Geek Squad

Terrible for tv repair! First off, the «tech» didn’t even take off the back of the tv to test components. He just called his supervisor (?) and repeated what I told him was happening with the tv. Supervisor told him it was the main board. Main board ordered. Same tech came out to install main board. He wasn’t provided the necessary software to complete the installation. I had to provide it. Leaves my house for 3 hours to go install a dishwasher. Comes back only to determine the new part is faulty. Orders another main board. Doesn’t show up at the appointed time. I receive a call 15 minutes before the outside of the appointment window from Geek Squad scheduling saying they have to reschedule because no one can find the part. Found a real tv repairman who fixed my tv!
Geek Squad waisted 3 days of my life!

Called many times. On two occassions I waited on hold for more than an hour and got cut off both times. Finally talked to Best Buy customer service. He offered to transfer me to the Geek Squad. When I said I wouldn’t buy a tv at Best Buy again he hung up on me.

Had an appointment to install a bluetooth unit purchased from Bestbuy. They assured me I didn’t need anything else for the installation. Day of installation, I wait 30 minutes for them looking for the geeksquad car keys to pull out of the garage. Then they say I don’t have the cable required that connects to the antennae and they don’t have it in stock! Geek squad tells me what i need and I can get it cheaper on Amazon. I order the cable and make another appointment. 2^nd appointment, they tell me they can install an upgraded version where i can use the buttons on my factory radio unit and I won’t need the special cable. The unit was $ 10 more, the cable I ordered was $ 20. They have no idea what they are doing! What a waste of my time! Go somewhere else.

What a scam… they sell you the ridiculous warranty. Then you bring it in and they say 2 – 4 weeks wtf! Never again

Fixed my husband’s computer in 15 mins after he spent 4 hours working on it trying to add software! Love geek squad helped him huge thank you Aaron!

I brought my camera to get fixed at Geek Squad mid August as it stopped working and would not turn on. The Geek Squad staff took my camera, shipped it to the manufacturer to get fixed. I tracked my camera using the Geek Squad tracking system and watched it go from «Shipped» to «Received at repair service center» to «repair has been assigned to an agent» to «hooray! We have completed work on your device. Stay tuned — we will let you know when you can expect to have it back in your hands» to «Repair is Complete — Shipped». I worked from home as I was expecting the camera to get shipped to my house, only to get a phone call from this Geek Squad team stating that the camera was shipped back to San Carlos Best Buy unrepaired. Not only had I been lead on for 3 weeks, but this team should have never sent it to the manufacturer in the first place because they couldn’t even service it. After 4 phone call attempts to talk to someone at the San Carlos location, I finally got someone to speak to me and they notified me that there is nothing they can do other than come and pick it up. Additionally, my camera was purchased 90 days before I brought it to Geek Squad, and I only get 90 days under warranty with the manufacturer. Now it has passed the 90 day period, and my camera will no longer be serviced by the manufacturer. I basically got screwed out of this camera ever getting fixed — and I bought it brand new in May. I refuse to use Geek Squad ever again and I also advise no one to use their services. Thanks a lot for wasting my time and money!

My previous review of 4 stars has been removed bc of the recent experiences I have had to deal with lately. First off, my home theater system was installed with the wires hanging out. He said he would be back that day to finish the job, but he never came. I also tip generously so not sure what happened there. So I waited patiently — 3 months to be exact.
Also, items were taken back to the store to get a refund and I never received my refund.
Appointments are a joke. I have never received a call the day prior to confirm the time range… I always have to call them.
Lessons learned — I should keep track of the inventory that Magnolia recommended to buy and keep track what was used. To top that off, my rewardsZone wasn’t even credited for all the purchases I made. Sucks to be me.

Be very careful using Geek Squad or trying to schedule a service.
— 3 scheduled appointments, 2 no shows, no installation, no refund.
You will spend hours on the phone getting transferred from department to department. If there is trouble with a service, no one will help you resolve it. They just keep transferring you to new departments until you give up.
We paid $ 129 up front.
I had service scheduled on
8-​28-​2013 the tech, Wes, called to say his car was broken down. he never rescheduled
9-​9-​2013 the tech called to say he didn’t know how to do the service
9-​22-​2013 the teach, Tom, showed up and said he couldn’t do the work without a quote and that he couldn’t get a quote today because his supervisors don’t work on Sunday
We called the supervisor at the Store, Zia, and he was not able to help get us someone to do the work today

I despise the Geek Squad. They are entirely inept and I will never, ever, ever, patronize them again. This is based on my experience with the «Squad» in San Carlos. I dropped my computer off for fixing on July 29, having described that it had been crashing and that Chrome would not work. They said they would call when they had resolved the problems. I called on August 19 and learned that it was ready.
I made my way to the Best Buy, checked in and waited 20 minutes for my name to be called. It never was, so I returned to the counter, only to find that I never made it into the system. I was then presented with my «fixed» computer. Not fixed. Chrome had the exact same issues as when I presented it on July 29. I was told to wait while a technician looked at it. I waited, and waited, and finally asked that they call me when they have finally fixed it. They took my number, again and I left, swearing loudly.
Yesterday, August 20, I called to see what the status was. One of the Geeks said all the Geeks were busy and that I would be called back as soon as a Geek was free. I said okay. Ten minutes later, I called and received the same reply. 20 minutes later I called only to find that a Geek was available to help. This Geek tried to tell me that they had fixed the problem as I had described it originally — unable to open Chrome. It could be opened. I noted that, yes, it could be opened but was absolutely unable to be used so what’s the difference. He went ahead and fixed the problem WHILE WE WERE ON THE PHONE!!! What the @#$? I am most seriously displeased.

If I could offer no stars this review would be more appropriate. I sent my computer to be fixed on June 1^st. The contract read it would be ready by June 18^th. When I did not hear any status update by the 18^th my frustrations began. At first they said they would get an update in a day or two, when two days passed I was told that the computer was sent to their service center on the 10^th. (So the computer sat in their store for 10 days) WHY? Apparently they did not have the correct packaging material. When I called again for an update on the 19^th the store said they had not heard back from their service center. After calling the service center it turned out they still did not recieve the computer! The computer was eventually sent on the 21^st — and still no update no communication. Between my husband and I we have called either the service center or the store site at least 10 times and only once have they returned our calls. Its now July 2^nd and still no computer — its «somewhere in transit». Do not trust any manager at that store — they are grossly incompetent.
NEVER NEVER give you computer to the Geek Squad!

I wish that I could put No Stars for their rating, these guys are awful, I wouldn’t hire them to sweep out my garage. When I first moved here I didn’t know any better, I asked them to set up my 2 desktop computers, monitors and a laptop and docking station all at different areas of the home. They billed me for 6 hours of work. I then hired Rhino Network Solutions to do the same job and it took them 1 ½ hours to do the same job, because I also had them configuring some wireless printers and run a scan on one of my machines, which they didn’t even bill me for the extra work. Geek Squad should fold up their shop and quit.

Geek Squad Review
I took my PC, an HP (purchased from Best Buy 3 years ago) to the Geek Squad, on Friday, August 10, because it had issues playing music or anything else coming from the speakers. When listening to You Tube, iTunes or CD’s it would skip or shutter. Also it was slow when typing. You’d type a word and only 1 or 2 letters would show and then in a few seconds the others would appear.
Got fed up so I took it to the Geek Squad in San Carlos as it’s only 4 blocks from my home. We set it up on the customer service bench and I showed him the typing time lapse and then the music or sound problems, and he wrote down the symptoms on the invoice for the techs. He said they allow themselves 7 to 10 days to fix but it usually is faster, maybe a few days. What to do, I can’t fix it so okay fine, lets just do it and get it done!
1) First off I was told it would cost $ 75 dollars to look at it but for $ 199 I could get a years warranty and diagnose the problems and fix them. I bought it because they are close, don’t know of anywhere else to go, and they should be reliable and accountable?
2) Next came the «we could loose all your data so we recommend you back up your drive in case it crashes or we can do it for $ 60 labor and $ 70 for the back up hard drive.
3) Next they recommended their Anti Virus and it was only $ 2 (just the cost of the tax).
So now I’ve paid $ 335.77
Had to sign a bunch of papers, and was told because they had to check files after backing it up, if anything was found illegal on the PC they’d turn it in to the police or government?
Today is Friday, August 17, because they have not contacted me I thought I’d call for status. It appears they started working on it and a person is supposed to call me back tonight at 6:00PM.
Got my 6:00PM call back, «on time» and I spoke with a person who was working on the PC. I again described the 2 problems, 1) the typed letters of words being slow to appear on screen when typing and 2) the sound skip or shutter.
He said he would be working on it and probably be done tonight. I should call tomorrow, Saturday for status.
Saturday, August 18, 2012. Called in around 10:30am for status. The person who answered said he has it in front of him and sees they did some stuff last night. He goes to turn it on and it «DOES NOT BOOT UP»! He then says he’ll give it to his lead tech as soon as he gets in.
Beginning to believe this is a waste of time and wished I knew of somewhere else I could of taken it!
Called them around 3:30pm and they said it was ready. So I got in the car and proceeded to drive there. When I got there I thought about what the Geek Guy said about if they find anything illegal on it they’d call the cops or the government. So after getting out of the car, I was looking for Secret Service Cars, FBI Cars, Men in Black Cars, Sheriffs or Cop Cars. Hum, I was starting to wonder if I had anything illegal, immoral or against the government on the dam thing. Ah, to hell with it, I could use a good 10 year vacation in an 8 X10 cell. So I went in, waited in long line and finally got up to the counter.
The guy put it on the customer service counter, turned it on, used it a bit, and «IT’S FIXED»! I am happy it’s fixed, but it did cost $ 335.77. I probably should not have had them do a backup or purchased the hard drive backup unit they prescribed as I’m not happy with it because it does not do automatic backups, you have to click and paste over to it? Yeah, I don’t get it either, but there is no software with it, it just shows up as another drive.
So, that’s my encounter and in the end I got what I wanted, «A FIXED COMPUTER». Turns out it was some corrupted driver! I guess I cannot complain on the time frame as they said 7 to 10 days, and they did give me the option of taking the computer home and backing it up myself or having them do it.

Wow, the reviews here are crazy bad… I actually have had good experiences with Geek Squad. They have efficiently and quickly fixed 2 of my laptops and one other desktop computer issue. They have professionally and quickly done a home visit and solved the problem on the first visit.
The only complaint I have is that the line is sometimes long to talk to someone when you are in the store. Oh well, it happens. All in all they’ve been great through my computer disasters that have happened. They’ve been polite, on time with repairs, and most of all I haven’t had to go back for the same issue.
Thanks Geek Squad!

I have invested more than 4 hours waiting and on the phone with these morons. Still have no glimmer of hope for a repair. I can’t stress how inept they are. DO NOT USE THE GEEK SQUAD!

I have lost complete confidence in the Geek Squad.
And here is why.
Recently my Dell desktop was hit by a virus. Shame on me for not updating my Norton, but it happens. Best Buy is just a few miles from me and seemed like it would be an easy fix.
I dropped my computer off and was told it would cost me $ 199 to diagnose the problem and remove the virus. Seems rather steep, but it did include a copy of Norton so I just went with it. Again, it was just the connivence factor that had me sold.
About a week later I received a call from one of their technicians and was told that they were not able to boot my Dell back to Windows and that they were going to have to reformat my hard drive. Ok, this sort of thing happens. But before wiping out my hard drive could they save my data?
Sure they could. For an additional $ 170!
I told them not to touch my computer and I would come pick it up.
It took me less than 20 minutes to connect my Dell to my other computer and click and drag all my files into my external hard drive. Then I reformatted the hard drive myself.
For $ 199 I received a copy of Norton and one year of tech support. But I can tell you that I will not even bother utilizing their tech services.

This review has to do with their washer/​dryer warranty service. We purchased a new washer and dryer from them last year and purchased their warranty plan. First time they scheduled a date to come out and repair our dryer, they not only failed to come out they also didn’t bother to call to let us know that they weren’t coming in the 6 hour window they gave us. The second attempt wasn’t for an entire week! When the repair man finally showed up 2 hours outside the appointment widow, it only took 1 minute for him to tell us that the part would have to be order and that it would be two more weeks…
two weeks pass the dryer is finally fixed, for a whole two days, and now they are telling us that they wont be able to come back for two weeks after I explained to them how long we have been without a dryer. it clear as day that they simply don’t care about customer service, i was not at all surprise that the rating for them is so low. my advice is don’t bother purchasing a washer or dryer from them if you want to have some sort of maintenance service.

My brother thinks they are great about replacing stuff on his computer when it failed (but it took them several tries before they figure out what’s wrong) …
Fast forward to myself. Bought a computer from Best Buy with their extended warranty. Took it in a few months later because it only charges itself sometimes, but not all the time. The power cable had to be just right before it’ll work.
So, I took it to the geek squad to look at. They were able to duplicate the problem even though I thought I only needed a new power cable. They told me that they’ll probably want to look at the logic board too, just to be sure. So I waited 3 weeks without my computer before it was ready again. I went to the store and they told me that they couldn’t find anything wrong with it and tried to send me on my way WITHOUT my power cable (new or my old one). When I asked for it back, the fat geek guy told me that they never take power cables and it wasn’t on their paperwork that it was sent. When I tried to explain that the power cable was the problem and that I needed a new one from them, he just told me that it wasn’t on their paperwork and walked away.
I really do not appreciate how he implied that I was lying and trying to con him out of a power cable (I wasn’t). I don’t see the justification for his actions. Even if I didn’t give him the cable (which I did), they are still supposed to give me a new one since that was the part that was busted to begin with.
The skinny geek guy sort of came to my rescue and found me a power cable from the back (not my original one, but it works) and told me that it’ll tie me over until I receive my new one that they were going to send.
It’s now been at least two months since then. I still have not received my new power cable. Not that I expect them to be that efficient anyway.
Very disappointed with their follow through and even more so with the fat geek’s customer service
To be without my computer for 3 weeks and to pick up less than what I started out with and to be accused that I was lying is unacceptable.

My computer crashed and I brought it in to Best Buy’s Geek Squad. They charge so much for just a diagnosis to find out what’s wrong with the computer. On top of that, they told me I would get the computer back within 1 or 2 days but a week passed with no word or call back. I tried to call them several times during that week and I would be put on hold or they would say that no one could take my call and they would call me back. Needless to say, I never got a call back. I work from home on the computer that crashed so I lost a week’s work.
I finally got fed up, personally drove down to Best Buy as they were not taking any calls, and got my computer back with no fixes or diagnosis even after a week. As I was in line, the lady behind me told me she had the same experience that’s why she decided to drive down as well.
I took it across the street to Able Computer Repair and had a great experience working with Jerry over there. Jerry’s prices were almost half what the Geek Squad was charging AND he got the job done within an hour. He told me he can’t figure out what would take the Geek Squad a week to do what he did.

The Geek Squad are useless. They are supposed to fix computers but do not have all the tools of a computer repair shop. They needed to run a diagnostic on my computer but couldn’t get my CDROM drive to work. So their solution to me was «my cd rom wasn’t working so they couldn’t run diagnostics.» They gave my computer back to me with nothing resolved.
I asked why don’t they try to fix the CDROM drive and they said they couldn’t because they don’t have the parts but can send it out to their service center, which would take 2 – 3 weeks for it to come back. I suggest going to a local computer repair shop instead of this over-​marketed Geek Squad.

This is a review for the Geek Squad that is based in the San Carlos Best Buy…
All I needed done to my laptop was for it to be de virused and some software loaded in…
To get de virused they charged $ 199!!! To install the software another $ 150…total bill $ 361 WTF? I asked why so high and they said they are in demand…
Yeah they quoted me 5 – 6 days for it to get done… it took 2 weeks!!! They also NEVER answer the phone when you call in to find out the status of your repair, and they say they’ll call you when it’s done and the NEVER did… horrible customer service.
My advice find alternative «geeks» to fix your computer…