Sprint Store By California Wireless Solutions

Rudy is knowledgable, caring and attentive and he gave me a great deal and pointed out the best plan. He’s a great guy. This store is way better than any other Sprint store I have ever been to.

I came to buy a new phone for my mom and we were being helped by JORDAN. Jordan is very helpful, knowledgeable, patient and has great customer service. Jordan even suggested on ways on how I can save more so I dont have to pay extra fee. It was our first time to visit the store and Jordan gave us a great impression. The transaction went on so fast and smooth. Jordan is very professional, Sprint is very lucky to have him.

Stay away! Do NOT come here! Iv given this sprint so many chances but they seriously are the worst. Every time Iv had to come here it’s always a hassle. I deal with one guy in particular I think his name is like Rudy or Rudolpho or whatever and he is so rude. He does not give a crap about helping. The last time I dealt with him was the last straw. He was totally unprofessional and just a plain a**hole. He and many employees at that store don’t care about helping you and they scam you. They put hidden charges on your bill and then tell you it’s your fault. Recently had a good experience with Jordan he was very nice and helpful but other than that they all need retraining in costumer service.

This store has a history of offering services to people that are supposed to be «free,» but when you get your monthly bill, you see those additional charges. When my mom was getting a new phone about a year ago, they offered her speakers that were supposedly a part of the package at no extra charge. When she saw her bill, the speakers were on her monthly bill. When she went to the store, another sales rep said that the speakers were not part of any package and they could do nothing about it. Another lady was also there with the same issue, and refused to take the charge off her bill, as well. My mom is still paying for the speakers until this day.
My dad had recently added a phone onto his plan, and the sales rep had offered him a wifi hotspot that was available at no additional charge. Again, they said that it was a part of a package deal. My dad got his phone bill and it was $ 400 more than what they said it was originally going to be. When I went to the store, the manager admitted it was their fault but told us they couldn’t do anything about it and told us to call customer service.
DO NOT ever go here! Sales reps know absolutely nothing. Their district manager or regional manager should definitely step in and do something about this. If I were you, go to the Sprint store across the street next to Best Buy. It’ll save you a lot of time and money. I don’t know if these sales reps want to earn a little more commission based off their lies, but I’m definitely filing a complaint.

I wish I read the reviews about this store before purchasing. So I bought the phone at the 2 year contract price. low and behold I WAS NOT informed of a $ 25 dollar charge on my monthly bill to compenstate for the monthly payment of a phone. Seemed odd that I still had an additional service charge on my account. So they put me on a 2 yr leasing plan, when I paid a 2 yr contract price for a phone. Brought the price of my bill down but still had a leasing fee of $ 25 on my bill. and I also asked, how come it was not offered to me for the credit of my phone? I get two different answers. The manager tells me, it depends on the type of phone. Then the tech tells me, we don’t participate in the program because we have to get approval from managers. Corporate store gave me a $ 75 towards my bill…
So the truth really comes out when I purchase a new phone from a corporate store. This store had a mobile hotspot on my account that I would have been charged for. So full of drama at this store.
UGH! I will never set foot in this store again. I am sure the manager is happy because I think they were afraid to lose customers over my concerns… oh well

Very disappointing experience in this store. Poor customer service. They really should not be able to identify themselves as a sprint store.

Great service. Let me see and ask about several phones, and when I went back for service about 6 months later, they went to great lengths to make it right for me.

I would choose zero stars or negative if I could. A year later and I’m still upset. They allowed someone other than me to change our entire plan and order new phone. A family friend switched us all to framily plan and ordered a new phone which was supposed to be billed to her. Instead, I got the bill and was asked to pay all termination fees upfront now. Still paying and hopeful I get my money back but rep told this person it was free. Yeah right. I still fume about it. DO NOT EVER GO TO THIS SPRINT STORE EVER!!! I the authorized signer never signed for this and was never notified until after the fact. HORRIBLE!!! Share your bad experiences re Sprint and LEAVE IN DROVES!!!

I bought 2 IPhone 6s at this store. Melodee helped me both times and was so great selling me this and that. Well that changed real quick when I came in with a problem. She lied about exchanging my sons case and about the insurance. Now in order to fix my sons phone I will have paid over 1K for an iPhone and after telling her that she still insisted that having insurance is worth it. My advise is when buying an IPhone — get Apple care. $ 99 bucks up front and $ 79 for repairs as oppose to what Sprint sells $ 13.50 a month for insurance and $ 200.00 deductible for repairs! CRAZY!!!

Great service with Melodee and her team! Brought my phone in after the screen went out and they quickly evaluated my phone and set me up to receive my new one. It’s too bad Sprint has terrible company policies when it comes to upgrading and other issues but at least their customer service makes up for it! Thanks team!

these people are theives, someone turned in a phone and accessory the sales rep told the lady that she could keep the accessories as a finders fee. the managment there sucks as well don’t even want to help customers.

Complete jerks. None of them were any help and try to lie and give misleading information. Awful service. I will never return to this store and never consider Sprint for my service again.

No help of at all.
They knew i had insurance but they really trashed the insurance plan, pretty much saying i shouldn’t have bought it in the first place.
All they were focused on was selling me a new phone.
I asked can you help me fixed the phone, they had no idea.
asked me to buy a new phone.
Most of my conversation revolved around asking me to buy a new phone.
Sprint has some weird ways to do business.
It seems their business model is hustle you in, then sucker you to pay more whenever there is an issue.
Not a Sprint customer much longer
Beware of Sprint, you have been warned!

Garbage. Total garbage. I do like sprint but the service is horrendous.
Cost sprint a customer.

Visited this location numerous times inside the Tanforan Mall. Purchased phones from them…1 was a Optimus Lg and the other was a Iphone 4… Both activations were slow and I literally spent a couple hours in the store. Workers were just hanging and and texting more than assisting others in the store. EXTREMELY SLOW!!! I actually had to go to work and left before anything else was set up. I have been going to other locations instead, where they are friendly, more attentive, and faster. Steer Clear of this place.

Came here a few times and time after time the sales people do not really give customers their attention. They spend most of the day sitting at the desk talking on the phone with their friends. It is only when someone demands service they bother to get up and help. Sometimes they don’t even bother getting up.

Probably the slowest and worst customer service in any of the Sprint stores, not that the others are much better.
Came in here just to see if they have a car dock for hubby’s new phone. There were 3 sales reps — one on the phone and two serving customers in front of us. We entered the store and stood waiting for 15 minutes and in that time not one of the staff acknowledged that we were there, not even a ”Hi!” or ”I’ll be with you in moment”. NOTHING.
Once one of the sales staff had finished with the person in front he simply turned his back on us and started moving paper about the desk completely ignoring the fact that we were there. on top of all that, when we finally got some service they didn’t have what we needed anyway. Useless.