Jiffy Lube

Came here and waited about 5 minutes for someone to help me out. Asked how long they were taking for an oil change and they told me about 25 minutes. They took my car and did my oil change. The only reason why I am leaving a 4 star review is because of the price. It was quite price-​y for just an oil change. However, customer service was great.

Came here and waited about 5 minutes for someone to help me out. Asked how long they were taking for an oil change and they told me about 25 minutes. They took my car and did my oil change. The only reason why I am leaving a 4 star review is because of the price. It was quite price-​y for just an oil change. However, customer serice was great.

The customer service sucked and a few of the service members was unruly, shouting, and unprofessional. While waiting for them to go over the service with me to sign for the service. All three reps were involved in chit chatting instead of pulling my oil filter and going over the service that will be provided. I didn’t even sign any paperwork for service and they never bothered to let the customer knows what’s going on. They need a crash course in civil liability and need to be retrained what customer service means and how it affects the company. The company needs to fire two of the service reps right now! Well I Got a free oil change and drove off. I won’t be going back to that location ever again!

Avoid at all cost. The shop didn’t want to honor a coupon of 15% of additional services on filter replacement with an oil change at the same time. Reason: «replacement» is not a service, even thought replacement is shown on their price menu as a service. I said I wouldn’t sign my credit card slip. The mechanic said, «okay. I will just use your signature from your previous transaction.» Will not come back.

One star because zero isnt available.
Came in for a signature oil change at the San Carlos CA location.
First off they put less than the recommended amount of oil in the engine, less than 3.9 quarts when over 4 quarts are required.
Visual inspection of all fluids, air filter and other additional services that were supposed to be included were not performed.
They were supposed to visually check my fluids at which none were checked.
Being my brake light indicating that my brake fluid was low came on a few days after having my card serviced at the San Carlos Location.
Also my air filter was dirty I had it replaced a week later, they made no mention of this.
It states on the receipt that all of these visual checks were performed when they were not.
It also states on my receipt that they vacuumed the car and cleaned my windows which they did not. I called today and spoke with one of the mechanics who replied with «what do you want me to do about it, im not the manager»
I asked when the manager would be available, he replied with «He didn’t know»
I’ve heard people state that they were less than impressed with the service at
Jiffy Lube, now ive experienced it first hand. This is pretty unacceptable and unsatisfactory. I can get a less expensive oil change elsewhere with better service.

This was my first visit here. All I can say is they gave great service, were super quick and efficient! I will definitely be coming back.

This is my favorite Jiffy Lube location. I continue to come here even after I moved out of San Carlos because their service is just exceptional!
These guys don’t play around when it comes to getting your oil change done in a timely manner. I don’t think I’ve ever had to wait more than 25 minutes total for them to finish. It’s also pretty awesome that they vacuum the inside of my car during the oil change. I wish this was a standard part of oil changes at other locations! The guys here always recommend other things that should be changed or fixed, but I never feel pressured to add on another service while I’m there. They’re really pretty chill about the whole thing!
This Jiffy Lube location is hands-​down a pretty good spot for oil changes!

Ran here on my lunch hour before a weekend trip to Tahoe and I got right in. They accepted the coupon I found online without batting an eyelash and made recommendations without pressure. I had my son change my air filter about 3 months prior because I got a smog check, and they acknowledged that my air filter was fine (that was my little test to see if they would recommend something I didn’t need). I was out of there in less than 20 minutes and still had time for lunch. Will definitely go back!

No problems at all. Stopped by today on a recognized holiday and was greeted at the front. I explained to the guy that whenever I get my oil changed at Jiffy Lube regardless of how much I drive that my oil light comes on at 2000. I asked that they please make sure it’s topped off and they complied.
After they returned from dipping my cabin and air filters in their leaf basket advising I should change them I declined, paid and was on my way.
Quick service and I would come back to these guys if in the area.

One of their guys, Shelvin, has helped me each of my last two visits and has been professional and capable. Today, I brought my car in 1500 miles before its scheduled service because it continues to lose oil at a rate beyond normal (it’s a 2004 Infinity and showing its age). I didn’t know abt the free top off policy but Shelvin took care of me, charged me nothing for a quart of oil and checks on tire pressure and fluids.
I’ve had lesser experiences here, but the place has been terrific of late — good enough that I felt compelled to write about it.

These children suck. I had to pull them away from a football game, they are now pissed off. I brought in a new Ford Fuel Filter, 5 minute job, $ 50! Go to Oil Changers just down the street

The front desk person was professional and very nice. However, he tried to charge me for the most expensive synthetic oil that he could. I would not pay $ 85 for an oil change, however, and told he I would go somewhere else. He then «found» a less expensive synthetic oil that would work fine on my car. So beware, you will be charged as much as they can take from you. Watch your pocket books!

Have gone here the past three times to have my oil changed by them. Walked in sunday at 5pm after work but they had just closed so went to pep boys down the street to buy the oil and filter myself to do at home because i needed it by today.
Noticed an extreme amount of dripping on my rack and pinion and thought oh great power steering is out so i cleaned it up with a rag and went back to changing my oil and drained it then went to prepping myself to remove the oil filter which always is located in the most inconvenient spot and the first few twists are a killer.
…reach up i nudged the filter feeling for it and it unscrewed partially. I am concerned at this point for the service jiffy lube provides if they cant tighten down an oil filter. Now i am monitoring my car because I still see oil leaking after i finished replacing it and drove around for a bit.
This issue has nothing to do with certification. I know everyone in there is capable to tighten an oil filter. My issue is why did this not happen?
im glad I walked in when they were closing to find this out because I will not return. My truck is much more valuable and reliable to ruin the engine with negligence of simply turning the filter on properly.
and when i mean nudged with two fingers and it unscrewed i think they even forgot to screw it down completely cause oil was dripping from the bottom edge of it.

These guys are super helpful. I will always bring my car. They are knowledgable are very informative. Also they make great recommendations.

Came here for a simple oil change and that’s what I got.
The service was very friendly and with very little pressure. Even though the person helping me went over manufacturer recommendations of additional services I should have done, when I told him I did not want the work, he quickly moved on. I appreciated that.
The overall service was fairly speedy as there was only one car in front of me. However, I do note that I had to wait in the waiting room for quite a while before I was asked what services I would like done. There was only one other person there and his car was already being worked on.
All in all, speedy and low pressure.

5 stars for an oil change that was done in 9 minutes! I had to go to class & I had about an hour till I had to be back at school. I rushed to Jiffy Lube & told them I was in a bit of a hurry. They acknowledged my time crunch & worked quickly!
My oil was changed & fluids topped off. My tires were filled with air & my entire car was vacuumed as well.
Great quick service from a nice staff who was very friendly & efficient. I’ll definitely be coming back here to get my oil changed!

Good service brought in my old oil and filter they are helpful. Great service coming here again.

Been going here for a number of years for a couple of my cars. Decided to stop in today and noticed I hadn’t reviewed this place yet. Simply put, they’re quick, friendly and efficient! I always scour the internet for JiffyLube coupons but this time all I did was check in via Unilocal!and got $ 10.50 off their signature service! I was literally outta there in 15 minutes! This is a no brainer for an oil change.

Excellent Service and quick too!
Once they register your vehicle, the usual check up items come up over time, like front/​rear differentials, etc.
They take care of all that and clean your car up a bit too.
watch for the coupons in the mail and Unilocal too.

Quick, convient location right off of 101 (next to my work) in san mateo.
Can’t complain. Basic oil change.
Reasonable price with a coupon.
Even got my seats/​floor vacuumed.
Almost forgot to turn of my oil light. Oh well. Caught it and they did for me. Super nice.

No excuse for the negative reviews! If you remove the complaints about how expensive they are (a very subjective area), and their rating will be nearly ⁵⁄₅. And they aren’t too expensive, in my opinion…
Very happy with my visit, the staff, how fast they were, and their overall quality. You should visit!