his time with you

My own personal family veterinarian for 20yrs when I lived in San Bruno. I was 3yrs old when our family acquired our sweet OES Colombo out of a box in front of a McDonald on mother’s day. Dr. Conklin was very patient, kind and compassionate regarding a slough of medical issues our dog ended up having at 13yrs old due to our lack of experience and knowledge.
We later purchased a 6week old st. Bernard/​Labrador from Pet World when I was 14yrs old. Named him Duke-​in his prime weighed 130# chronic ear infections. Loved it when Dr. Conklin would always get on the floor with him. The staff was the best! Although Duke loved the Dr. he HATED the staff. The staff always treated us with kindness knowing what a jerk my beloved dog was to them.
I also admired all of the sacrifices the Dr. has made though out the years for the community. From Q-​fever to being highly allergic to cats and STILL willing to have my cat as a patient. The kindest, compassionate veterinary hospital I know.

Great service! The Dr even sat down with my dog to «get to know her» and make her feel comfortable. Best experience with a vet. Only downside, was that it took a few weeks to get an appt since it wasn’t an emergency. Don’t know how appts get booked if your dog is sick though. Highly recommended! Very different experience than Banfield.

I’m relatively new in town and needed a new vet quickly when my cat started breathing funny, using his mouth etc. Breathing problems in cats can become life threatening rather quickly and they need to be seen asap. I called Masson Vet Hospital first based on Unilocal reviews and ratings… and I”ll admit also because of the inferred lower cost vet bills when compared to White Ivie.
However…
When I called, I was essentially shuffled off the phone because she was busy. «She was the only one there and the call should have gone to an automated message anyway.» and she then suggested I call back after 2pm. She showed absolutely no concern as to why I might be trying to call in the first place and certainly didn’t give me the chance to tell her. If she doesn’t have time to answer or deal with phone calls… she shouldn’t be answering the phone!
I haven’t even stepped foot in their hospital and I already have a bad impression of them. I ended up calling White Ivie and I’m glad I did. They were very friendly, caring, and went out of their way to schedule me as early as they could.

If I could give a thousand and one stars I would! Dr. Conkling, Roberta, and the rest of the staff are spectacular! The staff at Masson Vet are always welcoming, caring, and compassionate. Dr. Conkling is thorough and explains everything so I can understand how to take care of my puppy properly (especially after his surgery when I had the most questions). The staff is extremely knowledgeable and made a difficult experience as easy as possible. I’m completely and eternally grateful for Dr. Conkling and his team. If your pet is like family than you shouldn’t bring them anywhere but M.V.H.

Dr Conkling and Staff are very caring and always avail and accommodating to our family. Very professional and respectful. Caring to our pets and we have been receiving care there for over a decade. Never have scheduling issues and We have never been treated with anything but the best customer service. Our pets are family.

We LOVE this vet! We initially went here because we adopted our puppy from the SPCA and they offered one free vet visit. I Unilocaled a bunch of the surrounding vets in my area and chose Masson since they had raving reviews and they were close to my house. From the beginning, the receptionist was so friendly and helpful with making our first appointment. My boyfriend took our pup, Kaya, in for her first visit and said that every one was so helpful and nice. They sent Kaya home with a care package that included a free month of Advantage flea medication too! We thought we wouldn’t have to come back for another 6 months but…
Kaya has severe separation anxiety and when we left her alone in the house one day, she broke off her nail while trying to dig underneath the door (back to crate training we go). I was out of town so my boyfriend had to bring her in again. I expected the bill to be sky high since we didn’t have pet insurance but my boyfriend said he only paid $ 30. He paid $ 6 for the cone, $ 4 for the bandage, and $ 20 for the nail clipping since they had to clip the hanging broken nail off. I was shocked that they didn’t charge a «service fee» of some sort.
A week later I had noticed that Kaya’s nail was looking slightly infected. I called the vet tech to see if I could just go in to the office and she could look at it for me. She was completely fine with that. I showed it to the front desk and she called out the doc (it was a substitute doc since the main one was on vacation). The doc took her back and prescribed her antibiotics and a solution to dip her paw in a few times a day. Again, I was shocked at my bill. I only paid for the antibiotics and the solution, which was like $ 25 bucks! Then of course right when I get home, Kaya runs into the door while I’m opening it and her nails on her other paw start bleeding. So I call the vet and they say to just come on down again. The doc took her back and checked her again. He said since she already had a cone and the solution, just to dip that paw as well since it was only a minor cut. No charge!
The two ladies who work there are so wonderful! They’re so talkative and sweet. They gave me great advice about pet insurance, flea meds, and heart worm medication. I ended up buying Kaya pet insurance that day too!
I’ve also called them twice before about her throwing up one of the first weeks we had her. When I described her symptoms, the vet tech told me to just feed her a bland diet for a few days and give her pepto bismol to see if she gets better– and she did! I like that they will give advice over the phone for free and not try to sucker you in to coming into the office just so they could get money out of you.
We LOVE this vet and it will definitely be our family vet for all the animals we hope to add to our family in the future!

Tried to call and they are not taking new patients.
Bummer

FYI
They are not taking new patients.

Why the heck have I waited so many years to just now put my review in??? I’m in a loss. I LOVE Dr. Conkling. I have been taking my pets to him for years. I had a Chinchilla that is now passed, two cats, that are now passed on in pet heaven. Dr. Conkling has and is caring and very up front with honesty. He’s a gentle man and handles the animals with love and care. His wife and the other ladies that work with him are so nice and helpful too. I have a new cat in my life now and when I called to ask if Dr. Conkling can see her as a patient. I was told I am still considered a patient of his so that would be a yes. :) I trust him with my pets and take his advise to the heart. Dr. Conkling even allowed me once to make payments when times were hard on paying bills. This was for a very expensive procedure my late cat, Binks had to have. Dr. Conkling is an angel. I am so grateful to have him as my cat’s Veterinarian. I don’t know what I will do when he decides to retire. I don’t even want to think about that. He’s wonderful and very compassionate with his work. I trust and adore him.

Dr. Conkling is great and so is his staff. You can tell he really cares about the animals that he treats, and he is a great doctor, very thorough and knowledgeable. I started coming here years ago with both of my cats when they were kittens because it was blocks away from where I lived at the time. Now I live in San Francisco and I still bring them here because he is such a great doctor. He always gives a detailed explanation of any problems my cats have had, and is great with handling them and puts them at ease. One of my cats has struggled with various health problems, and I always trust Dr. Conkling and his staff with her care.

I’m not sure why I kept going to Dr. Conkling and his staff for so many years, but after switching to a new vet I can now see the total difference in the way my two dogs and I were treated. Whenever I’d visit Masson, the front office staff were cordial but I wouldn’t say friendly, and I always felt their tone and short responses with little explanation was a little demeaning. I had a very, very negative experience with «Dr’s Wife» as she calls herself — very similar to another reviewer. Now I know exactly what that person was talking about, because I had the same experience! Life’s too short and there are so many other vets out there. Luckily I found a great one with cheaper prices, a really experienced vet, and really friendly assistants and front office staff!
There may be a lot of positive reviews, but there are a lot of really negative reviews too… notice all of the filtered reviews that have been removed! Why chance it with your pet when there are some really GREAT vets in the area?!

I give this vet hospital 5 stars and they have earned every bit of them. I have going to Dr. C’s business since the mid 80’s when my Tarzan was bitten by a feral neighborhood cat. Back then it was the Millbrae Vet Hopital. Ever since then I have taken all my animals, Bo, Nugget,(my two cats) & Lucky my Lab, & now my new addition, Leia. I drive from SF just that I know that my animals will be well taken care of. Also, Dr. C gave my Lucky the last best 3 years of her life. So, anyone who posts a bad review year deserves to go somewhere else. As for me, I will continue to patron this place of business until Dr. C retires, but I know that is a long time coming.
Also, A Big THANK YOU TO BRENDA, ROBERTA, LISA, & HEATHER. You Ladies make it a pleasure to see you when I come in. Thanks. Monica D. from SF

Well Dr. Conklng and his staff has done it again. My Dog has been very ill but with the most compassion that I have ever seen from a veterinarian and his staff and persistence my Diablo is well again. Hopefully for the long run. It was very scary the last month and half but Dr. Conkling was always there, returned my calls emailed me and shared a beautiful poem with me. What a caring man.
I just want to say thank you to Dr. Conkling, Lisa, Heather, Brenda and Roberta. The whole staff. Thank you from the bottom of my heart for taking such good care of my Boy. Oh and I can’t forget Sophie. What a wonderful mascot and friend.
Bill Silveria

This should be 4 stars but Im putting 2 stars so people read this.
We took our malteze there and spent $ 500 to treat him. The doctor did an excellent job at taking care of him and explaining what was going on. He wasnt sure what was wrong but got him all the right medicines. That night he died.
In the morning I called them to let him know our dog had died and if they could dispose of him, they said yes. When I got there then they told me about the rediculous $ 60 charge for my 10 pound dog. I was pretty furious and really had to bite my tongue.
#1 they could have told me on the phone about the fee and I could have gone to the humane society because I didnt know. The last time I disposed of a rabbit I hit in another state the vet took him in and put him down no questions asked free.
#2 if I was that vet, after my patient died that same night, I would have waved the fee. Its good business practice.
I have been there 3x and the doctor was good. But I didnt feel any compassion from the front desk in any of the 3 visits. Their responses felt programmed with an suffix of «now pay us»

I’ve been bringing my little mutt in here for over a year, ever since I first got him. My cousins and aunt have been coming here for years and he came highly recommended.
Thankfully my pup hasn’t had any major medical emergencies, so I can’t comment on that type of experience. I’ve brought him here for various puppy and annual shots, and to get fixed. The staff has always been friendly to me and the dog, and they do not push any additional services or products on you like some other vets I’ve gone to have. The doctor takes his time and answers any questions you have, giving his opinion, but allowing you to make the final decisions on care.
He’s the first dog that I’ve been financially responsible for, so I can’t really compare his prices to those of other veterinarians, but I feel that they are very reasonable, I always expect to be paying a lot more than the final bill comes out to.

My favorite vet OF ALL TIME!
I’ve taken many a cat and dog here over the years, and up until I moved out of the area Dr. Conkling and his staff were my go to people for any issues and questions regarding my animals.
My beloved cat of 21 years came here when he was about 15 and very ill. Dr. Conkling saved him, and recommended a new diet (he had lost weight significantly). He lived for another happy and healthy 6 years.
Another cat I had escaped as a kitten and was hit by a car and lived. He had to have a total of 3 surgeries and it cost about half as much as it would have ANYWHERE else. The doctor did an amazing job!
My dog had hip surgery here and was at the vet for 4 – 5 days. Towards the end he was best friends with the whole staff!
Dr. Conkling’s bedside manner with his patients is AMAZING. He’s great with fielding questions from the concerned owners and reassuring and soothing the animals. Not only is he an incredibly knowledgeable vet, but an extremely nice man!
FYI: Dr. Conkling and his staff have expressed that they can no longer take on ANY new large breed dogs. THEY LOVE ANIMALS but Dr. Conkling is getting older and just cannot handle nor lift the dogs like he used to :(

A friend recommended this vet last year when we adopted our cat.
She’s been twice for check-​ups now and I have nothing but good things to say!
Friendly staff, quality care, and much lower prices than other places we looked at.
Our kitty always get a quality phyiscal exam and she stays super calm during her visit (which says a lot since we have a hyper cat!). We never feel rushed with questions we have, and I can tell all the staff realllllly loves animals.

I stopped by Masson Veterinary Hospital yesterday with my four leg friend Henry. Dr. Conkling is definitely a smart and caring veterinarian. He always answers all your questions and is a wealth of knowledge. His staff is friendly and willing to help also. If you are a true animal lover then this is the veterinarian for you.