AT&T Authorized Retailer

Bad experience. This is not a real AT&T store. This is an authorized retailer. The difference is day and night.
Untrained person makes unauthorized changes to my phone plan. I watch her randomly clicking on the web page guessing. Keep hitting submit getting an error click the same thing again get the same error. Keep saying oh this normally works.
At the end can’t get the job done but «upgrade» unrelated stuff to my phone plan. Took me a long time undo the damage.
Go to the store in Belmont instead. That one is a real AT&T store.

Whitney was awesome: very patient and helpful. She gets 5 stars; the store could use more help and would have rated better with me if I hadn’t had to wait so long for my turn. Other potential customers left before being helped.

Very friendly and helpful associate. I came here to upgrade my phone. I switched from a Samsung phone to an iPhone so I had concerns with how my information was going to be transferred from one device to another. I had lots of questions but the associate was very patient and answered all my questions. I never once felt rushed. He was able to transfer all my information too! The transaction was quick and painless and everything was explained thoroughly. This was probably the best AT&T experience I’ve ever had.

Corner San Carlos Ave and El Camino.
Very helpful and friendly staff.
No waiting. Nice places near restaurants.
Lots of products on display

A T & T reads the window sign. no mention of «Parrot». strange they didn’t have a pay kiosk station here. maybe they are in transition. (many new mobile brands out them, backed by the usual mobile carriers).
very helpful associate help me process my mobile payment.
store is a lot snaller than an usual AS T & T store, few associates, no greeters.
–tip off, no greeter = not official A T & T store, just an affilation?

I just had the worst retail experience of my life at this store. I came in and there was no wait. Great. They had 1 iPhone left so I didn’t have any options to choose from. It happened to be the size I wanted. Cool. The associate proceeds to tell me their new payment plan option which is supposedly a better deal than buying the phone upfront. It sounds sketchy, but I don’t feel I have much of a choice and I just want the damn phone. I thought I would be in and out in 20 minutes. Boy, was I wrong! She proceeds to disrupt service on my phone to instate it on the new phone. Before asking me if I had the last 4 digits of the social on the account. Which I did not and was not able to get at that moment. I sat there for an HOUR before finally leaving with no cell phone service at all. No phone. Until Tuesday when I will be able to get the 4-​digits I needed. All I got was an apology for them not asking the appropriate question in advance. To top it all off she wouldn’t let me leave without buying the iPhone which I now just have sitting here useless. This store should not be allowed to represent AT&T. I will be calling their customer service to file a complaint. Absolutely ridiculous.

Excellent store — responsive staff who acknowledged us when we walked in and got to us quickly. Our question was answered immediately with some very useful information to boot.
Highly recommend this store over the one in Belmont which we went to first — and walked out of.

Much better experience here today.
Walked in on a whim. My Pantech BURST was having problems accessing the Web, on both 4G and WI-​FI. Mark diagnosed the problem in less than five minutes and let me look over his shoulder so I could fix it next time if needed.
In and out in five minutes? No charge? Friendly and professional?
That’s a five star experience.

I’m consistently impressed by the quality of the sales team here. I don’t say that often but whatever they do to train this fairly young team is commendable.

So I needed a new phone, my upgrade was 2 weeks out. The phone broke. I thought surely there has got to be something at&t can do to assist. I have every service this company offers. I expect since I am good to them they will be good to me, right? WRONG. They told me there was absolutely nothing they can do for me unless I want to pay and additional 250+ on top of the phone then then some. So just for a phone I would be paying 500+ what? He told me to «go to best buy and purchase a temp phone and come see him in 2 weeks» Yeah, I coming to spend money here. I asked if he could call and see if there was something else~anything~ that could be worked out and he handed me the phone. I walked out. Called AT&T and within 2 minutes they waives the 2 week wait– no hesitation. Really, the sales guy should have been able to do that. Stay away from this store if you are looking for real customer service.
* Also at the date of review it shows they open at 9am, not so, 10am.

With generic and generically-​framed prints on the walls, a couple of plastic plants stuck haphazardly into corners and an abnormally high ceiling, this Parrot store has the cold and antispetic feel of a doctor’s waiting room.

A nice store but the real star was their manager, Andrew, who did a bang up job assisting me with my cell phone problem.
Thanks, Andrew!

I just spent some quality time at the Parrot AT&T store trying to get a new phone line activated. I’ll spare all the mumbo-​jumbo that I clearly don’t understand (nor do I want to), but what I will say is that Andrew Roake helped me.
Great customer service, worked all angles to make sure the issues at hand were addresses instead of just saying «I don’t know» or «You’ll have to come back later». I totally appreciated his help and now I have a phone that works.
I felt bad because he was the only guy there and other people had come in. But, while he was in a holding pattern with my phone stuff, he was able to multi-​task and help others.
Thanks Andrew!