Doheny Plumbing

I have an apology to post. I just was on the phone with the owner. What a nice person! We discussed hesitation, and I believe, based on my conversation, you could not find a better company to do business with. It was a complete misunderstanding on my part, and for this reason I apologize!
Give them a call, and see for yourself.

Suwat was our plumber that came out to fix our serious plumbing issue! Steve the owner took my call and directed Suwat to my home within an hour of my issue. Suwat arrived and immediately found the issue and fixed in less than 1 hour. I would recommend anyone to Doheny Plumbing! Thanks for the fast and great service! Great service, great price and honest!

It’s taken me a little while to finally find time to get around to review Doheny Plumbing but I have to say I have not forgot what they did for me and my new business. I own a coffee shop in San Juan Capistrano and had a grand opening date of March 6, 2015. A couple of weeks before my shop was to open the plumber my contractor hired died in a tragic situation leaving me worried we wouldn’t get our plumbing work done before city inspections and further pushing back my grand opening date and costing me thousands of dollars more. Doheny to the rescue. Because of the professional, quality, prompt, and kind service Doheny Plumbing provided us the work was completed quickly without any problems allowing my business to meet its deadline, open on schedule, and enjoy the success it has enjoyed. Ask to send out Brian, quality guy. Thank you Doheny.

I used Doheny Plumbing for over 10 years. I thought they have always been fair until the job they did a couple of weeks ago. We had a leak under the kitchen sink. They showed up on time as always. The guy found the leak in 5 minuets, it was a small quick disconnect fitting to our Grohe faucet. It is only about 2 inches long and made of plastic. He went to the supply house and retuned within 25 minuets with the part. It took him another 10 minuets to put in the new part so total time so far was about 40 minuets, as he was going to write up the bill he told me the part was like $ 95.00. I said how much and he said $ 95.00. To say the least I was totally shocked. The total bill came to $ 238.20 How could such a little thing cost so much, somebody is screwing somebody. Also when they tell a service call is $ 125.00 its actually $ 155.00, they don’t mention a $ 30.00 charge for truck. After he was gone I went on line to see if I could find the little part for less $$. I did, and I actually bought one as a spare, cost me $ 41.00 delivered. So they over doubled what it cost them. NOW IF THAT IS NOT SCEWING A CUSTOMER I DON“T KNOW WHAT IS. Good by to Doheny Pluming. Fool we once shame on you fool we twice shame on me

We had used them last year, and so thought that we would call them when our kitchen faucet corroded to weekend. I called today for an appointment, and tried to get an appointment for Wednesday. My wife and I both work, so we have someone at the house, but it’s not a house owner. The only time that we could be there is on the www lends, which, of course, if their emergency rates. We have had a housesitter work with other contractors and workers before without a problem. However, this was not good enough for doheny plumbing. I will take my business elsewhere.

I had a leak in the copper pipe at the house shut off valve. I discovered it a few days ago and seemed to be getting worse. I received a return call from Doheny in about 20 minutes and they sent Brian who arrived about 90 minutes later. I asked him to replace the shutoff valve also. It is a cramped work area with sprinkler and gas pipes right there. Bryan was great. He finished the job and checked for any other leaks including toilets. My bill was $ 426.39 including 2.5 hours of labor and (this is interesting) a $ 40 «TOS» charge. That stands for truck on site. I don’t think I’ve ever been charged that before and sounds very creative. All in all I was pleased to get the work done expeditiously.
I live in San Clemente.

We had a small pin hair leak in our pipe yesterday morning. I called Doheny Plumbing and they were great! Their plumber was kind, professional and very thorough. I would recommend them to anyone! Thank you Doheny Plumbing!

Hired Doheny to move some pipes. First off, Brian did an great job with the work, he’s a great plumber and really knows his stuff. I rarely leave bad Unilocal reviews but in this case felt the need to do so.
The problem I had was with the opaque billing and heavily inflated cost for parts. When the job was complete we were billed $ 500 for parts in addition to $ 1600 labor and nothing was itemized in the receipt. We did the math on the parts which in no way added up to $ 500. When we spoke with Steve to get a break down, we were very surprised at how high he was marking everything up. $ 20+ for a fitting (maybe $ 5 at Home Depot), $ 80 for ¾″ copper pipe (~$ 35 Home Depot) and the list went on. We did a few part runs for them to their supplier so we knew what they were paying for these things which is partly why we were so surprised. When we spoke to Steve about it he seemed upset and defensive that we’d bring it up said it was just part of the business (in addition to the $ 135 – 160 hourly rate). I have no problem paying the hourly, and a modest markup for parts — but 200% over retail (400% over his cost) seemed excessive.

Doheny Plumbing came to fix a leak under our kitchen sink. They changed a part and charged us almost $ 200. Three weeks later, the leak was back. I called and was told over the phone (prior to them coming to look at it again) that it will cost between $ 250 and $ 300. They obviously don’t guarantee their work and they make assumptions before even taking another look. Another company assessed the problem correctly and it was an easy fix, no other parts needed replacing. I will never use this company again. There are a lot of bad reviews in «filtered reviews», I wish I had read them before I called Doheny Plumbing.

This morning at 5:30 am we began hearing water pouring out from some where. We discovered it was from the water heater in the garage. After turning off the water, we were kind of freaking out. Not knowing who to call at this awful hour and from having seen your trucks about town, I called in for service. The operator was extremely helpful and sympathized with us. We deemed it not an emergency and were told someone in the office would call around 7:30 am. At around 8:30 am, we received a call from the office to discuss the problem. With panic in our voice, the male employee quoted our problem and said someone would be over after the 9am appointments. At approximately 11:30 am, your truck arrived with our new water heater. I was gone most of the time but my husband said the two servicemen were polite, professional and worked diligently.
Both guys were great and cleaned up any mess that was created. They also explained the heater to us and even met our dogs!
I just wanted to thank you for the timely and professional service you provided to us today. It’s quite an inconvenience not to have hot water and just how lucky we are to have such amenities in general. We will be sure to call Doheny Plumbing again.

We had a slab leak at 4:30 on a Friday. Our HOA called Doheny Plumbing and their guy Brian was there in ten minutes! They couldn’t have been more helpful, professional, or courteous. The follow up work was done by Jerrod… again, so willing to work hard to get the job done so we could have hot water turned back on. I like that they are locally owned, they stand on their reputation, and their personnel make you feel relaxed that they will take care of the problem !

Had a 75 gallon water heater installed. When our house got inspected I was informed it wasn’t to code. Dohney told me they knew the code changed but used the material from the old one. One would think if I paid $ 1600 for the water heater a few more dollars to bring it to code wouldn’t be a issue. Freaking lazy and incompetence. I won’t be using Doheny Plumbing for anything in the future.

Doheny found our leak and our neighbors leak faster than I thought possible. They also worked fast which keep the price very reasonable. Every Doheny plumber was extremely polite and knowledgeable. I highly recommend them for any plumbing need.

Very dissatisfied with Doheny Plumbing! They charged $ 450+ and didn’t even fix the problem… said it was trial and error and could cost up to $ 900 more. However, this was trial and error process was not disclosed up front-​only after the initial «try» did not work.
In another case, they suggested a major change to our shower and my husband was able to fix for under $ 20,
We will never use Doheny again!