Patelco Credit Union

Visited this branch on Aug 29^th to ask about removing my deceased mom from the joint account we shared. Waited to speak to the manager, Nazia and handed her the death certificate. I didn’t really care that she didn’t acknowledge the passing of my mom with a «sorry to hear of your loss» athough, the managers and tellers at Bank of America and Citibank did immediately, when they saw the death cert. Fast forward to this week when I called to ask if the flag on my mom’s account could be lifted so I could do online banking. She said that wasn’t possible and I asked if they could make an exception. She said she couldn’t. That’s fine. The account can be used for a year, since it’s a joint acct, but will have to be closed after a year. Yeah, okay. I think what I didn’t like was that she didn’t bother to suggest other options and I coudn’t believe I was talking to a manager. I made a comment about wanting to close the account this weekend, and what the credit union hours were. She said 10 to 2 or something like that, but that if I were planning to do that, I should come at 10 because it’ll get busy. Um, yeah Nazia. I’ll come at 10 and ask for you to help me close my account. You make me want to close my account that we’ve had since 2005. I received much better service at the branch in SF, and yes, I’ll consider doing business there and opening up another account under my name at another branch and NOT at the one in San Bruno.

Didn’t feel like the staff was really into providing the best financial support they could have. Or maybe it was the big-​bank model of inflexible bureaucracy. Felt extremely discriminated against given the nature of my work. «Checks are not proof of income,» I was told. What a tremendous waste of time. Either way, I’m glad I didn’t end up going with Patelco. There’s a lot of better credit unions out there…

I came in to this branch for the first time and been with this credit union for a while now, Friday 17^th of July around 1015 am so not too busy hoping that I can get my transactions done. Older lady that helped me was so patient and understanding and took a good 15 mins to finish up all my transactions, I’ll give her 5 stars… but on the other hand her co workers that were present was calling her twice at least during our transaction, I felt it was so rude for them to call someone in the middle of conversation, but I guess these people don’t know the word «customer service“and was not trained properly. I will try to avoid going to this branch as much as I can…

Holy smokes, don’t let these people near your money. Their complete lack of understanding of banking rules and blatant incompetence is STAGGERING!
I live in this community and wanted to open a savings account here where the money goes to others in the area. Great idea… until I contacted these fools. First they made me jump through a bunch of ridiculous hoops. the utility bills at my residence are in my roommates name. They told me I had to get a utility bill and a signed letter from my roommate showing I was a resident. I said, wouldn’t correspondence with the State and Federal government prove I lived here? No, we must have nonsense!
So, I finally pin my room mate down after weeks of his traveling and get the utility bill and signed letter and off to Patelco I go. The first thing the Manager tells me is I don’t need this, I need Blah blah blah, but I’m not going to make you get it… gee, lucky me!
So I give them 4 checks. 2 from the state, 1 from the Feds and one from my business account. Now here’s the hilarious part. They had no problem accepting my personal business check that didn’t have anything but my business name on it. However, they decided they couldn’t accept one of the checks from the State of California, because it had BOTH my business name and actual name on it.
The Manager had the audacity to tell me they couldn’t take the risk. She even called their head beanhead and was told the State could come back for that money any time within 10 years.
So, I told these cretins I was sorry they have gone so far out of their way to refuse to do business with me, left with my money and called the State to confirm what I and anybody with half a lick of sense knows, that the State can only place liens on money that the depositor has in their Credit Union. The business itself can not have a lien placed on its funds for accepting a check for deposit into an account. Just like with a bank, if the funds aren’t there, they are notified and have to pay a fee which they multiply by a million and charge the depositor. If they are, the funds are placed into the account and that money is now the sole property of the depositor. The credit union is just holding the money for safe keeping and lending it out to community members for the benefit of the community.
I opened my first Credit Union account over 40 years ago, and I have never seen anything as ridiculous as these people. They have absolutely NO idea what they are doing, what the rules that bind them are, or how to conform to them… COMPLETELY CLUELESS! As proven by the Manager whose shocked look on her face that anybody would just get up and walk out after being told they were made to jump through a bunch of hoops for what turned out to be NO reason at all and that they wouldn’t even accept a check from the State of California with my name on it FOR DEPOSIT.
Here Patelco, «Here’s my money, you can have it, it’s in my name and the same business name as the other check I’m depositing and is guaranteed by the State. Sorry, but go cash your lousy State check somewhere else and come back when you have cash, we don’t have time for customer service. We never have and we are certainly not about to start now!»

Today I had went to my local Patelco branch to get my new Patelco Platinum credit card. I had scheduled an appointment and was seen by the branch manager, Ellen Canellos. She was so nice! She walked me through all of the details and even gave me my card right there! No waiting for the mail! I was especially pleased because I had known her daughter so I felt really comfortable with her and felt apart of the Patelco family. Thanks again!

I can’t tell you what a wonderful experience I had at Patelco Credit Union! Ellen, the Assistant Manager, is the best! I am going back there again this weekend, with my teenage son to open him an account. My boyfriend is opening an account there, and I am referring Patelco to everyone I know! I just am so impressed with the level of customer service & satisfaction! I feel like these ladies need to be recognized — all of them! From Ellen to the teller, I love this place!

Just as promised, I’m updating my review. After I posted the one-​star rating, I got an email from customer service about helping me in any way they can. After that, I was assisted online by Maritza and she was really kind enough to explain everything I needed to know in setting up a credit card account.
Since I had time, I went to the Patelco branch earlier. I was greeted warmly by the staff and was even offered coffee! Nazia helped me set up my account and everything went very smooth from there. She explained everything I needed to know in detail.
I’m really looking forward to be a long-​term client of Patelco.

I went with my dad to have my auto loan refinanced, and I was able to save so much money! My interest rate went from 9.9% to 2.3%! I knew I could qualify when they sent me a pre-​approved letter, which was a good reminder. Once I got a new job, I went here right away. We worked with Nazia, and she was super helpful. She was easy to work with, explained everything thoroughly to me, and had a good sense of humor. She was very knowledgable about everything, which is very important to someone like me who is still learning about how to deal with things like this. Overall, it was a great experience. The branch isn’t super busy, so they take care of you right away. Very kind and helpful here. I would recommend this branch to anyone.

Patelco has been great to me since I joined this past June when I moved into the area. I really have no complaints except sometimes the ATM has errors and doesn’t give out any cash. It’s nice that they’re part of a co-​op so I can go to any ATM that has the credit union logo.
Overall, customer service is great. Very easy to use website. Free coffee in the branch, as well as a play area for kids.

I am very pleased to be a member of Patelco and the great service I receive at this branch underscores the reason why. I always encounter a friendly, helpful and cheerful attitude from the staff here and it’s such a convenient location as well. I get all the services I need from a trustworthy Financial Institution and feel that my patronage is really appreciated. Complimentary coffee as well. Now that’s service!

I used to think that Patelco all around was a great bank.
Great customer service, friendly tellers, and conveniently located near my work.
However, today was NOT anything even close to satisfactory customer service.
The only reason for 2 stars was because the teller was friendly, and did his job fine.
It’s the management I frown upon.
Not only were the managers just hunched around a desk obviously gossiping, but that’s the first thing customers notice when they walk in the door.
Management was rude and very unprofessional.
Not everyone in the bank is on the same page about everything.
Come on Patelco, if a customer has been banking with you for sometime and comes in twice a month you should acknowledge the people who walk in!
Manager refused to remove a hold from a payroll check, until I gave her a piece of my mind she decided to remove the hold. Mind you, I get paid salary, it’s the same check, same amount every time! She actually said she hasn’t ever noticed me come in!
Well then Ms. Manager, doesn’t that tell you about your customer service skills as well as the fact that if you acknowledged everyone who walk in rather than gossip at your desk you would actually know your clients?
Sadly, this Patelco is no longer going to be my favored location.

This is my new go-​to bank. The Daly City Branch just wasn’t convenient enough that I’m happy this location opened up. Everyone knows what they’re doing, they’re very helpful and friendly and FREE COFFEE. Need I say more?
There have been a few predicaments I encountered under my own wellfare. Whether it’s acquiring a loan or cashing out my check, the employees are helpful, precise and polite.

I love Patelco, so happy I became a member with them. The staff is always friendly and helpful. My only complaint for this location is the parking is very difficult. I think Jack’s being quite popular, tends to hog up most of the parking so something definitely needs to be done.

I love these guys!
I left big banks over 3 years ago and I love this credit union! Walk away from those ugly charges and bank here with a community of flesh and blood humans.

I prefer credit unions in general to banks, and I give Patelco high marks for customer service. It is great to have a branch close to home, and I’m sure it is convenient to many, located as it is across El Camino from Tanforan Shopping Center. The parking can be problematic– they share a small lot with other businesses– but I have so far always been able to find a space.

The parking lot is a little tricky to get to. You have to turn onto Commodore Drive (Across from Tanforan Mall) and make an immediate left, then park in the same parking lot as Jack’s Restaurant. Finding parking in the lot can be a challenge when Jack’s is in full swing.
I’m a huge fan of credit unions and Patelco is no exception. Fees are low (or none at all) and they make up for the fact that they don’t have tons of locations by letting you bank for free at most other credit unions (plus use ATMs at 7 – 11 stores, etc.)

It is nice to have a credit union in the community. Non-​profit businesses are great because of what they can offer. Rates for loans are generally lower and they don’t charge high, ridiculous fees like banks.
This is a great location. The only peeve is the parking — there’s virtually none! On the other hand, it’s nice to see that people are supporting the economy and patronizing the neighboring businesses.