CVS

I didn’t use the pharmacy, but the store employees were courteous and helpful. The store had the hard to find item I was looking for and was priced cheaper than getting it thru Amazon. Then at checkout the cashier said there is an online manufacturer coupon for the item and gave me an additional 20% off!

I dread going to this pharmacy every time. I’ve never gotten out of there without a problem with a prescription, and it is NEVER a quick trip like it should be. A couple of the employees are nice… sometimes. Other times I feel like I’m a big inconvenience to their day which sucks. Having worked in customer service myself for years, I know it shouldn’t be like that. I get dealing with shitty people & everything but it can’t possibly be that every single person they deal with this THAT shitty that they treat the rest of the customers like this. Meh.

This is the best Pharmacy in San Clemente. Very friendly and professional. They care about the customers and are working very hard. Had to get prescription filled and was ready very quickly. Thanks for you service.

I wish I could give this place a huge 0! This is the second attempt in one day I tried to pick up my prescription and had to wait 20 minutes each time!!! I am never coming back and will be switching immediately!

Everybody complains about the pharmacy & staff at this particular location.
Other household members and I have transferred all of our medications from there and won’t shop there anymore, as many San Clemente residents don’t. We did have a ‘money-​card’ from CVS for one of their screw-​ups so we thought we’d pick up a few items to use the balance on the card.
So, at home I open some CVS brand Ibuprofen, and when I took the screw-​cap off the bottle, there was no seal!
When I put the bottle back in the box to return it, I noticed the bottom of the box had been taped up.
The assistant manager who came to assist me is probably too young to remember things like the Tylenol poisonings, but I take things like this very seriously — they obviously don’t.
I was offered a replacement but I declined. I actually had to ask to grudgingly get a refund.
If a pharmacy chooses six dollars revenue for tampered-​with pharmaceuticals over the safety and good will of their customers, they can keep their tainted medications.
PLEASE be careful if you shop there.

If I could give this place zero stars, I would. The pharmacy is so ridiculously slow and inefficient, I’m wondering how medicated the employees are. It’s like this all the time. Seriously. This is the last time I come here.

It’s bad enough there are no CVS pharmacies open 24:7 in South Orange County, California. Now, I come I for a scheduled pick-​up of a prescription and they don’t have enough in stock. I mentioned something to the assistant manager, Gerard Quezada and he just smiles and looks out the door. Didn’t bother to look into the problem or give me any attention to hear a customer complaint. When my voice raises with angry comments, he says, «have a nice day». I used to work for Eckerds, in management, and they were bought by CVS. Customer concerns were taken seriously. Customer service is what company’s build return customers on. I am transferring all my prescriptions to another pharmacy. A pharmacy where customer service and customer service reflect the excellent management.

I would give this pharmacy a zero if I could because that is what they truly deserve. They have made so many errors over the past 3 years I have been with them! Most recently, when I dropped my prescription off, I asked them to make sure that the medication was in stock. They checked and said that it was. When I came back to pick it up, they gave me generic brand and I pointed out to them that my prescription was marked for brand only… they never pay attention to that. Then I asked them to check and see if the brand medication was in stock. They checked and told me that it was. When I came back to pick it up then next day, they told me that they did actually did not have the brand medication in stock… that they would have it in stock on Tuesday (and it was only Friday)! Tuesday rolls around and I have now been without my medication for 5 days thanks to their carelessness. I go to pick it up and they tell me that my copay has changed to $ 160 instead of $ 25 like it normally is. I asked why that is and they said they don’t know. I asked them if they bothered to contact my insurance and they told me that if it was a problem, I should contact my insurance but that it wasn’t their responsibility to do so! Wow! The lack of customer service! I did call my insurance company and asked the reason for the increased copay and the insurance company saw that the pharmacy had input the wrong dispense code meaning that the customer (me) was asking for brand medication and that it was not noted on the prescription by the doctor (which it obviously was)!!! I have had so many incidences with this pharmacy like this situation. I have been patient with them for far too long. They will never get my business again and I will make sure to let other San Clemente residences know how wreckless they are. Medications are very important to people’s everyday living… it is not something to be screwed up with, let along screwed up so regularly. Clearly they don’t grasp this concept.

If I could give a zero I would! First, my doctor calls in a prescription and when I go in and give my name they tell me there is no prescription called in under my name. I start looking through my emails because I received a confirmation from CVS that it was here. They finally confirm that in fact I do have a prescription. They then proceed to tell me I will have to wait 45 minutes because there is no pharmacist on staff to fill the prescription. How in the world do you run a pharmacy without a pharmacist!!!
Extremely inconvenient for me! Advice — call ahead and make sure they can do their job before you go otherwise you will waste a lot of time!!!

Vacationing need a prescription filled. My doctor called it in for me. I gave them 4 hours before I want to pick it up. I was told by the pick up counter that they didn’t have my perception and had no idea where it was. They asked to go back to the drop off counter and ask there? REALLY? I went to the drop off counter where the pharmacy tech was talking on the phone on a headset to the drive thru. The tech told me they didn’t show me in the system? I called my doctor who said they called in the prescription at 7 that morning. I went back to CVS where I waited 20 more minutes for them to fill the prescription. While morning of my last day of vacation wasted.
Rude
Unprofessional
Not the brightest pharmacy.

Terrible service. Often takes hours to get a prescription filled but they say «just come back in about 30 minutes.» We’ve been called to pick up a prescription and then been told that they didn’t have enough pills. If you can go elsewhere, maybe to another CVS, do that. Just steer clear of this place whatever you do.

Every time I come here, I leave frustrated! The drive through lane should be just that: «drive through» not drive up, stop, park, and wait 15 minutes for you script to be ready. Single parents with children do not want to drag their child in the store after a long day or sit in the car for 20 minutes waiting for the one car in front of them with a very impatient child. There is ONE person that knows what they are doing in this location, all others must have been «dipping into the supply» and are completely clueless. If you like CVS, I recommend the location in San Clemente on Los Mares NOT N. Camino Real. Full of junkies and losers.

The cashiers and employees at CVS are kind and helpful. But, the pharmacists are rude, and act like you’re wasting their time. The customer service within the pharmacy is absolutely terrible. One pharmacist doesn’t even say anything, just gives you a mean stare and stands there. If you are looking for a place where they know what theyre doing, and can provide you with helpful customer service, don’t waste your time at the CVS pharmacy, go somewhere else.

Love the Pharmacy team! Great service and special people! The staff cares about good results and they are efficient, friendly and organized! We also love the staff at the front!

I come here all the time to pick up my monthly prescription and I get a very strange vibe from some of the pharmacists. However the manager Stephen is great! He was so nice and charming and honestly made my day :)

This is actually my go-​to pharmacy and my favorite. I’ve lived in San Clemente 17 years and the service has steadily improved over the last couple of years. Parking is easy and employees are helpful. With respect to another reviewer’s comment about men hanging around the entrance, that’s Rite-​Aid almost across the street. I refuse to enter that parking lot.
I also have prescriptions filled here and yes, they’re busy, but I’ve never felt ignored. They’ve been courteous and seem to be working efficiently.

The employees that work here are super weird. That’s really all I have to say about that. The actual store isn’t bad though. And also there are always a bunch of creeper Mexicans that hang out around the entrance all day to harass your girlfriend.

The staff at this CVS isn’t the best. I’ve been in on more than one occasion and have gotten attitude from cashiers. Not the best in customer service.

The head pharmacist at CVS pharmacy on El Camino Real whose name is Christine is heartless, incompetent, has no communication skills and treats customers rude and doesn’t have any compassion.
If you want personal service with a smile, don’t go to this pharmacy.

Used to LOVE CVS, although the one on Los Mares is way too busy for getting scripts filled. This one, downtown San Clemente has a pharmacy tech there who will completely ignore you no matter WHAT. I stood in front of her and watched her play around with papers, while holding my prescription for about 15 minutes one time. I finally left, walked across the street to Rite Aid, and had my prescription filled within 10 minutes. They rock (Rite Aid). This lady looks kind of vampire-​like, and obviously hates her job!