Unleashed by Petco

I LOVE this place! The store is always stocked with great, and healthy food, treats, toys, and clothes. The staff is the best, they are so friendly and always give my pup lots of love!

Love this location. Great toys and accessories. Healthy American-​made food selection. The people who work here truly love animals. Shoutout to Connor for helping me switch Norty over to a much better food!

Went in to get a toy for my dog and Nick (pet parent of Jax, the Dalmatian) was probably the most helpful employee I’ve ever encountered. He gave us good recommendations and was just super cool in general. I was surprised by his vast knowledge of dogs and even though I live 30 minutes from this store, I’d definitely come back just because of my experience with Nick. Thanks again!

I usually just run in here to purchase cow ears and tracheas for my dogs. But the past two times I was helped by Thania and have decided to make this my go to pet store! She provided top notch customer service and was such a pleasure to deal with! Thania was so knowledgable about the products! Due to her exceptional customer service I would highly recommend this store!

Always friendly staff and fiat prices for pet treats and supplies. Love that they are located so convenient in my home. Manager Jolene is especially helpful!

I’m always grateful to have a pet store close by that carries some of the more natural, American-​made pet products for my dog. The prices are fair enough and I appreciate that they Carry some vegetarian options. What keeps me coming back, however, is the excellent customer service. I have never left this location without a smile on my face and my dog frolicking happily alongside me. They are so attentive and loving to my dog in the store. One of their newest team members, Thania, has proven to be especially bubbly, friendly, and knowledgeable. You can tell she loves her job, and that makes a big difference in the shopping experience. Love this store.
**Addition– I completely forgot to mention another stellar member of the unleashed team here. Nick. Even after a several month break when I was out of town, he immediately recognized me and my dog, along with my dogs dietary needs. I always appreciate his enthusiasm towards my dog and his recommendations.
They are clearly doing something right at this store to have such great stuff. And no, I have no affiliations with anyone who works here. Just a happy dog caretaker;)

Unleashed by Petco here on Pico is great. We only come here to purchase our German Shepherd’s dog food (Blue Wilderness Adult Large Breed Chicken recipe) but every time we are here we are treated like family. Today, Saturday (8÷1÷15), I received the best customer service from them to date. It was only myself and my 11 month old (human) daughter and the woman that ended up ringing us up, helped carry the large bag all the way out to my car. While I declined the offer, she insisted and happily assisted us after purchase. I’m so happy we have stayed happy customers here at this location for over a year and that I can trust Unleashed to have our brand of food readily available.

I waited in line for over 10 minutes to purchase dog food, and nobody around to at least say they were coming to help out. They should step up there customer service. Wasted my lunch break.

Amazing service. I wish they carried friskies canned food so I didn’t have to go to dana point. Other than that cute small store that is clean all the time. I wished they carried Betta fish too

This is a clean store, friendly staff. I came in looking for a dog gate for my pooch, and was very disappointed that they would not honor Petco’s online prices. Which is why I give them 4 stars instead of 5. Most stores price match online prices of other retailers, so it was disappointing that they wouldn’t even match their own price. Overall, 4 stars

I experienced exceptional customer service from David and Kelsey. I had purchased a moose antler and my dog chewed through half of it in one night (which is pretty exceptional). Anyways, they went the extra step and gave me credit for it for a similar antler more suited for him. It was greatly appreciated.