Sticks-N-Stones Enterprises

Everybody loves the receptionist that snarls like a sewer rodent. The first person who answers the phone is the tip of the spear for that organization. In this regard SnS failed in a way that I consider colossal and unforgivable. I don’t specifically recall being more rudely treated in my 48 years of life as someone who had $ 10,000 to spend on a small stone kitchen job. This place was recommended to me, that’s rich! I agree with the other reviewers on the insanity of not treating your guests as a commodity, there’s a lot of businesses out there much better. I found incredible installers who did a beautiful job the next day. The OTHER installers were courteous, patient, professional, flawless.

When we bought marble for our new vanity last year, the salesperson recommended Sticks N Stones as a good stonecutter. We worked with Dave and were very happy with his expertise in choosing the best layout, the quality of his workmanship and timeliness of installation. I guess the best indicator of our experience is that when we did a much larger kitchen project, we went back to him. Good decision on our part. Dave was great at every step of the way: on-​site laser measurement, recommending stone and helping us with the best layout. When our cabinetmaker ran late and put us in a tight schedule bind, Dave got our granite cut and installed within 3 days and saved our deadline.
My experience with trade and craftsmen is that when you’re acting as your own general contractor, you need to keep after them. No exception here, we made lots of calls and visits to Sticks N Stones on both jobs. It’s not Nordstroms, that’s for sure. But when Dave walked me through his shop and showed me the massive water cutters and talked about where each tool came from, I got a real sense of his depth of knowledge and his love for the work. YMMV as always, but I like these guys and would use them again.

Wow! Never in my life have I been treated so rudely and so disrespectful as I have by the owner Dave. I had a small vanity project and I know it’s not a big deal. I just needed a remnant with some installation but he went off on me when I asked for a small sample. Then he continued to tell me how busy he is this week how he doesn’t have time for my job and how he does not want me as a customer. I asked him why he was talking me like that and he told me because I’m too stupid to understand him. I told him he was being extremely rude I’m never been treated like that in my life and he told me he doesn’t care.
Absolutely abusive! He was so rude and insulting to me I thought he wanted to fist fight and felt threatened.
Best piece of advice run elsewhere. The owner thinks he can treat people like that he is wrong.

I used Sticks and Stones for my Kitchen Island & Countertops. I would have to agree with other reviewers, that the process of initial quoting & scheduling and early communication was painful. I would attribute this to the companies need for a really solid Office Manager. [I think your business would greatly benefit from this, by the way] However, I am extremely happy with the final product! The Overall Quality of the workmanship, the expert knowledge during the installation, and the responsiveness to fine tune things was Excellent. The final results far out way, the frustrations in the beginning.

I am not an avid Unilocaler, but I felt like in this instance, I needed to post a review about Dave and Sticks and Stones. I am 39 weeks pregnant, and our 6 week master bathroom remodel has turned into a 4 month project! We were preparing ourselves to not have the bathroom ready before the baby and to get the counter tops and mirrors installed a few weeks after, but Dave took one look at me and rushed our order! We picked out the slab at Da Vinci Marble on a Tuesday morning, they came out to measure on Thursday and by the following Monday, it was installed! This nesting, overly emotional pregnant woman is very pleased and blessed with how quickly and efficiently everything went!!! The guys were very nice and knowledgable and did great work!

If you want great work use these guys at Sticks and Stones. That said be ready to suffer abuse, unprofessional behavior, no returned phone calls and absolute avoidance of communication from the management and owner Jacque and Dave. Absolute Jerks when dealing with the customer. Their workers /​employees are the only thing standing between them and being out of business. Try them once and regardless of the great employee work you will learn your lesson and never try them again! Oddly enough others contractors are open to acknowledging these facts about them. Lesson learned! Never again!