Mrs. Fields Cookies

Love their cookies! Not sure what to get? Their Nibblers are the perfect solution to an undecided cookie appetite. The milk chocolate chip cookies are the bomb!

Extremely disappointed and livid!
I ordered a cookie cake for my nieces bday went to pick it up this evening and they said «they don’t have it» granted they took down all my information and even repeated what I ordered and my number.
Not even a sorry or we can have one ready for you asap.
My niece was looking forward to her cookie cake now she will be extremely sad. Bad customer service big time.

Mrs Fields Cookies always remind me of my childhood, this was such a treat and brings back pleasant memories! It still is a treat, love their cookies and brownies. Not good for my belly but good for the heart.

Poor service, very rude, right in the middle of my order they decide to help the rude guy behind me instead. So I told them never mind and walked away. I’m done with this franchise and will not return.

UGHHHHHHHHHHHH!
5 Stars for the cookies, always so alluring, so seductive, you can‘t help but to stop and pick up some every time you walk by. I always get the nibblers, I‘m a sucker for their snickerdoodle and peanut butter cookies, but who isn‘t?
So why 1 star? Because of the customer service I got from this older Filipina lady who helped me (I knew I should have gotten her name).
I walked by on Wednesday (⁵⁄₂₉) and wanted this cookie done by Friday (⁵⁄₃₁) I even wrote on the sheet I‘ll pick it up after 5pm that day. I went there to order a cookie card, a cookie card if anyone doesn‘t know is a 5×6 (I‘m guessing) cookie that‘s inside a box with a flap, inside you can write whatever message you want, and the cookie is decorated the way you wanted with any color frosting you want.
SO ANYWAYS, I told her I wanted to get a cookie card and she had me fill out this cookie sheet with my information and what kind of cookie I wanted. I wanted this cookie to be perfect, this is my birthday present for my friend. The whole time I was filling out this sheet, the woman kept disappearing, and when I had a question she would look at me and walk back to their back room. Really? I‘m the only customer there! After getting her attention a few times I finally finished filling out my sheet but made the mistake of not writing down the color, which yes, I will admit is my fault for not doing so, so I told her I wanted it in black and red. She took my slip and rang me up $ 13.99 (I thought it was $ 12.99?) so I paid and left.
Now skipping to Friday, the day of my friend‘s birthday, I decided to call beforehand after I got off work to see if it was ready. the conversation turned me off when whoever talked to me told me right away it was ready when she didn‘t even ask me for my information or even my name just– «Yes, your cookie is ready» I was skeptical because… how does she know this cookie card was mine? She probably knew because I was her only customer who ordered a cookie card.
I went to go pick it up before I met up with him. The same woman was there and helped me again, so I gave her my receipts she gave me and walked back to get my cookie. She presented my cookie and it was off, she made it black and white in stead of black and red like I ordered. I was VERY disappointed. I honestly was going to say ‘thank you’ and leave, but then I decided I‘ll just have them fix it. The woman who helped me apologized a million times, took my cookie to the area where they bake their cookies and started adjusting it. and by adjusting I mean smearing off the white frosting and adding on the red frosting on the white spots. At this point I was getting pretty mad, so when she gave me back the cookie, that‘s been smeared and is now ugly, I just wanted to leave. The damn cookie was going to be eaten anyways.
Needless to say. my friend still liked the cookie regardless and still ate it. But after this trip here, I‘m never ordering a cookie card/​cake ever again.

I just found out that the Milk Chocolate with nuts had been discontinued for a few months (from a VERY nice Mrs. Fields employee). So, minus 5 stars for this store, and plus 6 stars for the company.
VERY good customer relations. I am impressed.
UPDATE: Just received a nice message from the store owner, a Mr. Fu. I am REALLY impressed. Unlike Arby’s and Olive Garden, who basically ignores legitimate complaints, these folks care about satisfying customers and are going this far out of their way to satisfy this customer.
I am really embarrassed about my tirade, but I will keep this thread intact as a shining example of customer relations.

zerooo stars !!!
i used to love there cookies until i found i long hair stuck inside my cookie i tried pulling it to make sure if it was my hair or what i couldnt pull it out !!!
grose place they should cover their hairs while preparing the cookies !!
never coming back

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Great cookies! The people are nice. Fairly fast service. Not overpriced. Nice!

Come on now… how can you pass this place without drooling or at least glancing at them cookies?
I love ALL the cookies. The cookie cakes/​cards are so good, I always get them for mother’s day. Good way to melt my heart!
The nibblers are a must have. 20 for $ 5.50. Pick and choose which flavors you want and eat them warm. Count the calories later.

for odd reasons i only like it from here! NIBBLERS! i hate everywhere else’s mrs. fields cookies. i love walking by and smelling it and then thinking about if i should get it and in the end i always run back to get some! :] and when i do AT yells at me, because i rather eat cookies then hold his hands, who wouldn’t when the cookies are so delicious?

for aLL the chocolate lovers… must try their warm, soft mini chocolate nibbers… hmm. so worth it… man. now i want soMe,

20 nibblers for $ 5? YUMMY!
20 cold nibblers for $ 5? CRAPPY!

Who can resist Mrs. Fields Cookies? I know I can’t! I love walking by and smelling those freshly baked cookies coming out of the oven! I love all of the cookies they make especially their cinnamon sugar and their toffee cookies! Drooling right now! OMG! Me want some cookies!