Decorative Plumbing Supply

Bought an expensive faucet from them, and when it got clogged, we thought we’d have to spend $ 75 for a replacement part, but DPS got us another for free, since the faucet was under warranty. Wonderful customer service. Highly recommended!

My shower handle (Kohl) broke off so I went in to see if they could order a replacement. Instead, Christine called the company and got them to send me a replacement part for free! Thanks!

The BEST Plumbing Supply store I’ve ever been to — the selection is top notch and the customer service is EXCELLENT — they will go out of their way to find and get you what you want, when you want it, and at excellent prices. Honesty, Integrity, and the nicest people around. Well worth a trip to San Carlos, even if you are out of the area. These people really know their business, and plumbing in general.

Excellent product selection– high quality. Knowledgeable staff. Fantastic customer service. Had a problem with a piece I had purchased 3 years earlier– they took care of it within one day!!! Thanks Katie!

Decorative Plumbing goes out of their way to ensure the customer gets what they need in a timely fashion. If they don’t have the product, they will acquire it and pass the savings on to the customer. In our case, we had searched for a drain to fit an European sink for nearly 2 weeks. Katie helped me find the correct part, she called multiple vendors on my behalf and followed up with a status on a daily basis until she was able to locate the part. It was like dealing with a real estate agent. Katie searched and searched until she found the part and was able to provide instructive advice on what would work best for our sink.
The staff is friendly, courteous and customer-​oriented. I highly recommend them for any plumbing needs.

We are remodeling our master bathroom and closet and we went to pretty much all the plumbing supplies, stone, and door places in the Bay Area. We are somewhat high maintenance and we look for not just the best selection, but also the best prices. Decorative Plumbing hands down fits the criteria. Not only that they have among the widest selection of items for you to see in the showroom and very competitive pricing, but more importantly, the best customer service among all the shops that we’ve dealt with.
In particular, since there are so many choices in shower plumbing technology these days, it takes a LONG TIME to understand and review all the choices to fit your personal criteria and budget. We worked with Tony M. and he was extremely patient and focused on finding just what we were looking for, even though it happened that they ended up being less expensive. We also changed our mind a few times when we learned more about all the functionalities and constraints of different products from Tony (did I mention we are high maintenance?). Yet Tony was always very nice and pleasant about explaining and finding what we wanted. When he was about to leave for his vacation, we were down in LA but we wanted to finalize the order before he left, so instead of leaving at 2pm when the shop closed and got on with his vacation on a Saturday afternoon, Tony went ahead and worked till 4pm on a last minute search request of ours.
While Tony is the nicest person that we have worked with, what we like about Decorative Plumbing is that everybody in the shop is equally nice, unlike one of their competitors in the area who their staff were not helpful nor nice when we went there twice. So even though a friend of ours had lined up a sales guy there that he had bought from before for us, we decided to stay with Decorative Plumbing, for their great selection, competitive pricing, and unparalleled customer service.

We have just finished another successful job with DPS. From beginning to end Diane and her team provided us with great help and advice as we navigated the sometime confusing world of remodeling. No problem was too big or too small for Diane and her team. Thank you.

These guys are awesome. Originally I worked with Tony and he got us all setup in no time for our master bathroom remodel. Fast forward a couple of weeks and I needed to order a fan as well. I needed to get it ASAP and wanted to have it shipped to our place. Turns out one of the gals who worked there lived close to us and volunteered to drop off the fan on her way home. I also had some plumbing questions when installing the trim that Tony walked me through over the phone. Great customer service and would highly recommend this place!

I probably made 10 visits to DPS to shop for and order the components needed for a full bathroom remodel. Every employee I interfaced with was extremely competent, friendly and helpful. Jasmine was super efficient in showing me our options, getting things ordered, answering random questions and even quickly handling a 911 for a bathtub (the old one could not be salvaged). To sum things up: Customer service, product selection, pricing, will-​call order pick-​up and home delivery are as good as it gets!

I had a hard time finding a replacement part for my Toto toilet. The big box hardware stores have aftermarket replacements but not the original, and the aftermarket ones are mostly cheap ones made out of plastic. I finally found it at this place. My transaction is pretty small but they are helpful. If you are looking for a hard to find part, give this place a try.

I walked in there expecting a small place with great customer service. Nope. Customer service was severely lacking. Lots of people working but they all were typing away like they were some secretarial firm. I was in there for 15 minutes looking around and waiting for someone to help me, but not a single person even lifted up their head. Way different that say going into Belmont Hardware, where the setup is somewhat similar (they sell door locks and handles) but the customer service is top-​notched and friendly. Was actually ready to buy some faucets, they have some nice ones there that I can’t find anywhere else, but I walked out.

We remodeled our house down to the studs and purchased most of our supplies from DPS (for 3 full bathrooms). Their prices are good, but what really sets them apart is their absolutely amazing service. Diane, the owner, walked the store and talked to us for about an hour about what we want, price points, etc. and gave us a ton of invaluable advice on brands, fixtures, etc. Would definitely work with them again.

This will be my first stop next time I need plumbing supplies. I had been to two other San Carlos plumbing supply stores and found the attitudes and service astoundingly bad. Finding DPS was such a relief. They were very pleasant and actually helped me quickly home in on great products in my style and price range. They had many of the products right there, had short delivery times on the rest and were very good about following up with me on the progress of the order. A second trip there was the same. They are so knowledgable that they can quickly find the catalogues with relevant options if they do not have what you need in the store. You don’t need to wander around by yourself inefficiently.
This is a family owned business that combines respect and care for the customer with strong processes and professionalism. I highly recommend them.
As to price: They have a range of solid brands from moderate to very high end and they do not pressure you to buy the top of the line if that is not what you want.

The customer service is simply horrendous. After placing our name on a waiting list and wasting nearly an hour, a woman walks in (without an appointment) and starts complaining about their business hours. They first told her that she’d have to wait, but then stopped everything and began to assist her over everyone else. When we complained, they stated that they weren’t helping her. Really, the sales associate dropped everything and began to demonstrate the different types of shower heads (in the live shower) to her. COMPLETELY UNPROFESSIONAL.

First of all, I would give them 5-​stars if Unilocal would believe me. I was introduced to Jasmine and she was extremely helpful. I am updating an 1894 house by doing the kitchen. Keeping the vintage feeling is very important, without being too cliché. I knew that I wanted a Shaw Fireclay, apron front sink. Jasmine earned bonus points by knowing that an extra long flange would be required to hook up a disposal properly.
I had been having problems finding a faucet. I wanted something that hinted at vintage. We looked at 3 faucets. One was a little modern, another one a little too «Disneyland» soda shop. The third one was a happy medium. I like the quality, the clean lines, with a little retro feel.
All told Jasmine spent an hour with me. I came in armed with a lot of information, which she worked with and also helped guide me on those areas I had not yet decided.
I have had several friends do business with DPS; all of those friends were very pleased with the outcome. I am happy that I finally got in there.
I recommend, wholeheartedly DPS with their wide selection and extremely knowledgeable staff. You are paying for quality products and excellent customer service. Thank you Jasmine for helping me take a step closer to updating my vintage home.

If you are here thinking about Decorative Plumbing on the front-​end of a large purchase, let me fill you in on the back-​end.
Over eight years ago, we did a major remodel and used DPS as the supplier of all our fixtures — we bought all high-​end fixtures, sinks, tubs and toilets — it was an expensive job.
Eight years later we had a few small issues and called about warranty repairs not expecting much since we no longer had the paperwork and it was eight years later.
Surprise! Led by Jasmine and aided by Jeff, the owner, three separate nagging little issues relating to the flow of a sink valve, a small leak in a faucet (a much more detailed problem but I will spare you since it will exceed the character limit of Unilocal reviews) and a defective side sprayer were resolved as if we made the purchase last week.
You are buying plumbing and plumbing should last — let this post be your time machine. Decorative Plumbing is not just about today — eight years later they will vigorously be your advocate with manufacturers to get repairs or warranty work done. They take it personal — Jeff, the owner visited our house to do his own investigating! Jasmine spent countless hours seeing that parts were sent and resent and coordinated a variety of resources. There was not one Twilight Zone moment (you know, those times when you are part of a service process that veers off into strange and unexplainable sidebars.) Well actually there were some TZ moments, and DPS resolved them with the manufacturer — it was great, they took the emotional hit for things the manufacturer said that didn’t make sense — in fact they escalated issues at their reputational expense — imagine that!
These guys embody the best principles in customer relationship — there were so many opportunities for them to blow this off, but strangely, they wanted to solve our problems to our benefit as if it were their own problem. As if I were a family member. Weird in this day — they have this old time attitude that is the kind you should look for if you are buying expensive hardware designed to last a very long time. Thank you DPS.

Tony and the staff at DPS made our bathroom fixture shopping experience an amazing experience (yes!). He was able to answer the plethora of detailed questions we had for him over the course of a week of iteration through variations of fixtures. He kept up with us at all times. Answered emails, was available for walk-​ins and pre-​scheduled appointments.
A little too good to be true, but true.
DPS even has early pickup times from their warehouse in San Carlos, so you can pick up at 8am instead of having to wait till 10am for the store to happen. Genius. And their warehouse guy is super helpful and efficient, just like the rest of the staff.
I can even contrast with an experience I had at a Plumbing store in Redwood City. While the RWC showroom was larger than DPS, the service was horrible. I had a pickup order, but it took me 10 minutes to get someone’s attention for a will call pickup. One of the salesmen even saw me and chose to ignore me to *place* a phone call.
We would highly recommend DPS for a hassle free, high quality bathroom fixture shopping experience.

This is definitely the best plumbing supply house that I have dealt with in 30 years of business. In fact, if all of my vendors would care about their customers as much, it would be much easier for all of us in the construction trades. DPS is setting a standard that I hope will grow. This is no Home Depot.
Jay Jones Tile Company

very nice showroom, friendly people. I had a horrible experience at F&F. My plumbing contractor recommended Decorative, and now they have a customer for life. Many thanks to Jasmine for taking the time to show us options and features, remembering my wife and I on later visits (thats huge), and being a wonderful sales person. Great showroom, wonderful staff, and the dog steals the show. A must visit
P. S. Visited back in March 2012. Forgot to Unilocal

You’d think that if I was in here, it probably meant that I bought a house and now am looking to outfit it to make it my own.
You’d be wrong. Hubs and I are staying with my parents for the time being before I figure out where I’m going for law school, and until then we have to use a bathroom that has a shower and a toilet, but no sink. If we want to use a sink, we have to use either the downstairs with a dog-​bath basin, or upstairs in my parents bedroom. It’s annoying.
«I have plans for that sink!», my mom shrieks. Well, if those plans don’t start coming to fruition, I’m going to go look for one. Which I did. Here. At Decorative Plumbing Supply. They were extremely helpful in answering all of our questions, looking up prices and styles and dimensions. Not only that, but they have a super awesome toilet that does pretty much everything but cure cancer — and it WORKS. You can use it! Unfortunately, I didn’t need to both times I went in.
They have some great prices, I think. I mean, I don’t really know much about this stuff since I’ve only lived at either my parents or an apartment already retrofitted with it, but it’s nice to peruse your options.
We were able to get my mother to at least entertain us by going and looking at the sink we picked out. Gave us a nice little song and dance how she’s going to get the frame made or something. All I know is that it’s been a month and I’m brushing my teeth as loudly as I can at 6am and midnight in their bathroom until I get a goddamn sink.
4 stars because we haven’t actually bought anything from them yet.