Rockin Jump San Carlos

It is a fun facility and for a pretty good price.
My biggest problem with this facility is the staff. The worst part of this is, after reading the multiple previous reviews, is that the quality of staff is clearly not a priority.
I have been two times and have been horribly disappointed both times with the staff. I am a young adult and went with another young adult to practice for a dodgeball event. Both times that we went, the dodgeball area was left unattended many times. The worst experience I can recall is when a child was hit in the head with the dodgeball and fell to the floor crying. Because there was no attendant present, I had to pick him up and carry him out. Once I was out, I called for another staff member, not 10 feet away from me. I called for them multiple times and they ignored me. The boy’s father had to come and take him from me.
That same day, there was a group of teens that were clearly a gymnastics team, doing fun tricks. At one point, there were a group of young children about 5 or 6 running around the big trampoline area. The teens went to do backflips and didn’t see the small children and almost hit them in the heads. The worst part was that a lead manager was the person supposed to be watching and he was too busy talking to the person watching the jousting.
We went on a «Rockin’ Saturday» which was not quite rocking. There were a lot of staff for barely any people, but I had the hope that maybe they would be more attentive. Unfortunately, there was only one attendant for all of the activities, the other 10+ staff were in the front/​concession stand. The one person attending the areas was on her phone the entire time. When we got enough people to play a dodgeball game, she refused to ref the game and continued to text while the other kids and I ran the game. My friend and I then went to the foam pit where no staff member could see. Although we are adults, an accident can happen to anyone.
Overall, I do not recommend this facility for people with small children if you are looking for a little relaxing time. Although I completely agree parents should always be supervising their children, these staff members will not help even if you ask for it. Safety precautions are not taken and I would never take a child under the age of 10.
Again, the worst part of this entire post is that I can see other Unilocal reviews from over 4 months ago complaining about the staff!!! It’s disappointing to see replies claiming they will address the problem when clearly nothing is changing.

Upon submitting this review, I was personally messaged by the person below and given a number for a regional operation manager .
The man was very very friendly and helpful and seemed overall concerned about the horrible experience we had here, and genuinely wanted to fix the situation .
He told me that a partial refund could be given and that he would set us up with new day passes if we ever wanted to come back again and give them another try, which I would be completely happy with… It’s that kind of responsive customer service that I love. Finally someone taking a step to right this situation .
That was over two weeks ago …
I am still patiently awaiting my «partial refund «that was promised to me my the Regional Manager… Haven’t heard back anything at all really … Maybe it was too good to be true.

Went here for a birthday party the service was terrible everyone working was rude and looked like they literally hated their job. They were really pushy on the time we were allowed in the party room even though they took forever to get it set up. And were constantly rude to my friend who had rented the room for her daughters birthday. At least I know where NOT to go for a birthday

Horrible service, bunch of kids working here with no customer skills. Five workers standing around talking about themselves when there’s a crowd waiting to check in??? Not even a greeting anyone. Bring your kids to Sky High (Burlingame) instead! Better facility & not as crowded!

I had my daughter’s birthday party at this Rockin Jump location and it was the worst experience I’ve had in all the years I have had parties for my kids. There were not enough hosts to host my daughter’s party. Our party was not announced so the guests didn’t know when to go to the party room. Our hostess was running between two simultaneously scheduled parties so she couldn’t serve pizza to the kids or replenish any drinks or supplies. Other parents and I had to scramble and keep going to the front to get more juice boxes, etc. The hosts had to make pizzas and manage parties so the kitchen was not staffed. Then, even though we didn’t go to the party room on time because it wasn’t ready, we were told to vacate it while the kids were still eating cake because «our time was up». I spoke to the manager, Nathan who was nice, apologized and offered 2 hours of free jump time but that did not help the fact that I spent close to $ 800 on a birthday party which was not managed as promised. They try to pack this place in with jumpers and overbook parties when they don’t have adequate staffing.

Don’t come when its raining. They’re understaffed and check-​in took over 40 minutes. Bring food and water. No one is at the snack counter. One woman said it took the staff 15 minutes to get a soda.
Other than that, it’s a great place to take the kids to burn off some energy. I expect my son to pass out for his afternoon nap

Ok. So my kids really like coming here, but the bad service and nickel and diming need to stop.
Special socks? Seriously.
Charging full price when half the place is closed? Not good.

I been there tonight with my kid and her friends on the web site they said they have dj music wich is the atraction for the teens but tonight is past 9: pm and i don“t hear the music that supposed to be tonight i did ask for it and they said that the dj call out and there is not going to be music. Am very disappointed because thyey didnt said anything about it and they even give us a discount for the incovenient ! So bas for them!!!

Went there for the birthday party of my son’s classmate. The check-​in was very slow and the staff was pre-​occupied with giving each other high fives and gossiping about teen glam magazines. The staff made the experience pretty poor.
Pizza came out late and staff lacked any enthusiasm or kid friendly attitudes. I wouldn’t go back.

The Dodge Ball area has very few balls makes the game very boring for kids.
Workers spend more time chit chatting instead of paying attention of the safety of kids.

I bought a Groupon for 2 people for $ 14 for one hour of play. Super cheap
5 Stars for kids
1 Star for 20+
Actual review:
You have to buy special socks with sticky bottoms (~$ 2.50/pair).
There are FREE lockers that actually lock as well as cubbies. WOO I like free lockers that actually lock.
There’s a trampoline area, a rock wall, a sparring area with large foam sticks, there are trampolines with basketball hops, trampoline area exclusively for dodgeball, as well as trampolines where you jump into a pit of foam cubes. All things were fun and SUPER SUPER kid friendly.
There are wristband only areas, but if you don’t have a wrist band you can still hang out and watch and interact with people playing which is nice for the parents.
How I felt:
THIS PLACE WAS SUPER FUN. If I had a kid, I would bring them here. But, I don’t. I will definitely bring my nieces/​nephews and cousins next time!
HOWEVER, I did not realize this place is more for children than the general populace. When we went, it was FILLED with BABIES/​CHILDREN from the ages of 3 – 10. We were the only 20 somethings in the place, everyone else was either a parent or a child. I felt like a creeper, there was no one my age… I also felt like I was going to accidentally kick a child in the face every time I jumped. I love children, I was a camp counselor for years, but I was completely overwhelmed. I even saw one of my professors and his child. So weird.
I just wanted to jump on a trampoline and flip into a foam cube pit and feed my inner child! D: Such small requests.
I recommend going to a parkour gym if you are 18+ you will be able to do more stuff without the fear of injuring someone’s child. This place is totes for kids (which is great!).

My review is for the customer service and the way our host treated us. At first she was good at getting everyone checked in. However, once it came to the eating part of the party she was no where to be found. Our pizzas did not come out on time, she had shorted us one pizza, drink orders were not correct. She did not help serve, we asked for water multiple times and even went to get pitchers ourselves. I was standing where the food counter was asking her for water and she told me to wait because she was standing at the over waiting for our last pizza to finish up. It was about a 10 minute wait for that. I had asked for the manager and that even didn’t seem to help.
The shoe/​gift cart isn’t taken upstairs, this isn’t a handicap friendly place either. If I had to do it all over again I would just go to pump it up, where it’s just your party, there are two host helping you, it’s a lot more organized and you don’t leave irritated.

The manager, Owen, did an awesome job of holding the fort down on the day we came in! Luckily we made a reservation the night before because it was packed with kids from camps. My fiancé and I watched as he was the only one checking people in, taking food orders, making ice packs for bumps and/​or bruises, chopping fresh chicken salads (which are delicious, btw) and handing screaming kids that have lost their socks… all while remaining completely composed with not an ounce of frustration! Great job to him and the rest of the Rockin Jump staff. This place is clean, well kept, and a great experience for the price!!!

I got a groupon for this place and have never been here before. Upon arriving, the clerk was rude, no smile and not very helpful. My brother had special socks from another trampoline place and they wouldn’t let him use them saying «our corporate office only allows ours».
Than after she knew I had never been here before she gave my kids a colored wrist band and said they were set. I asked what we now had to do and when we knew our time was up. She stated they can use any of the areas and there time is up at 12:30. I was confused because it was already 11:40 and that wasn’t a full hour. She said they work on the half hour… I said well than I want to wait until noon so I get the full hour and was a bit upset why she didn’t inform me of this. She just shrugged and insisted I couldn’t get my new colored wrist band until noon. I said ok but was very upset she didn’t apology for almost having us lose ten minutes of our time.
My brother than got his and the other girl, much nicer, gave them the green wrist bands right away. What? So I went up and that girl nicely gave me the new color. Very poor service. Because of that and feeling ripped off we will not be back!!! Sad too because it is a nice place, just very obvious no one cares; even the manager just shrugged it off very insincere. My advice go somewhere else.

Came here with my nephew on a Tuesday morning during the $ 15 adult + child 2hr tots time. This place is a lot of fun for both the adults and the children. There are four large trampoline areas, foam pits, a trampoline area with basketball hoops so you can dunk, and trampolines where you can jump off into large foam pits.
The only rules are that you can’t hold a child while jumping or hold their hands while you jump.
You have to wear jumping socks that have traction at the bottom. The ones for children are one size and were a bit too big for my 2yr old nephew and ended up falling off every time he went into the foam pit.
Overall, it’s a fun place and reasonably priced if you go during tots time. Definitely recommend it to someone who has kids and is looking for a fun place to hang out!

Tip1: Wear work out clothes. This is a lot of exercise.
Tip2: Do not put things in your pockets when jumping into the foam pits. Nothing sucks more than realizing you dropped your keys into the foam pit after a jump. :)
I just did a corporate offsite at this location and I wanted to call out the staff for a job well done. We had a team of 30 and had the whole venue to ourselves on a Thursday morning for two hours.
I was slightly apprehensive bringing a team full of software geeks to this place, but after we warmed up everybody had a blast. We were able to organize several trampoline dodgeball games (up to 6×6), make use of the foam pits, and definitely loved the big bouncing venue where a grid of 6×4 trampolines were laid out for general jumping. It was generally exhausting, but the team had plenty of opportunity to also socialize — this location of Rockin Jump was very well laid out. Between games and jumping there are plenty of areas to hang out, rest, and talk.
If you need an idea at this venue, the employees particularly enjoyed the 5 continuous sessions of employees vs managers in trampoline dodgeball. The employee team constantly rotated out and the managers had to play all employee teams. Towards the end definitely the managers were winded and thus well pummeled. Employees had positive feedback on this specific event. :)
I made a few changes to the days leading up to the event and Rockin Jump was very accommodating. I know lots has been said about their competition Sky High Sports. My opinion is that for a group of thirty Rockin’ Jump is far more economical than Sky High. Sky High was also not willing to open up the venue early to accommodate just our group. Rockin’ Jump was immediately receptive to making the venue work for my time frames.
A rough poll of my team says that they had a blast too.
Thanks Rockin’ Jump! Keep up the good work.

My friends and i went here along with their kids.
I understand that it’s a hot late afternoon and you probably had yalls fill of energetic loud kids. But we as new customers do not deserve you guys’ attitude and bad customer service (counter people). The girl tried to tell me that i cant use the groupon because its not valid… WHY IS IT ON GROUPON then? &my other friends got their wristbands and used groupon as well. Can’t find the waiver in your system but we have it on our emails? Cmon!
The stars are for the employees who had alot of patience with us :) and they joked around with me. Saw the humor out of our rowdiness. You guys are cool.

Ok. The BEST spent $ 24 (2 kids) ever. Kids jump. Kids are super tired. Kips sleep well. They have wifi so I could get some work done and still have fun and watch the kids have fun. They have special socks for the kids to jump in so you don’t bring home some hideous foot fungus… Bonus.
I the teens who work here are friendly and actually pay attention to the jumpers. I say if you are looking to get the kids out to do something fun then give it a try… WED’s you get a bonus hour so you pay for one hour $ 12 but get 2 hours of jump time… translation??? 2 hours of laptop time for mom!

Michael Jordan eat your heart out!
Okay, so I’m more of a baseball player than a basketball player but I did own a pair of Jordan’s back in the day.
First off, no one told me that this place would be so small and would require you to buy their crappy kiddie socks.
Yeah, they have some grip, but they still don’t stick to the trampolines so it’s really a waste of $ 2.
Came here with a hung over Golden Bear who just stood around looking green.
When we came here there were a ton of children which makes it hard to play dodgeball when you have adults like me.
Golden Bear kept laughing because the dodge balls that I threw whizzed past a couple of rowdy teenagers, and they were like what?!?
Then they hid in the corner when I smacked them with the dodge ball after they tried to attack me.
These 16 year olds had no guts.
The basketball hoop was my favorite but they only allowed one person at a time.
Same with running into the foam pit.
Oh, and if you have a buddy they have a fun challenge where you can battle each other on a balancing beam and hit each other with foam sticks until one of you falls into the foam pits on the side.
That was cool, but it was a super long wait and they time you here by the hour.
Overall not worth the admission to come here for an hour unless you’re a small kid; not a big kid like me.

My family recently visited your venue, paid the fee to jump, began their activity, and then my kids were summarily and repeatedly asked to leave the jump floor… when asked why, the custodian gave the reason that they were wearing socks that advertised your competitor (Sky High, Burlingame).
Is this sanctioned by you?
Is this based on training that you give to your staff?
Could you point me to your written policy on this please?
Are you really so fickle as to demand that a 7 year old leaves your jump floor because you — and I quote — «don’t want to see sky high socks here»?