PCS of Bay Area

We called PCS Cleaning and Restoration for carpet cleaning. In the past, this company has several times cleaned our whole house for under $ 200. 1910 sq. ft. home, all carpet except for hallways that are hardwood floors.
Today they came to clean basically 2 walk areas: room 1 «L» shaped walk area 12 ft one way by 12.5 ft other way and 2.5 in width, room 2 was a 4×3… Our bill this time was $ 160!!! Outrageous when compared to the whole house bill!
They sent us a postcard which stated get $ 10 off with this card and they did not apply it. You would think being a returning customer they would give the discount without a reminder!
When calling the store, they refused to work a different price or even honor competitive pricing. They didn’t want to hear what competitors offered. Too bad they do not support better customer service!

I would like to express my appreciation for Sonia and her staff at PCS of Bay Area. The company has been servicing our site for over 20 years and has had three different owners with Sonia being the 3^rd. Due to their excellent service, we retained them as our only restoration company on our property. They are reliable, dependable and a very responsive company. Sonia, the owner, is a hands on individual who is involved in the day to day operation and having the owner involved makes a huge difference in the quality of work that is done. I am happy to see that all of the posts, but one, have 5 stars. I assume one bad apple in the bunch should probably not be counted. I say this because I have worked closely with Sonia for so many years and she is nothing but a professional person who would do anything to make the customer happy and satisfied. So whether your needs are carpet cleaning, mold restoration, fire restoration, water damage, etc., I highly recommend this company!

I am trying to do more DIY stuff around my house but had a bit of a mishap that is completely unrelated to PCS.
My kitchen, living room and the hallway had quite a bit of water and as I am not a huge fan of smelling like a damp bunker I cleaned up as much as I could and called PCS as recommended.
They showed up shortly with all of the equipment and quickly got the water issues resolved.
Very focused and professional

My experience with PCS of the Bay Area is from the working relationship we have with them (business to business, at my place of employment). We have been using their services for several years.
I definitely felt it was important for me to PERSONALLY give feedback with the exceptional service that I have experienced with their team!
We use them on a regular basis (at least monthly, sometime more frequently). They are all around AWESOME — efficient, reliable, and competitively priced! They will leave your room (s) fresh and clean!
They make very useful suggestions for those «problem areas» needing cleaning or restoration, and the manager Sonia is always willing to go the extra mile to ensure her customers are satisfied! Just by speaking with them, you will find their team to be very knowledgeable about this line of work, and everyone I have met, has a positive «can do» attitude.
If you have something that needs a professional cleaning or restoration services, definitely give PCS of the Bay Area a call. ++++HIGHLY recommend them, and will continue to use them for our future needs!