Baskin Robbins

Baskin Robbins is a classic, like an old worn in sweater that feels good when you put it on… ahhhh.
My favorite flavor, hands down, is Chocolate with Peanut Butter. Could there ever be a better flavor combination? I think not! This one, in particular, with its creamy not-​too-​sweet chocolate decadence and generous chunks of crunchy peanut butter never fails to satisfy.
Last I was in, I got that for myself and a strawberry shake for my Mom. She really enjoyed hers and said it had just the right amount of sweet (like mother, like daughter — she doesn’t like stuff too sweet either)!
Keep churning out that yummy ice cream, Baskin Robbins… hope you live on until eternity!

Yeah this place is pretty nasty! Don’t know what happened but the floors and cabinets are disgusting and as another Unilocaler said makes it unappetizing. Should have trusted my gut and walked out. What a shame, such a prime location at El Camino and Del Mar. Won’t be back

Running out of a small space DOESN’T affect their efficiency. Very fast and very kind (:

Normally the ice cream is really good,
However the cleanliness inside the store made it really unappetizing. The floors were FILTHY, there were a bunch of flys, and it smelled weird. Walked out without ice cream:(

It’s Baskin Robbins. They served me delicious ice cream with a smile (and some pretty hefty scoops too). The place is a little small, but it’s an ice cream shop, not a gym. As for all the issues other people seem to be having, maybe you should try being nicer? Seems like you’ve got some bad karma.

Just tried to order a birthday cake and got the feeling that they just don’t care… very poor customer service… ive tried giving this place a 3^rd chance… no more… dont waste your time and hard earned money here…

I don’t really agree with most of the reviews here as I think many of the negatives are positives in my mind. Yes, it’s looks like time stopped when you enter a Baskin-​Robbins ice cream store, but that is part of the «charm». How many über contemporary re-​brandings do we need? The ice cream is really good, 31 flavors, fast, friendly, and efficient service. If you have not tried an oreo ice cream cake, do yourself a favor and get one. Somehow they became a birthday tradition in our house. They will even write on the cake for you.

Small Baskin Robbins, yes smaller than most but you will still find all the delicious flavors that you will find at all stores. Located right on the corner of El Camino Real and Avenida Del Mar. Pick up a cone and enjoy a nice stroll through downtown San Clemente. The customer service can use a little work to make their customers feel welcome.

They always seem to have fun dance music and love it when you dance. Their ice cream is amazing and the portions are worth the money. I hope they never leave San Clemente.

Went there with my husband to get a sundae. The guy serving the ice cream was obviously new, he had no idea what to do. The three girls in the corner of the shop dancing to the extremely loud music were able to yell the instructions to him. He was very nice and friendly he did try his best. The girls in the other hand were too busy chatting and dancing away while the line of customers grew. Its so sad that this place doesn’t value their customers. Thank goodness there are other options on the same street for a cool summer treat!

It’s small! Seriously tiny. That said, the service was excellent and the ice cream is what you expect from Baskin Robbins.
The place is clean and well stocked. We went a few weeks ago but I do recall there being a long line, yet the gals behind the counter moved quickly so the line moved fast. Impressive.
The store is located in the heart of Downtown San Clemente so you can grab a scoop or 2 ;) and walk down the main strip, all while people watching.
Solid 3 star experience.

Oh my god! That’s the only thing what I can say. :) Pleasant and friendly service, giant selection of ice cream and delicious taste… Big surprise for me. And I’m pretty sure that not the last stop. :)

Walked in today around noon to pick up my son’s cake that we had ordered by phone. It’s off season and the place was totally empty with only one employee. The music was up pretty loud so the girl working there hadn’t noticed that I had come in. So I walked back and said «Hello» and she said «I’ll be with you in a minute.» Ok fine I thought, she’s just got something to finish up, but after a few minutes had passed I saw that she was still working on a cake and looked as though she had every intention of finishing it and just leaving me there waiting…
So after 5 minutes I was running out of patience and said «Could you please just help me? I’m running late for a birthday party and only need to pick up a cake.» I got the total groan and an eye roll to boot and if it wasn’t for my son’s birthday party I would’ve left then and there.
Where has good old fashioned training and customer service gone? I felt like a major inconvenience to her day. I did think that after I left I would call back and ask to speak to the owner. But after reading another reviewer it appears this owner has no interest in providing a family friendly atmosphere or decent customer service.
I’m sure the tourists keep this place afloat, but to all fellow Unilocalers, let’s find another ice cream shop to frequent. :)

Sadly their hours are 10am/10:30pm yet I’m here after 10 but no employees are. Weird. Can’t review well if nobody shows for work

I don’t know how this place is still in business. I keep coming back to give it a chance, because every other Baskin Robbins has it together. Order a sundae and expect a chunk of fudge that’s not near melting point. Oh and don’t order anything special because they are not in stock of the ingredients. Not to mention the drone workers.

I was in here the other night when I was verbally assaulted by a mentally challenged women sitting inside, eating chicken. I didn’t know they even served chicken at Baskin Robbin. Anyway she said «your a ba$t@rd and she is a bi+ch» for no apparent reason other than we were in line for ice cream. Now usually I don’t have nuts with my sundae but leave it to this local establishment to include the nuts on the side. The staff just ignored her despite kids in the establishment, i thought the staff should have asked her to leave. Needless to say I won’t be back until they take chicken off the menu or have the guts to exclude the nuts. Ice cream was over priced and the place was dirty.

Dear Local Residents,
I live here in San Clemente and wanted to share a terrible experience with you! I will never put money into this owner’s pocket and I hope you will feel the same after you read this! He in no way reflects the quality independent business owners/​managers that we have here in our cute little town!!!
This experience happened on August 31, 2011 around 5:00pm:
I had a very bad experience with the owner/​manager of this location!!! We walked in and he was reaming a young employee at the cash register. We stood there for the longest uncomfortable, gut wrenching, few minutes. The other employees were so uncomfortable that they wouldn’t come near us to take our order as I was standing in front of the guy at the register. The jerk continued to ignore us and kept rudely addressing this girl over and over about the same subject. Finally an employee called out asking if she could help us and he looked at me and said, «I’m sorry, I didn’t realize you weren’t being helped.» I couldn’t help my self and told him that I was wondering why he just didn’t take the poor girl in the back to reprimand her instead of reaming her in front of customers and her co-​workers. He looked at me in anger and told me he didn’t feel he was reaming her and that he will talk to his employees any way and anywhere he likes. I told him that I was having major anxiety along with the other employees, so yes, he was in fact ripping into the poor girl. (If I was that child’s Mother, that man would have been picking himself off of the floor.) After his nasty comment, I told him that that was great coming from a local business owner and walked out as he yelled behind myself and my 12 and 14 year old daughters, «GOOD RIDDANCE!!! I have to honestly say that I have never been treated so terrible. My daughters said that they were so proud that I would stick up for that poor girl and that their heart was hurting for her. I am still so shaken by this experience and have contacted Baskin Robbins Corporate. No one deserves this treatment. Please consider indulging your ice cream cravings at another deserving establishment! This was worth my energy in sharing!

I really do appreciate a good ice-​cream parlor. Sure Baskin n Robbins is a chain, but that doesn’t mean the ice cream isn’t good! As a matter of fact, I am lacrtose intolerant. If I will torture myself by having a scoop, I will always do it at a Baskin Robbins!
This is probably the tiniest Baskin Robbins I have ever been to. But, their are benches outside to sit (nice). The staff was helpful and friendly. Their are a few other ice cream and yogurt options in the area and could not say which is best, but I do give this location a thumbs up. I love where it is located (smack dab in the heart of downtown San Clemente.